科目：高中英語 來源：2013屆黑龍江省大慶市第三十五中學(xué)高三第三次月考（期中）英語試卷（帶解析） 題型：閱讀理解
One day while shopping in a small town in southern California，it was my misfortune to be approached by a clerk whose personality conflicted with mine. He seemed most unfriendly and not at all concerned about my intended purchase. I bought nothing，and marched angrily out of the store. My hostility（敵意） toward that clerk increased with each step.
On the outside，standing by the road，was a darkskinned young man in his early twenties. His expressive brown eyes met and held mine，and in the next instant a beautiful, dazzling smile covered his face. I gave way immediately. The magnetic（磁力的） power of that smile dissolved all bitterness within me，and I found the muscles in my own face happily responding（回應(yīng)）.
“Beautiful day，isn't it？”I remarked，in passing. Then，I turned back.“I really owe you a debt of gratitude，”I said softly.
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed（改變）．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stood ten feet tall．
"Thank you?" The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure !"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art anywhere and everywhere, with everybody．
【小題1】Why did the author leave the store angrily?
| A．The clerk treated him unkindly． | B．He couldn't buy what he wanted． |
| C．The clerk didn't speak English． | D．The store's goods were too dear． |
| A．he was still angry | B．he did not want to smile |
| C．he would thank the young man | D．he smiled back at the young man |
| A．had helped the author before | B．taught the author how to smile |
| C．was a kind employee of the store | D．taught the author a valuable lesson |
| A．be generous to strangers | B．practice smiling every day |
| C．smile at other people | D．help people in trouble |
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科目：高中英語 來源：2012-2013學(xué)年黑龍江省集賢縣第一中學(xué)高二上學(xué)期期末考試英語試卷（帶解析） 題型：閱讀理解
One day while shopping in a small town in southern California, it was my misfortune to be approached by a clerk．He seemed most unfriendly and not at all concerned about my intended purchase．I bought nothing, and marched angrily out of the store．
On the outside was a dark-skinned young man in his early twenties．His expressive brown eyes met and held mine, and in the next instant a beautiful, bright smile covered his face．I gave in immediately．The power of that broad smile dissolved all bitterness within me, and I felt the muscles in my own face happily responding．
"Beautiful day, isn't it?" I remarked, passing．Then I turned back．"I really owe you a debt of thanks," I said softly．
His smile deepened, but he made no attempt to answer．A Mexican woman and two men were standing nearby．The woman stepped forward and volunteered, "Sir, but he doesn't speak English．Do you want me to tell him something?" In that moment I felt transformed．The young man's smile had made a big person of me．My friendliness and good will toward all mankind stand ten feet tall．
“Yes,” my reply was enthusiastic and sincere, “tell him I said, ‘Thank you!’”
“Thank you?” The woman seemed slightly puzzled．
I gave her arm a friendly pat as I turned to leave．"Just tell him that," I insisted．"He'll understand．I am sure!"
Oh, what a smile can do! Although I have never seen that young man again, I shall never forget the lesson he taught me that morning．From that day on, I became smile-conscious, and I practice the art diligently anywhere and everywhere, with everybody．
【小題1】 Why did the author leave the store angrily?
| A．He couldn't buy what he wanted． |
| B．The clerk treated him unkindly． |
| C．The clerk didn't speak English． |
| D．The store's goods were too dear． |
| A．he smiled back at the young man |
| B．he did not want to smile |
| C．he would thank the young man |
| D．he was still in a bad mood |
| A．had helped the author before |
| B．taught the author how to smile |
| C．taught the author a valuable lesson |
| D．was a kind employee of the store |
| A．be generous to strangers |
| B．practice smiling every day |
| C．help people in trouble |
| D．smile at other people |
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科目：高中英語 來源：2011屆廣東省汕頭市高三上學(xué)期期末質(zhì)檢英語卷 題型：閱讀理解
Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “l(fā)et their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
【小題1】 By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to_______.
