The Channel is the name given to the stretch of water which separates England and France. Ferries operate all year round to carry people across the Channel, and they are busy most of the year. January is the only quiet month nowadays. As well as summer holiday-makers, there are day trippers and coach traffic, not to mention lorries and other commercial vehicles. Some ferries carry cars and their passengers, while others also connect train passengers with the Continental rail network.
The biggest hazard for the ferry is the wind. The crew listens to BBC weather reports four times a day. Or they sometimes get gale warnings from local radio station.
Crossing the Channel by ferry is a bit like trying to cross Oxford Street on a busy afternoon, according to one ferryboat captain. The ferries from Folkstone and Dover to Calais and Boulogne have to cross the main flow of traffic. This consists of ships traveling through the Channel to and from Northern Europe. There may be four hundred ships making the journey at any one time, and they all pass through a “choke point” which is only fifteen miles (twenty-five kilometers) wide. The cross-channel ferries have to sail right through the middle of all this traffic.
【小題1】The passage is mainly concerned with _____.
| A．the English Channel |
| B．the weather on the Channel |
| C．cross-channel ferries |
| D．what crossing the Channel by ferry is like |
| A．trouble | B．danger | C．enemy | D．problem |
| A．if there is a gale warning from the BBC, the ferries will stop operating. |
| B．the traffic on the Channel is very busy only in winter |
| C．ferries are busiest in the afternoon |
| D．the crew of the ferry listens to the weather reports four times a day |
| A．In a dictionary. | B．In a novel. |
| C．In a transportation magazine. | D．In a geography textbook. |
【小題1】C
【小題2】B
【小題3】A
【小題4】C
解析試題分析：這篇文章是介紹英吉利海峽的輪渡的情況，介紹車輛的種類，輪渡的運行方式和可能出現(xiàn)的危險。
【小題1】主旨題：從第一段的句子;Ferries operate all year round to carry people across the Channel, and they are busy most of the year. 可知這篇文章是關(guān)于英吉利海峽的輪渡，選C
【小題2】猜詞題：從第二段的句子：The biggest hazard for the ferry is the wind.可知對輪渡來說最大的危險是風(fēng)，hazard和danger意思相近，選B
【小題3】推斷題：從第二段的句子：The crew listens to BBC weather reports four times a day. Or they sometimes get gale warnings from local radio station. 可知如果有BBC的警報，輪渡就會停運，選A
【小題4】文章出處題：這篇文章是介紹英吉利海峽的輪渡的情況，應(yīng)該是出自一本交通雜志，選C
考點：考查日常生活類短文
閱讀快車系列答案科目：高中英語 來源： 題型：閱讀理解
Who do you think breaks the law in our society? If you believe that only tough guys commit crimes, you may have to think again. Unlike in the movies, we can’t divide the world into bad guys and model citizens. Real life is much more complex. In the same way that diseases range from the common cold to fatal forms of cancer, crimes vary in degree. For example, smoking in an elevator will inconvenience people, but much less than threatening them with a gun.
In addition to breaking the law themselves, people tolerate various levels of crime. Why can we tolerate some crimes? It may be that, by seeing others do something, we accept it more easily. For instance, most people will find it easier to speed on a highway when everybody else is driving over the speed limit. When people celebrate a sports championship, if they see someone breaking store windows, they might start breaking windows themselves or even steal from the store. So the people around us influence how much law-breaking we can tolerate.
We must also wonder whether seeing violence on television or reading about it in the newspapers every day makes us tolerate crime more than we should. We become used to seeing blood on the news on television, or in full color in newspapers and magazines. Because we see thousands of dead people on TV, maybe we just try to ignore the situation behind the violence.
If so many citizens tolerate violence and crime, or even commit crimes themselves, it may simply be because of the human mind. Our minds may not care about specific laws. Instead, our minds may have a system of values that usually prevents us from hurting other people to improve our own lives. Yet, when it comes to respecting the rights of a mass of anonymous (不知名的) individuals, we might not be so responsible. While most people would not steal a wallet containing $50, they may not mind cheating on taxes, because cheating on taxes does not hurt any one person. It hurts society, but “society” remains an abstract idea that is not as real as a neighbor or a friend’s friend.
When we realize that so many people have misunderstandings of law-breaking, it is not surprising that so many people tolerate crimes, or even break laws, including me. But how could we improve the level of honesty in our society? Would strict laws help make our society better? Probably not. Honesty will have to come from social pressure: in the family, at school, on the job, each and every one of us can encourage honesty by showing which behavior is unacceptable. And teaching respect should become everyone’s responsibility.
