Decision-making can be extremely difficult. Decision-making styles are significantly different in different cultures.

In any approach to a problem and in any negotiations, the Western world turns to the“I to you” approach while Japan，the “you to you” approach. The former means both sides present their arguments openly from their own point of view. Naturally, often comes a confrontation(沖突) situation, which Westerners are very skillful in dealing with. The latter is based on each side trying to understand the other person’s point of view. Thus, the direction of the meeting is a mutual(相互的) attempt to reduce confrontation and achieve harmony.

Besides, Western decision-making goes mostly from top management(管理人員) and often does not consult middle management or the worker. However, in Japan great consideration is given to the thoughts and opinions of everyone at all levels. Based on “bottom-up direction”, ideas can be created at the lowest levels, travel upward through an organization and have an effect on the final decision.

Difference in decision-making also comes from different communication styles. The Japanese business person works to achieve harmony, even if the deal falls through, and will spend whatever time is necessary to determine a “you to you” approach, communicating personal views only indirectly. They put a thorough job above the Western deadline approach. So the Japanese are thorough in their meetings. Thus Americans are often annoyed by the many meetings in many Japanese businesses. But where the American is pressing for a specific decision, the Japanese is trying to think up a rather broad direction.

On the other hand, once a given agreement is made, it is the Japanese who sometimes wonder at the slow pace in which Westerners carry out the decision. The Japanese are eager to move forward and Westerners, perhaps, lag(落后) behind as they take the time for in-depth planning.

1. The text mainly tells us that Japan and the Western world         .

A. face great difficulty in making decisions 

B. are different in decision-making styles

C. have all members contribute to a decision  

D. have two approaches: “I to you” and “you to I”

2.Which of the following is TRUE of the Westerners?

A. They carry out the decision once it is made.

B. There are many meetings in their businesses.

C. They work to achieve harmony in doing business.

D. They are good at handling confrontation situation.

3.The author’s attitude towards Japanese decision-making is         .

A. positive     B. critical    C. negative     D. casual(無所謂的）

 

 

【答案】

ADA

【解析】略

 

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