【題目】A: Hello, this is Green Shop. 【1】

B: Hello! This is Mr. Clark. I'm calling to complain!

A: 【2】

B: I ordered a washing machine from your shop last month. 【3】

A: Can you tell me more details (細(xì)節(jié))?

B: Sure. At first, everything went well. But yesterday, it made loud noises while working.

A: Please take it to our shop. 【4】

B: I don't want to have it repaired. I would like to get my money back.

A: OK. 【5】

B: Thank you.

A.But it has gone wrong.

B.Our engineers will help with the problem.

C.Can I help you?

D.What's the matter?

E.We will discuss it and try to satisfy your need.

【答案】

【1】C

【2】D

【3】A

【4】B

【5】E

【解析】

這是一個顧客給商店打電話的對話。顧客向店員抱怨，買的洗衣機(jī)出毛病了，他想退貨。

【1】根據(jù)this is Green Shop.這里是格林商店，可知是店員說話，通常用“Can I help you?”；故選C。

【2】根據(jù)I'm calling to complain!我打電話抱怨，可知店員問“怎么了？”；故選D。

【3】根據(jù)I ordered a washing machine from your shop last month.我上個月從你們商店訂購的洗衣機(jī)，和Can you tell me more details (細(xì)節(jié))?你能描述一下細(xì)節(jié)嗎？可知說“但是它壞了”；故選A。

【4】根據(jù)Please take it to our shop. 請帶到我們商店來，和I don't want to have it repaired.我不想修它，可知說“我們的工程師會幫你解決問題”；故選B。

【5】根據(jù)I would like to get my money back.我想退錢，和OK.好的，結(jié)合選項，可知是“我們商量一下，盡量給你滿意的答復(fù)”；故選E。

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