【小題1】According to the author, “Real life is much more complex.” probably means .
| A．there is a wide range of people and crimes in the real life |
| B．smoking in an elevator goes against laws in the real life |
| C．there are much more crimes than diseases in the real life |
| D．some model citizens sometimes break laws in the real life |
| A．They take no notice of the human mind. |
| B．They break the laws unaccepted in their minds. |
| C．They aren’t concerned about some particular laws. |
| D．They hurt other people to improve their own lives. |
| A．their behavior is the same as that of most other people |
| B．they pay no attention to the truth behind the crimes |
| C．most unlawful acts are not harmful to the individual |
| D．they hold mistaken beliefs about law-breaking |
| A．To discuss whether laws are strict enough. |
| B．To remind people to behave with honesty. |
| C．To show people the importance of education. |
| D．To explain why many people have criminal records. |
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科目：高中英語 來源： 題型：閱讀理解
One night recently , I was driving down a two-lane highway at about 60 miles an hour . A car approached from the opposite direction at about the same speed . As we passed each other , I caught the other driver’s eye for only a second . I wondered whether he might be thinking , as I was , how dependent we were on each other at that moment . I was relying on him not to fall asleep , not to be put off by a phone conversation, not to cross over into my lane and bring my life to a sudden end . Though we had never spoken a word to each other , he relied on me in just the same way .
Multiplied a million times over, I believe that is the way the world works . At some level , we all depend upon one another . Sometimes that dependence requires us simply not to do something like crossing over the double yellow line . And sometimes it requires us to act cooperatively , with friends or even with strangers .
As technology shrinks our world , the need increases for cooperative action among nations . In 2003, doctors in five nations were quickly organized to identify the SARS virus , which saved thousands of lives . The threat of international terrorism has shown itself to be a similar problem, one requiring coordinated action by police and intelligence forces across the world . We must recognize that our fates (命運) are not ours alone to control .
In my own life , I’ve put great stock in personal responsibility . But , as the years have passed, I’ve also come to believe that there are moments when one must rely upon the good faith and judgment of others . so , while each of us faces the case of driving alone down a dark road , what we must learn is that the approaching light may not be a threat , but a shared moment of trust .
【小題1】The author considers very important .
| A．driving alone on a dark road | B．independence of people |
| C．cooperation to identify SARS virus | D．shared trust and cooperation |
| A．the approaching car was very dangerous |
| B．they both drove their car at a terrific speed |
| C．he might be killed out of the other’s careless driving |
| D．it was dark and the road was not wide enough |
| A．only one experience | B．many similar experiences |
| C．a(chǎn) driver on a dark road | D．many friends and strangers |
| A．peoples’ fates can’t be controlled by themselves |
| B．the SARS virus spread quickly |
| C．terrorism can happen everywhere |
| D．the world has become smaller |
| A．believed in one’s own personal responsibility |
| B．counted upon himself alone in everything |
| C．had no trust in others’ good faith and judgment |
| D．had a change on his viewpoint of life |
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科目：高中英語 來源： 題型：閱讀理解
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people, and 80 percent of the people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher (購物禮卷) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems .
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
【小題1】We can learn from Paragraph 2 that .
| A．complaining customers are hard to satisfy |
| B．unsatisfied customers receive better service |
| C．Satisfied customers catch more attention |
| D．well-treated customers promote business |
| A．customers often use phones to express their anger |
| B．people still prefer to buy goods online |
| C．customer care becomes more demanding |
| D．customers rely on their phones to obtain services |
| A．Calling customers regularly | B．Giving a “thank you” note. |
| C．Delivering a quicker service | D．Promising more gifts. |
| A．“I know how upset you must be.” | B．“I appreciate your understanding.” |
| C．“I’m sorry for the delay.” | D．“I know it’s our fault.” |
| A．their telephone style remains unchanged |
| B．they are more likely to meet with complaints |
| C．the services cost them a lot of money |
| D．the policies can be applied to their staff |
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科目：高中英語 來源： 題型：閱讀理解
Andy is the most unreasonable, pigheaded life form in the world, and he makes me so angry I could scream! Of course, I love him like a brother. I have to because he is my brother. More than that, he is my twin! That’s right. Andy and Amy(that’s me) have the same curly(卷曲的) hair and dark eyes and equally stubborn character. Yet, though we may look alike, on most issues(事情) we usually take completely opposite positions. If I say day, you can count on Andy to say night.
Just this week, the hot topic in school was all about the PTA’S proposal(提議) to adopt a school dress principle. Every student would be required to wear a uniform. Uniforms! Can you imagine? Oh, they would be uniforms in color. The dress style would be sort of loose and free.
I think a dress principle is a good idea. The reason is simple. School is tough enough without worrying about looking cool every single day. The fact is, the less I have to decide first thing in the morning, the better. I also wouldn’t mind not having to see guys wearing oversized jeans and shirts. And I certainly would welcome not seeing kids showing off designer clothes.
