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--- How do you study English?

---I study English talking with foreign students

A．by B．in C．at D．On

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寫作

假定英語課上老師要求同桌之間交換修改作文，請你修改你同桌寫的以下作文。文中共有10處語言錯誤，每句中最多有兩處，每處錯誤僅涉及一個單詞的增加、刪除或修改。

增加：在缺詞處加一個漏字符號（∧），并在其正下面寫出該加的詞。

刪除：把多余的詞用斜線（╲）劃掉。

修改：在錯的詞下劃一橫線，并在該詞正下面寫出修改后的詞。

注意：1. 每處錯誤及其修改均限一詞，請嚴格按照要求格式修改。

2. 只允許修改10處，多者（從第11處起）不計分。

The person who has taught me most about the life is my grandmother. She was more than just a grandmother to me. When she died a few years before, I felt I lost a really good friend. She always looked very nice on her age. She did everything she could make me feel at home. She was imaginative and would spend hours telling me stories she has made up. I am sure it was because of her which I became a story writer. Apart from kept a young boy entertained, she taught me a large number of important thing on how to behave. I was rather impatient when I was a child and she taught me that good things happened if I could wait for it. She was a positive person but she also taught me how to look for the good in everything.

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To his disappointment, not a single gift _____ on his birthday．

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---Look at the glasses on the desk．Are they David’s?

---They belong to him．I saw him go out with glasses just now．

A．might B．could C．mustn’t D．can’t

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Thanks to the Internet, different kinds of information in a short time.

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High-quality customer service is preached (宣揚) by many, but actually keeping customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”

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According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞滿了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (業(yè)余兼職的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

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Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

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A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved. .

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)

A. New customers are bound to replace old ones.

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D. Not complaining to manager causes the shopper some trouble too.

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A. Manners of the salespeople.

B. Hiring of efficient employees.

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D. Design of store layout.

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B. settle their disputes with stores in a diplomatic way

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Many outside the US continue to see the country as one of opportunities , and despite being in a tough economic position , research shows many young Americans would ________it as well.

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書面表達

上高中后第一節(jié)英語課， 老師要求每個同學用英語做一分鐘的自我介紹。 請準備一份100 詞的發(fā)言稿， 內容應涉及以下四個方面：

1. 家庭情況 2. 學習上的強項與弱項

3. 興趣與愛好 4. 對高中生活的期待

要求：1. 內容反映自己的真實情況，但不得在文中提及真實的人名、地名和校名；

2. 首尾已給出, 不計入總詞數。

Hello, every body,

Nice to meet you. My name is Li Huan. I’m from Rainbow High School.

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

Thank you!

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