| A．suggest that customers believe what commercials say deeply |
| B．show readers the American idea on good customer service |
| C．express all the stores pay much attention to the customers |
| D．persuade readers to choose the stores with ads correctly |
| A．To visit a professional street with lots of similar stores. |
| B．To compare prices in many shops in the same street. |
| C．To make phone calls and get better shopping choices. |
| D．To receive other customers’ answers to the questions. |
| A．a(chǎn)n easy job | B．a(chǎn) trouble | C．a(chǎn) funny thing | D．a(chǎn) boring task |
| A．The store clerks don’t usually sit around watching TV or playing cards. |
| B．Some stores offer price bargain to the customers like a yard sale. |
| C．The clerks give customers a smile and a warm “thank you” after paying. |
| D．Some stores open new checkout lanes when the lanes are crowded. |
| A．Customer Service in America | B．Excellent Stores in America |
| C．Shopping Rules in America | D．Being King or Queen in America |
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科目：高中英語 來源：2013-2014學(xué)年四川省成都市畢業(yè)班第一次診斷性檢測英語試卷（解析版） 題型：完型填空
A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a better at a computer store. So I went back to the supermarket to it for some other products. With telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started .
I was midway when a clerk suddenly stopped me. "You are not allowed to a bag around in this store. Open it and show me the !" she yelled coldly.
, I opened the bag and the ink to her. "I'm returning it. " I said.
"You should have left the bag with the clerk upon . Let me see your receipt!" she demanded I did as told, looking around, embarrassed everyone was laughing at me. "Perhaps in the future you'll learn how to follow the store . " she added.
By the time I finished shopping, I was angry. How dare she treat me as a ? I went looking for her and asked for her . She mumbled (嘀咕) something. I asked her again, and this time I heard "Ursula. "
"Ursula what?" I asked. She yelled at me, "Ursula! " and stormed away.
"This employee is about to become unemployed, " I when I got home. 1 their headquarters (總部). I described my unpleasant experience to a representative. She was sympathetic, "Our employees are taught to be . Give me your phone number and I will ring you back. "
She did two days later. "I'm sorry," she said, "but there's no Ursula at that supermarket. Can you her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate to our customers. "
By this time, I had calmed down. l didn't really want the employee to lose her . So I told the representative to forget about it.
1.A. reduction B. choice C. introduction D. price
2.A. change B. return C. receive D. replace
3.A. somebody B. nobody C. everybody D. anybody
4.A. bargaining B. storing C. loading D. shopping
5.A. across B. up C. through D. down
6.A. carry B. show C. move D. push
7.A. identity B. contents C. belongings D. ink
8.A. Depressed B. Shocked C. Amused D. Stressed
9.A. poured B. mixed C. showed D. fell
10.A. exit B. admission C. entry D. departure
11.A. even though B. as if C. so that D. in case
12.A. lines B. borders C. regulations D. permissions
13.A. criminal B. blue-collar C. beggar D. colleague
14.A. number B. career C. explanation D. name
15.A. calmed down B. thought aloud C. found out D. got through
16.A. rang B. visited C. questioned D. blamed
17.A. patient B. clever C. polite D. hardworking
18.A. recognize B. inform C. describe D. forgive
19.A. yelling B. pointing C. talking D. lying
20.A. job B. way C. chance D. business
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科目：高中英語 來源：完形填空 題型：短文改錯
第二節(jié)：短文改錯（共10小題，每小題1分，滿分10分）
A man went to an insurance office to have his life insured. The manager of the office ask him how old his parents were when they were died. “Mother had a bad heart and passed away at age of 30. Father died of tuberculosis (肺結(jié)核) when he was 35.” “I’ m very sorry,” said the manager, “We can’ t insure our life as your parents were not health” Disappointing, the man left the office. He met a clerk who had listened their talk. “You mustn’t be so frank and tell the truth.” said the clerk. “Not office will insure you if you speak like that. Use your imagination a little.” The man went to other office and was shown into the manager’ s room. “Well, young man, how old were your parents when they died?” “Mother was 93, and died while she was play football.”
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