—I’m sorry to trouble you, madam.

—_______

A. What for?　　　 　　　　 B. My pleasure.

C. It’s no matter. D. What seems to be the problem?

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-- May I speak to your manager Mr. Williams at five o’clock tonight?

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The most frightening words in the English language are, “Our computer is down.” You hear it more and more when you are on business. The other day I was at the airport waiting for a ticket to Washington and the girl in the ticket office said, “I’m sorry, I can’t sell you a ticket. Our computer is down.”

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