C) 根據(jù)對話內(nèi)容，從下面方框中選擇適當(dāng)?shù)膯卧~或短語填空，使對話內(nèi)容完整正確。

    

A：Hello!Can I help you?

B;Hello!Fd like to speak to Mr. Sun,manager of the Customer Service Department.

A ： Please 11  for a minute and I will transfer your call.

(A few seconds later)

C： This is Sun Yang from the Customer Service Department speaking. What can I do for you?

B ： I bought a mobile phone from your shop two weeks ago,but now it doesn’t ring 12  

C ： Have you 13  it?

B：Yes,i did that,but it still didnH work.

C：I am sorry for that.But could you bring it to our shop and we will 14  first?

B： Yes,please.I will take it to your shop tomorrow.

C: OK.We will deal with it 15 .

C)

11. hold on接線員在幫顧客轉(zhuǎn)接電話，故選用hold on“別掛電話”。

12. at all 本題考査 not...at all“根本不”。

13. restarted顧客在講述電話壞了，經(jīng)理在了解情況，問顧客是否重新 啟動電話。

14. have it checked經(jīng)理在得知重新啟動也不管用后，要顧客送到店 里，叫人檢查。have sth. done請人做某事。

15 .as soon as possible as soon as possible 盡快。

題目來源：2016年5年中考3年模擬中考英語江蘇專用 > 專題十七 詞匯運用

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