根據(jù)對(duì)話內(nèi)容，從對(duì)話后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng)，然后將答案寫到答題卡相應(yīng)的位置上。選項(xiàng)中有兩項(xiàng)多余選項(xiàng)。（共5小題；每小題2分，滿分10分）
A: Can't you do something about the service in your hotel, manager?
B:  小題1:
A: My breakfast, that's the problem.
B: Yes?
A: I ordered a breakfast from room service half an hour ago.
B: Yes?
A: I've phoned room service three times, but my breakfast still hasn't come.
B:  小題2: Surely, you are angry.
A: I've got a meeting at nine. And now it seems I'll have to go there without breakfast.
B: Sorry, madam. You ordered breakfast half an hour ago and you've phoned three times since then
A:  小題3:
B: You should have received your breakfast no later than five or ten minutes after you'd ordered it.
A: 小題4:
B: 1'll work into this and make sure that the breakfast is sent to you immediately. Full English breakfast, was it?
A: Yes. Full English breakfast.
B:  小題5:
A: Thanks.
A．I see.
B．That’s right.
C．You are welcome.
D．So what, madam?
E. That’s what I thought.
F. Sorry, madam. What’s the problem exactly?
G. I’ll deal with this and have it sent to your room right away.

小題1:F
小題2:A
小題3:B
小題4:E
小題5:G

試題分析：
小題1:客人抱怨旅館的服務(wù)，但是經(jīng)理不知道服務(wù)到底哪里出了問題。故有What’s the problem一問。選擇F項(xiàng)。
小題2:客人說明了問題之后，經(jīng)理表示聽明白了。選擇A項(xiàng)。
小題3:經(jīng)理重復(fù)客人描述的問題，客人予以確認(rèn)。選擇B項(xiàng)。
小題4:經(jīng)理說，客人訂餐后應(yīng)該在5到10分鐘內(nèi)送到房間，客人表示自己也是這么認(rèn)為的。選擇E項(xiàng)。
小題5:由客人最后的感謝可知，經(jīng)理承諾馬上將早餐送到客人房間。選擇G項(xiàng)。
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