Question

【題目】 Not everything goes the way you want it to. You may go to a restaurant and order a nice meal. But your order is wrong or not cooked properly. You may buy a product that breaks the next day.

【1】 However, if you speak angrily to people, they will become defensive (自衛(wèi)的). Then they are less likely to help you. A more effective (有效的) way to get what you want is to stay calm.

Use polite language and a friendly tone of voice. Start with phrases such as, "I'm sorry to bother you, but…" or "Excuse me, but could you…?" For example, "I'm sorry to bother you but I ordered potato soup, not vegetables." Phrasing your complaint as a question also helps. 【2】 "Could you help me? I just bought this phone case yesterday, but it doesn't work."

【3】 There is no faster way to make someone defensive than by blaming them. Use the phrase. "I know this isn't your fault, but…" or "There has been a misunderstanding." 【4】 Blaming people isn't as important as getting a problem fixed!

There are honest mistakes, but at times someone may try to take advantage of you. In that case, don't say "Hey! You're trying to cheat me!" Instead, use the phrase, "I understood that…" For example, "I understood that the service charge was included in the price." Then give the person a chance to answer.

If you don't get what you want with a polite conversation, ask to speak to a manager.

A.When trying to solve a problem, don't blame (責備) the person you're talking to.

B.People like to be asked rather than told!

C.But usually, you'll find that polite words and a smile will deal with a situation.

D.These kinds of experiences make you want to complain.

E.These phrases let people know you are only angry at the situation.

Answer 1

【答案】

【1】D

【2】B

【3】A

【4】E

【解析】

有些經歷會讓人想要抱怨。本文給出關于這種情況的建議。

【1】句意：這種經歷讓你想要抱怨。

根據上下文可知，前文提及你遇到的一些不好的情況，后文提及你可能會對人生氣，所以此處表示你可能會對那些不好的情況和經歷感到生氣，想要抱怨。結合選項，故選D。

【2】句意：人們喜歡被問而不是被告知！

根據前句“Phrasing your complaint as a question also helps.”可知，前句給出建議——用問題的形式表達你的抱怨也會有幫助。結合選項，故選B。

【3】句意：當試圖解決一個問題的時候，不要責備跟你說話的人。

根據后句“There is no faster way to make someone defensive than by blaming them.”可知，沒有什么比責備別人更容易讓人產生戒心的了。所以此處是建議不要去責備跟你說話或幫你解決問題的人。結合選項，故選A。

【4】句意：這些話讓人們知道你只是對這種情況感到生氣。

根據后句“Blaming people isn't as important as getting a problem fixed!”可知，責備別人不如解決問題重要，所以此處建議讓人知道你是在抱怨情況而不是人。結合選項，故選E。