【題目】 Suppose you're in a rush, feeling tired, not paying attention to your screen, and you send an email that could get you in trouble.

In seconds after you've clicked "send", you realize it in horrors and burn with shame.

Here are four common email accidents, and how to make it right.

Clicking "send" too soon

Don't waste your time trying to find out if the receivers has read it yet. Write another email as quickly as you can and send it with a brief title explaining that this is the correct version（版本）

Writing the wrong name

The sooner you notice, the better. Act quickly and briefly, saying sorry for your mistake. Don't take it too lightly, as you may offend（冒犯）people, especially if your mistake suggests a misunderstanding of their culture（i. e. incorrect ordering of Chinese names).

Clicking "reply all" by accident

You accidentally let the whole company know what menu choices you would prefer at the staff Christmas dinner, or what holiday you'd like to take. In this instance, the best way is to send a quick, light—hearted apology（道歉）. But it can quickly rise to something worse, when everyone starts hitting "reply all" to join in a long and unpleasant conversation. In this case, step away from your keyboard to allow everyone to calm down.

Sending an offensive message to its subject

The most awkward email mistake is usually committed in anger（憤怒）. You write an unkind message about someone, planning to send it to a friend, but accidentally send it to the person you're discussing. In that case, ask to speak in person as soon as possible and say sorry. Explain your frustrations（沮喪）calmly and smartly—see it as a chance to clear up any difficulties you may have with this person.

【1】If you have written the wrong name in an email, it is best to ________.

A.say sorry in a serious mannerB.tell the receiver to forget it

C.learn to write the name correctlyD.send a short notice to everyone

【2】What should you do when an unpleasant conversation is started by your "reply all" email?

A.Try offering other choices.B.Avoid further discussion.

C.Meet other staff members.D.Make a light—hearted apology.

【3】How should you solve the problem caused by an offensive email?

A.By promising not to offend the receiver again.

B.By turning to the receiver's friends for support.

C.By asking the receiver to control his anger.

D.By talking to the receiver face to face.

【4】What is the passage mainly about?

A.Describing email mistakes.B.Reducing email mistakes.

C.Dealing with email accidents.D.Improving email writing.

【答案】

【1】A

【2】B

【3】D

【4】C

【解析】

本文是一篇說明文。在日常生活中你可能會不經(jīng)意發(fā)錯電子郵件，造成不必要的尷尬或冒犯別人。本文就這個(gè)問題提出了幾種解決方法。

【1】細(xì)節(jié)理解題。根據(jù)“Writing the wrong name”中的“Act quickly and briefly, saying sorry for your mistake.”以及“Don't take it too lightly”，可知如果你在電子郵件中寫錯名字，應(yīng)該認(rèn)真嚴(yán)肅地道歉。故選A。

【2】推理判斷題。根據(jù)“Clicking "reply all" by accident”中的“In this case, step away from your keyboard to allow everyone to calm down.”，可知出現(xiàn)這種情況，你最好離開鍵盤讓每個(gè)人都冷靜下來，即不要繼續(xù)參與討論。故選B。

【3】細(xì)節(jié)理解題。根據(jù)“Sending an offensive message to its subject”中的“In that case, ask to speak in person as soon as possible and say sorry.”，可知出現(xiàn)這種情況，應(yīng)與當(dāng)事人面對面交談并道歉。故選D。

【4】主旨大意題。根據(jù)第三段“Here are four common email accidents, and how to make it right”，可知本文的主題就是當(dāng)發(fā)錯郵件時(shí)應(yīng)該如何補(bǔ)救，并且列舉了四種常見的錯誤以及相應(yīng)的補(bǔ)救措施。故選C。

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