閱讀理解。
     High-quality customer service is preached(宣揚(yáng))by many, but actually keeping customers
happy is easier said than done.
     Shoppers seldom complain to the manager or owner of a retail store(零售店), but instead
will warn their friends, relatives, co-workers, strangers and anyone who will listen. Store managers
are often the last to hear complaints. "Storytelling hurts retailers and entertains consumers," said
Paula Courtney, President of the Verde group. "The store loses the customer, but the shopper mus
t also find a replacement."
     The most common complaints include filled parking lots, cluttered(塞滿了的)shelves, overloaded
racks, out-of-stock items, long check-out lines, and rude sales people.
     During peak shopping hours, some retailers solved the parking problems by getting moonlighting
local police to work as parking attendants to direct customers to empty parking spaces. Retailers
can relieve the headaches by redesigning store display, pre-stocking sales items, hiring speedy and
experienced cashiers, and having sales representatives on hand to answer questions. Most importantly,
sales people should be skillful and polite with angry customers.
     "Retailers who're enthusiastic and friendly are more likely to smooth over issues than those who
aren't so friendly." said Professor Stephen Hoch. "Maybe something as a greeter at the store entrance
would help."
     Customers can also improve future shopping experiences by filing complaints to the retailer, instead
of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea
what is wrong.
1. Why are store managers often the last to hear complaints?
A. Most shoppers won't complain even if they have had unhappy experiences.
B. Shoppers would rather tell their unhappy experiences to people around them.
C. Few customers believe the service will be improved after their complaints.
D. It is difficult for customers to have easy access to store mangers.
2. What does Paula Courtney imply by saying the underlined sentence in paragraph 2?
A. New customers are sure to replace old ones.
B. It is not likely the shopper can find the same products in other stores.
C. The same products can be bought in other retail stores.
D. Not complaining to the manager causes the shopper some trouble too.
3. What contributes most to smoothing over issues with customers?
A. Manners of the salespeople.
B. Hiring of efficient employees.
C. Huge supply of goods for sale.
D. Design of the store display.
4. To achieve better shopping experiences, customers are advised to ______.
A. put pressure on stores to improve their service
B. settle their disagreements with stores in a friendly way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores
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科目：高中英語 來源：0113 期末題 題型：閱讀理解

閱讀理解。
     Hi, everybody!
     Welcome to our newly-opened Richards Cinema Bookstore!
     Now let me introduce to you some of the new film books in our store.
     Are you Chinese film fans? OK, here comes the latest 25 New Takes about Chinese films. It is a collection
of 25 fresh readings of different Chinese films from the 1930s to the present. In recent years, Chinese films
are very popular in the States, such as Crouching Tiger and Hidden Dragon, Hero, and Flowers of Shanghai.
     Do you like French films? Well, here is The French Cinema Book. It covers French films from the 1890s
to the beginning of the 21st century. It is written for all lovers of French cinema: students and teachers,
specialists and fans, and so on.
     Maybe you are Indian film fans and star-chasers. Then here is Encyclopedia ( 百科全書 ) of Indian
Cinema. The book is a complete introduction to all the best Indian films. It also offers a full list of names of
the famous and successful film stars in the past ten years. You know, the Indian film industry is the largest
in the world after our Hollywood.
     If you like British films, we have The British Cinema Book. It is a good review of British cinema. This
book contains a good many nice pictures.
     In our bookstore, you can also find books about Mexican, Japanese, Australian, German and Italian films.
     Well, please help yourselves to some coffee or tea, and have a good time here!
1. The speaker of the passage is most probably ______.
A. the author of 25 New Takes
B. a tourist in the cinema bookstore
C. the manager of the cinema bookstore
D. a reader of Encyclopedia of Indian Cinema
2. How many Asian countries does the speaker refer to when he talks about the film books?
A. Two.
B. Three.
C. Four.
D. Nine.
3. Which of the following statements is NOT mentioned in the passage?
A. Indian cinema is second only to Hollywood.
B. The British Cinema Book includes a complete list of names of stars.
C. Crouching Tiger and Hidden Dragon is well received in the States.
D. The French Cinema Book covers over a century's French films.
4. The purpose of the speaker is ______.
A. to satisfy the customers' various tastes
B. to keep the authors in the cinema bookstore
C. to offer the tourists chances to meet the film stars
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科目：高中英語 來源：安徽省月考題 題型：閱讀理解

