Question

Train stations and airports are crowded, babies are crying, and passengers are arguing. The same story also happens during rush hours in big cities every day. When there is a crowd, people lose their tempers（脾氣）easily. What makes polite travelers suddenly forget their manners?

One of the causes is a crowded cabin（車廂）. It makes you feel a distance from your sense of self. In other words, you’re no longer yourself.

Tiredness also makes travelers lose their self-control. Think about all those traffic jams on the way to a train station, the long line waiting to enter the station and the busy phone calls from family, friends and workmates. When travelers finally get on the train, their patience has already run out.

Besides, a lack（缺乏）of sleep gives travelers a temper. If we are forces to get up early, many of us will act much more impatiently.

So, how can we make the world a better place when we’re traveling with a big crowd? Try to improve the atmosphere（氣氛）. If it’s a flight, the air hostess could stand in front of the cabin, saying things like, “How many of you are going home?” or “Raise your hand if you’ve never been on an airplane before.”

What’s more, everyone can be helpful, such as giving the person next to you a smile, offering the seat to a needy person, and saying “It’s OK”if someone steps on your feet.

Dealing with Travelers’ Bad Tempers
Causes of losing tempers	? In a 1. cabin, people are no longer themselves. ? Travelers may lose their self-control because of 2. ? Travelers don’t have enough sleep.
Ways of solving bad tempers	? Try to improve the atmosphere. ? 3. to the person next to you. ? Offer the seat to the person 4. . ? Say “It’s OK”if someone 5. .

Answer 1