Andy is surprised at my opinion. He says he can’t believe that I would be willing to give up my all-American teenage birthright by dressing like — well, like a typical teenager. Last night, he even dragged out Mom and Dad’s high school photo albums. What a couple of peace-loving hippies(嬉皮士) they were!
The vote for or against uniforms took place later that day. The results of the vote and the headmaster’s decision will be announced next week. I wonder what it will be. I know how I voted, and I’m pretty sure I know how Andy voted.
How would you vote—for or against?
【小題1】The story is about___________.
| A．a(chǎn) school policy decision that will affect parents and students |
| B．a(chǎn) personal experience and is told in the first person |
| C．a(chǎn) historical event and is told in the third person |
| D．a(chǎn) conflict of opinions between boys and girls |
| A．logical conclusions drawn form her own observation and personal experience |
| B．a(chǎn)n aggressive reaction to what she has been told by people in authority |
| C．her preference for designer-labeled clothes |
| D．not liking anything her brother likes |
| A．School clothing should reflect parents’ values. |
| B．Teenagers should never follow the latest fashions in dress. |
| C．How one dresses should be an expression of one’s individuality. |
| D．Wearing school uniforms means one less decision every morning. |
| A．A School Dress Principle. |
| B．My Stubborn Twin Brother |
| C．Endless Fights with My Brother |
| D．For or Against?--- That Is the Question |
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科目：高中英語 來源： 題型：閱讀理解
If you are living in the city, have you ever thought of going to live in the country for a change? Many people want to move from the country to the city because they think life in the city is more exciting and better than that in rural (農(nóng)村的) areas, especially young people who like new and modern things.
Often people feel that they can find the latest styles only in the city. Other people are interested in technological (科技的) things and high-tech jobs and think they can find them only in a big city. If they want to find a job, especially a good position in a company, they feel they have to live in a city. To get these jobs, they are willing to put up with many of the disadvantages (不利因素) of city life such as heavy traffic and pollution.
However, it is now possible to enjoy a higher quality of life in the countryside and still enjoy some of the advantages (好處) of living in the city.
Nowadays, travel is fast and information is available (可獲得的) on the Internet, so many people are able to do their work in home offices.
Because they have e-mail and personal computers, they don't have to be in big cities to do their business. It is not important where they actually work because the results of their work can be sent everywhere with technology. Now they can enjoy life in the countryside and still be able to do good business and successful careers.
【小題1】The underlined phrase “put up with” (in Para. 3) probably means “_____”.
| A．change | B．stand |
| C．be angry with | D．be pleased with |
| A．because of the Internet and fast travel |
| B．because of e-mail and personal computers |
| C．because travel is fast |
| D．because the rural areas are developing faster than cities |
| A．She / he prefers to live in the countryside rather than live in the city. |
| B．She / he prefers to live in the city rather than live in the countryside. |
| C．She / he likes both city life and countryside life. |
| D．It is not clear which life she / he prefers. |
| A．Life in the city | B．Life in the country |
| C．Go and live in the city | D．Go and live in the country |
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科目：高中英語 來源： 題型：閱讀理解
Habits, whether good or bad, are gradually formed. When a person does a certain thing again, he is driven by some unseen force to do the same thing repeatedly, then a habit is formed. Once a habit is formed, it is difficult, and sometimes impossible, to get rid of. It is therefore very important that we should pay great attention to the formation of habits. Children often form bad habits, some of which remain with them as long as they live. Older persons also form bad habits lasting as long as they live, and sometimes become ruined by them.
There are other habits which, when formed in early life, are of great help. Many successful men say that much of their success has something to do with certain habits in early life, such as early rising, honesty and so on.
Among the habits which children should not form are laziness, lying, stealing and so on. These are all easily formed habits. Unluckily older persons often form habits which could have been avoided.
We should keep away from all these bad habits, and try to form such habits as will be good for ourselves and others.
【小題1】____ are formed litle by little.
| A．Good habits |
| B．Bad habits |
| C．Both good habits and bad habits |
| D．Either good habits or bad habits |
| A．bad habits | B．good habits | C．bad children | D．other persons |
| A．to form bad habits; to form good habits |
| B．to form good habits; to form bad habits |
| C．to form good habits; to get rid of had habits |
| D．to get rid of bad habits: to form good habits |
| A．Because a man can never get rid of a habit. |
| B．Because we are forced to do them again and again. |
| C．Because habits are of great help to every one of us at present. |
| D．Because it's hard and sometimes even impossible to throw away bad habits. |
| A．has something to do with success |
| B．is an easily formed habit |
| C．is such a habit as should have been avoided |
| D．is such a habit as won't be kept |
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