Question

【題目】假定你是李華，你在國(guó)外購(gòu)物網(wǎng)站購(gòu)買(mǎi)智能手機(jī)出現(xiàn)了故障。請(qǐng)你向廠家寫(xiě)一封投訴信，要點(diǎn)包括：

1.出現(xiàn)的故障；

2.對(duì)售后服務(wù)的不滿(mǎn)；

3.你的要求。

注意：

1. 詞數(shù)100左右；

2. 可以適當(dāng)增加細(xì)節(jié)，以使行文連貫；

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Answer 1

【答案】One possible version

Dear Sir/Madam,

I’m writing to complain about the quality of your product.

As a faithful user of your products, I feel confident about the quality of your smartphones. However, I have been bothered recently, as the smartphone I am using crashes quite often. It is very annoying. When I am making a phone call or receiving a call, it stops working. I called the after-sales service, only to be told the problem might be caused by the overuse of the phone. In fact, I never played any games on the phone. I just went through a few e-book pages or read online news!

My requirement is that the phone be repaired as soon as possible or be replaced.

Looking forward to your early reply!

Yours,

Li Hua

【解析】投訴信通常包括以下幾個(gè)方面的內(nèi)容：說(shuō)明投訴的原因并表示遺憾；實(shí)事求是地闡述問(wèn)題發(fā)生的經(jīng)過(guò)；指出問(wèn)題引起的后果；提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施或者提出所希望的賠償以及補(bǔ)救方式。寫(xiě)投訴信時(shí)語(yǔ)氣要冷靜、鄭重、克制，不必過(guò)于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問(wèn)題時(shí)盡量采用被動(dòng)句式，使描述更加客觀合理。

寫(xiě)作“三步走”：

說(shuō)明投訴問(wèn)題—>描述具體情況—>期待解決方案

【亮點(diǎn)說(shuō)明】本篇作文，第一段就開(kāi)門(mén)見(jiàn)山的提出了問(wèn)題，第二段詳細(xì)描述了手機(jī)的故障以及對(duì)售后的不滿(mǎn)，第三段提出了自己的要求，期待能夠盡快解決。范文結(jié)構(gòu)合理，涵蓋了所有要點(diǎn)。作者在范文中使用了較多的復(fù)合句式，比如My requirement is that the phone be repaired as soon as possible or be replaced.這個(gè)句子就包含了表語(yǔ)從句；I called the after-sales service, only to be told the problem might be caused by the overuse of the phone.這個(gè)句子中包含了only to…作結(jié)果狀語(yǔ)，其中還有個(gè)賓語(yǔ)從句，這些句子句式復(fù)雜，為作文增彩不少。