DELAYED BAGGAGE REPORT

UNITED PRINTED AT ALBANY N.Y. AIRPORT ON

JULY 10 2014 11:15 A. M.

Dear Valued Customers,

We regret that your baggage was not available to claim after your recent flight. Everything possible will be done to locate your property and return it to you promptly. For information regarding your delayed baggage, contact the United Airlines Baggage Resolution Center at its 24 hours seven days a week.

Number:

1 - 800 - 335 - BAGS (2247) ( US - Toll Free)

281 - 821 - 3536 (Local Houston Number)

Or visit site, http://www. united, corn/for/bagtracing

As soon as you file your Delayed Baggage Report, United Airlines will begin to trace for your baggage system. Our Baggage Resolution staff will make every effort to call you once a day to keep you updated on our progress. Please refer to the File Reference Number on this receipt when corresponding or calling so that we can quickly access your records.

Keep this receipt with your claim check and E - Ticket receipt until your baggage is returned to you.

In most circumstances, United Airlines will deliver your baggage when it is located. Delivery times vary depending on location.

If your baggage has not been returned to you with the initial five - day tracing period, please down load a claim form at http://www. united, corn/web/en - US/content/travel/baggage/delayed. Return it to us with the required documentation included.

DELAYED BAGGAGE REPORT

FILE REFERENCE:ALBUA25876

1.Where does the report most probably come from?

A. Suitcase Tracing Website.

B. Delivery Center of United Airlines.

C. Baggage Resolution Center.

D. Information Center of the Airport.

2.To make the customer informed of the process, the staff at the Baggage Resolution will

A. file the customers Delayed Baggage Report

B. contact the customer on the telephone once a day

C. update the process information online every day

D, access the customer' s records quickly

3.What can we learn about John Jackson from the report?

A. He must have filed his Delayed Baggage Report already.

B. He couldn't deal with his delayed baggage on line until July 17, 2014.

C. He should call 802 - 247 - 9999 for the information about his delayed baggage.

D. He may not know anything about his delayed baggage during the first five days.

4.The main purpose of the passage is _______.

A. to tell passengers the news that their baggage was delayed

B. to provide information about the location of the delayed baggage

C. to inform the passengers of the time when the delayed baggage can be delivered

D. to instruct how to get back the delayed baggage

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