I do a lot of management training each year for the Circle K Company. Among the topic we ___1___ in our classes is the ___2___ of quality employees.

What has ___3___ you to stay long enough to become a manager?” I asked.

After a while a new manager ___4___ the question and said slowly, “It was a baseball ___5___.”

Cynthia said that she ___6___ to take a Circle K clerk job as an interim(臨時(shí)的) job ___7___ she looked for something else. On her second day behind the counter, she received a ___8___ from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She ___9___ that as a single woman, ___10___ was tight, and her first ___11___ would have to go for paying bills.

When Cynthia arrived for work the ___12___ morning, Patricia, the store manager, handed her a box. “I overheard you ___13___ to your son yesterday,” she said, “and I know that it is ___14___ to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills before you can buy gloves. You know we can’t ___15___ good people like you as ___16___ as we would like to, ___17___ we do care, and I want you to know how ___18___ you are to us!”

The thoughtfulness, empathy(同情) and love of the store manager ___19___ that people remember more how much an employer ___20___ than how much he pays.

1. A. discuss   B. write   C. learn   D. find

2. A. managing       B. selling C. keeping      D. seeking

3. A. made      B. ordered      C. forced D. caused

4. A. made      B. took    C. raised  D. replied

5. A. pole B. glove   C. hole    D. match

6. A. ought     B. liked    C. had     D. used

7. A. when      B. because      C. while  D. though

8. A. letter      B. call     C. notic           D. announcement

9. A. turned out      B. pointed out C. explained         D. complained

10. A. work    B. food    C. money            D. clothing

11. A. bill B. check  C. day     D. visit

12. A. last       B. first    C. next    D. past

13. A. lying     B. talking C. crying             D. murmuring

14. A. good     B. easy    C. hard               D. necessary

15. A. thank    B. use     C. employ       D. pay

16. A. many    B. early   C. soon   D. much

17. A. nor       B. but      C. and     D. however

18. A. kind      B. terrible       C. much              D. important

19. A. shows  B. insists C. realizes       D. recognizes

20. A. needs    B. gets    C. likes    D. cares

ACDBB   DCBCC   BCBCD   DBDAD

【解析】本文以經(jīng)理給 Cynthia 的兒子買(mǎi)棒球手套為切入點(diǎn)來(lái)談?wù)撘粋(gè)公司要留住好員工,就要關(guān)心員工,關(guān)心員工的生活,而不是給他們多少錢(qián)的問(wèn)題。

A  從上下文來(lái)看,此處說(shuō)的是在經(jīng)理培訓(xùn)課上經(jīng)常談?wù)撘恍┰掝}。

C  從下文舉的 Cynthia 由于她的經(jīng)理關(guān)心并給她兒子買(mǎi)棒球手套使得她繼續(xù)留在該公司來(lái)看,“我們”談?wù)摰脑掝}是“留住好員工的問(wèn)題”。在下文中有 What has ___3___ you to stay long to become a manager,其中的long 就是一個(gè)信號(hào)詞。

D 由下文可知,Cynthia 曾在該公司工作并同時(shí)想著找其他工作,不過(guò)后來(lái)發(fā)生的一件事讓她在該公司安心工作,并成為一名新經(jīng)理,故此處用 caused。force 意為“被迫”,order 意為“命令”,均不合語(yǔ)境。

B 此處是對(duì)“我”提出問(wèn)題的回答,即過(guò)了一會(huì)后 Cynthia 就以自己的切身體會(huì)回答了這個(gè)問(wèn)題。take the question 的字面意思為“接受了這個(gè)問(wèn)題”,也就是“回答了這個(gè)問(wèn)題”。

B 從下文可知是一個(gè)棒球手套使她下決心留在這里并努力工作的。

D 上文說(shuō) Cynthia 已是個(gè)新經(jīng)理,此處講述的是她過(guò)去在那兒做臨時(shí)工時(shí)的事情,可見(jiàn)這是以前的事情,故用 used。used to do sth 意為“過(guò)去常常做……”。

C 前面說(shuō)她在那兒做臨時(shí)工,后面說(shuō)她在找其他的事情,故用 while表示她當(dāng)時(shí)不穩(wěn)定的心理。

B 由下文 I overheard you ___13___ to your son yesterday… 可知,此處指的是她接到了兒子的“電話”。

C 從后面的內(nèi)容特別是 …it is __ to explain things to kids 來(lái)看,此處用 explained。

C 兒子要棒球手套,可她卻不能給兒子買(mǎi),因?yàn)榈谝粡堉币顿~單來(lái)看,此處說(shuō)的是“作為一個(gè)單身婦女,錢(qián)相對(duì)來(lái)說(shuō)很緊張”。

B 從后面的 …h(huán)ave to go for paying bills 來(lái)看,此處應(yīng)用 check。check 意為“支票”,在這里指“第一份工資”。

C 前面提到了一天,此處指兒子打電話來(lái)的“第二天早晨”,應(yīng)用the next morning。

B  商店經(jīng)理無(wú)意間聽(tīng)到了 Cynthia 與兒子打電話的內(nèi)容,所以他才買(mǎi)了棒球手套送來(lái)。

C  從 She ___9___ that as a single woman, ___10___ was tight, and her first ___11___ would have to go for paying bills 來(lái)看,這是她苦口婆心地向兒子解釋家中的困難,同時(shí)由 Cynthia 向兒子說(shuō)的這些話知道兒子當(dāng)時(shí)非常想要手套,由此可推斷此處用 hard 為好,即“向兒子解釋這些很困難”。

D 付某人多少錢(qián)

D 從 good people like you… as we would like to, ___ we do care… 等來(lái)看,此處經(jīng)理的話的意思是“你知道像你這樣的好人,我們不能想給你多少就給多少”。

B  前面說(shuō)我們不能想給像你這樣的好員工多少錢(qián)就給多少錢(qián),與后面的“我們確實(shí)很關(guān)心(在乎)”有轉(zhuǎn)折關(guān)系,故用 but。

D 從上下文知,錢(qián)不是最重要的,而關(guān)心、同情和愛(ài)心才是最重要的。此處經(jīng)理的意思是想讓她明白“好員工對(duì)他們來(lái)說(shuō)是多么的重要”,這才符合邏輯。

A  由經(jīng)理給 Cynthia 的兒子買(mǎi)手套所體現(xiàn)的同情和愛(ài)心表明“人們更關(guān)注的是被關(guān)心,而不是他得到了多少錢(qián)”。

D 由 Cynthia 的親身經(jīng)歷可知,對(duì)于雇員來(lái)說(shuō)“雇主的關(guān)心比多給工資要重要的多”。這也可從 thoughtfulness, empathy and love of the store manager 看出來(lái)。

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Jessie's Glove

I do a lot of management training each year for the Circle K Corporation, a national chain of convenience stores.      21    the topics we discuss is the retention (保持)of quality employees -- a real challenge to managers when you consider the pay scale (薪水標(biāo)準(zhǔn))in the service industry. During these discussions, I asked the participants, "What has caused you to stay long enough to become a manager?" Some time back a new   22    took the question and     23      said, "It was a $19 baseball glove."

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The thoughtfulness, sympathy and    39  of this convenience store manager demonstrates vividly that people remember more how much an employer  40     than how much the employer pays. An important lesson for the price of a Little League baseball glove.

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