閱讀理解。
     Hi, there! I’m Crystal Collins, and I’m very happy to share some time with you. So, you want to keep
fit, huh? Well, you surely came to the right place. Together we can keep fit and healthy, and succeed in
doing that. It’s easy. Everybody can do it, you hear? Just remember the five golden rules.
     Number one. Always wear comfortable clothes when you are exercising. You need to feel comfortable and relaxed.
     Number two. You should always do some warming-up exercises first. Get your body ready for the
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     Number three. Never try to do too much exercise too soon. Take it nice and easy now, you hear?
There’s no rush about this.
     Number four. Don’t forget to relax for about five minutes when you’ve finished your exercise. You
need to rest a little bit after you’ve been exercising.
     And here is golden rule number five. Stop at once if you feel any pain in your neck, head or any part of your body.
1. Crystal Collins may most probably be _____.
A. a teacher
B. a doctor
C. a policeman
D. a scientist
2. Crystal Collins may most probably say this _____.
A. before the exercise starts
B. when the exercise is over
C. during the exercise
D. as soon as the exercise has started
3. What does the underlined words “Take it nice and easy” in Paragraph 4 mean?
A. Don’t be nervous.B. Exercise should be beautiful.
C. Have a good rest.D. don't exercise too tiredly .
4. Which of the following is NOT true about exercising?
A. You should do some warming-up exercises before the real thing.
B. You should wear comfortable clothes.
C. You should rest for a while when you are doing warming-up exercises.
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科目：高中英語 來源：0117 月考題 題型：閱讀理解

閱讀理解。
Hi, Antonio,
     I read your blog and guess what? Now I have a summer job with my neighbor moving their lawn and
doing work around their house and I am getting paid. I do the same work at my house but the pay is better
at the neighbor's. Have a great summer, man! 
                                                                                                                                Posted by: Jack
Dear Antonio,
     My son is 15 and he has been begging for a summer job. Do you know of any place that hires children
of that age?
                                                                                                                             Posted by: Vallery
Hi, Antonio,
     I am 13 years old and trying to earn money to take a trip with my chorus to Hawaii. I am willing to do
any work at any hour during the summer.
                                                                                                                     Posted by Ashley Jordan
Hi, Antonio,
     I am 19 years old, a college student and I am looking for a summer job. Does anyone know somewhere
that is hiring? I have been looking for two weeks now.
                                                                                                                         Posted by: Erica Allen
Dear Antonio,
     My daughter is working in the file room at the law firm I work for and I am very happy that we were
able to get her on. My concern is that she wouldn't have got the summer job if I had not "known" people.
What about kids whose parents do not know someone?
                                                                                                                             Posted by: Tracy
Hi, Antonio,
     I found my summer job on my own and my parents are so proud of me because I did it on my own.
That is why the world needs teens who can take responsibility for themselves and grow into mature and
wise adults. Can't wait for your next blog. I enjoy your writing. You have a great point of view.
                                                                                                                                Posted by: Jeff
1. What may be the topic of Antonio's blog this time?
A. A great summer.
B. Getting a summer job.
C. An ideal career.
D. Entering a profession.
2. From the above posts we learn that _____.
A. Jack gets paid for cutting and moving the lawn for his own family
B. Valley has been begging in streets over the summer
C. Erica is quite experienced in finding part-time jobs
D. Ashley is willing to do any part-time job during his trip to Hawaii
3. What do we know about Tracy from her post?
A. She works in a file room.
B. She helped her daughter to become a lawyer.
C. She's proud that she helped her daughter find a job.
D. She thinks children should take responsibility for themselves.
4. Where can we find the text most probably?
 A. In a book.
B. In a report.
C. On the Internet.
D. In a bulletin (公告).

