It is important for Americans to thank other people for favors even if what the other person did was very
small. Both children and older people should be thanked for any kind act. The person accepting the thanks
usually says something to make the favor seem small, or says that it was his pleasure to help you, or simply,
"You're welcome."
It is equally important to apologize when you have hurt or disappointed someone. When possible, you
should always add a reasonable explanation or excuse for your behavior. When there is some loss or damage
to personal property (財產), the person responsible (負責) for the loss should both apologize and offer to pay
for the item.
Most of the time the other person accepts the apology graciously and doesn't show any disappointment or
anger. But if the problem was really serious or it happened several times before, the person might say
something how he feels.
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