A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then I found a better _______ at a computer store. So I went back to the supermarket to _______ it for some other products. With nobody telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started shopping.

I was midway through when a clerk suddenly stopped me. "You are not allowed to carry a bag around in this store. Open it and show me the thing!" she yelled coldly.

_______, I opened the bag and showed the ink to her. "I'm returning it. "I said.

"You should have left the bag with the clerk upon entry. Let me see your receipt!" she asked. I did as told, looking around, embarrassed as if everyone was laughing at me. "Perhaps in the future you'll learn how to follow the store rules." she added.

By the time I finished shopping, I was angry. How dare she treat me as a _______? I went looking for her and asked for her _______. She mumbled (嘀咕) something. I asked her again, and this time I heard "Ursula."

"Ursula, what?" I asked. She yelled at me, "Ursula!" and stormed away.

"This woman is about to become fired, "I _______ when I got home. I rang their headquarters (總部). I described my unpleasant experience to the person in charge. She was understanding, "Our employees (雇員) are taught to be _______. Give me your phone number and I will ring you back. "

She did two days later. "I'm sorry," she said, "but there's no Ursula at that supermarket. Can you describe her so that I can find out who she is? I assure you, we do not stand rude behavior, nor do we stand_______to our customers. "

By this time, I had calmed down. I didn't really want the employee to lose her job. So I told her to forget about it.

1.A. ink B. introduction C. choice D. price

2.A. receive B. replace C. return D. change

3.A. Disappointed B. Stressed C. Excited D. Shocked

4.A. thief B. troubler C. beggar D. worker

5.A. number B. address C. name D. email

6.A. thought B. calmed C. found D. got

7.A. patient B. polite C. clever D. hardworking

8.A. shouting B. pointing C. lying D. talking

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