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科目：高中英語 來源：0103 期中題 題型：閱讀理解

閱讀理解。
Hi, Antonio,
     I read your blog and guess what? Now I have a summer job with my neighbor moving their lawn and
doing work around their house and I am getting paid. I do the same work at my house but the pay is better
at the neighbor's. Have a great summer, man! 
                                                                                                                                  Posted by: Jack 
Dear Antonio,
     My son is 15 and he has been begging for a summer job. Do you know of any place that hires children
of that age? 
                                                                                                                                Posted by: Vallery
Hi, Antonio,
     I am 13 years old and trying to earn money to take a trip with my chorus to Hawaii. I am willing to do any
work at any hour during the summer.                                                                   Posted by Ashley Jordan
Hi, Antonio,
     I am 19 years old, a college student and I am looking for a summer job. Does anyone know somewhere that
is hiring? I have been looking for two weeks now.
                                                                                                                              Posted by: Erica Allen
Dear Antonio,
     My daughter is working in the file room at the law firm I work for and I am very happy that we were able
to get her on. My concern is that she wouldn't have got the summer job if I had not "known" people. What
about kids whose parents do not know someone?
                                                                                                                                   Posted by: Tracy
Hi, Antonio,
     I found my summer job on my own and my parents are so proud of me because I did it on my own. That
is why the world needs teens who can take responsibility for themselves and grow into mature and wise adults.
Can't wait for your next blog. I enjoy your writing. You have a great point of view. 
                                                                                                                                     Posted by: Jeff
1. What may be the topic of Antonio's blog this time?
[     ]
A. Spending a great summer.
B. Getting a summer job.
C. Having an ideal career.
D. Entering a profession.
2. From the above posts we learn that _____.
[     ]
A. Jack gets paid for cutting and moving the lawn for his own family
B. Valley has been begging in streets over the summer
C. Erica is quite experienced in finding part-time jobs
D. Ashley is willing to do any part-time job during his trip to Hawaii
3. From the above posts we learn that _____.
[     ]
A. Jack gets paid for cutting and moving the lawn for his own family
B. Valley has been begging in streets over the summer
C. Erica is quite experienced in finding part-time jobs
D. Ashley is willing to do any part-time job during his trip to Hawaii
4. Where can we find the text most probably?
[     ]
A.In a book.
B. In a report
C. In a bulletin (公告).
D. On the Internet.

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閱讀理解。
     Hi, dear boys and girls! Do you know how to be a healthy kid? Here are some rules you should follow.
     First, eat different foods, especially fruit and vegetables. You may have a favorite food, but you'd better
eat something different, if you eat different foods, you will probably get more nutrients (營養(yǎng)物質(zhì)) your
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     Then, drink water and milk as often as possible. When you're really thirsty, cold water is the No. l choice.
Milk is a great drink that can give you more calcium (鈣) your body needs to grow strong bones.
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feels and when your stomach feels comfortably full. Eating too much will not make you feel comfortable and
make you fat.
     Afterwards, limit (限制) screen time. Screen time is the time you watch TV, DVDs and videos, or using
computers. It is good to take more exercise such as basketball, bike riding and swimming. You can't watch
TV for more than two hours a day.
     Finally, be active. One thing you'd like to do as a kid is to find out which activity you like best. Find ways
to be active every day.
     Follow these rules and you can be a healthy kid.
1. You have to eat different kinds of foods especially _____.
[     ]
A. meat 　　
B. hamburgers　
C. sweets
D. fruit and vegetables　
2. Which kind of drinks can give you more calcium?
[     ]
A. Juice.　　
B. Milk.　　　　
C. Cold water.　
D. Tea.
3. According to the passage, how many rules should you follow if you want to be healthy?
[     ]
A. Five.　　
B. Nine.　　　　　
C. Fifteen.　　　
D. Thirteen.
4. According to the passage, which of the following is TRUE?
[     ]
A. When you're eating, you don't have to pay attention to how your body feels.
B. You can eat your favorite food as much as you can.
C. You can watch TV whenever you like to get more information.
D. We should try to live in an active way in our life.
5. Which is the best title of the passage?
[     ]
A. How to make yourself popular
B. How to be a healthy kid
C. How to be a popular kid
D. How to make your parents healthy

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