The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, please?” Then there is another click, followed by silence．It seems like hours before someone comes back on the line ---- that is, if you don't hang up first．

Office calls are, perhaps, the most difficult and the most important part of a secretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.

Laura Needham is a secretary in the executive offices of a large manufacturing company．As a good office secretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper (脾氣)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(責(zé)任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself．

A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老練的), and efficiently is a valuable asset  to any organization

63. Good secretaries find it       to handle office calls well.

    A. very. boring           B. very important

C. quite necessary         D. extremely difficult

64. The underlined word "nmaround" here means       .

    A. a flat refusal              B. a not-so-warm welcome

    C . an unpleasant refusal                    D. an unhelpful response

65. In Laura's opinion a secretary can never be a good one until     .

    A. she often asks her boss how to answer a telephone call

    B. she knows how to please all the people

    C. she has the information that others need

    D. she can keep calm and never loses her temper

66. This passage is mainly about     .

    A. well-handled telephone calls                                    ,~

    B. an efficient office secretary called Laura Needham

    C. the importance of how office calls are dealt with

    D. a secretary being a valuable asset to her company

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I was waiting for a phone call from my agent. He had left a message the night before, telling me that my show was to be canceled. I called him several times, but each time his secretary told me that he was in a meeting and that he would call me later. So I waited and waited, but there was still no call. Three hours passing by, I became more and more impatient. I was certain that my agent didn’t care about my work, and he didn't care about me. I was overcome with that thought. I started to shout at the phone, "Let me wait, will you? Who do you think you are?"

??? At that time I didn't realize my wife was looking on. Without showing her surprise, she rushed in, seized the phone, tore off the wires, and shouted at the phone, "Yeah! Who do you think you are? Bad telephone! Bad telephone!" And she swept it into the wastebasket.

??? I stood watching her, speechless. What on earth?

??? She stepped to the doorway and shouted at the rest of the house, "Now hear this! All objects in this room—if you do anything to upset my husband, out you go!"

??? Then she turned to me, kissed me, and said calmly, "Honey, you just have to learn how to take control." With that, she left the room.

??? After watching a crazy woman rushing in and out, shouting at everything in sight, I noticed that something in my mood had changed. I was laughing. How could I have trouble with that phone? Her antics helped me realize I had been driven crazy by small things. Twenty minutes later my agent did call. I was able to listen to him and talk to him calmly.

1.Why did the author shout at the telephone?

A. He was mad at the telephone.??????????????

B. He was angry with his agent.

C. He was anxious about his wife.????????????

D. He was impatient with the secretary.

2.What did the author’s wife do after she heard his shouting?

A. She said nothing.??????????????????????? B. She shouted at him.

C. She called the agent.???????????????????? D. She threw the phone away.

3.What made the author laugh?

A. His own crazy behavior.????????????????? B. His wife’s suggestions.

C. His changeable feeling.?????????????????? D. His wife’s sweet kiss.

4.What does the underlined word “ antics” refer to?

A. Smart words??? B. Unusual actions.???? C. Surprising looks.??? D. Anxious feelings

 

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They say that "seeing is believing", but when it comes to TV commercials, this is not always the case.

The world's leading mobile phone maker, Nokia, released its latest model Lumia 920 on Sept. 5. The smart phone was supposed to possess an advanced camera, which let customers shoot better pictures at night and record stabilized videos. To show how well these features work, the Finnish company released an ad showing a man and a woman riding bicycles side by side, with the man taking a video of the woman on the phone. However, several hours later, technology website The Verge uncovered that the video was neither shot with the new product, nor shot from someone riding a bicycle. Instead, someone in a lorry next to the woman took the video using a professional video camera.

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1. What do the underlined words "the case" in Paragraph l refer to? （within 5 words）

2. For what purpose did Nokia create the video? （within 8 words）

3.Why did Nokia apologize based on the text? （within 10 words）

4.Why does the author give the example of McDonald's video in Paragraph 4? （within 10 words）

5.Fill in the blank in Paragraph 5 with proper words.（within 2 words）

 

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A funny thing happened on the way to the communication revolution: we stopped talking to one another.

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As almost every contact we can imagine between human beings gets automated, the emotional distance index goes up. You can’t even call a person to get the phone number of another person any more. Directory assistance is almost always fully automated.

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C. The Story of Communication Revolution

D. The Automation of Modern Communication

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B. Modern technology makes it hard for people to have a face-to-face talk.

C. The limited use of communication device brings much inconvenience to the author.

D. The industry intended to keep people in touch is taking them away from each other.

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A. satisfying          B. encouraging

C. disappointing       D. embarrassing

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B. modern technology is separating the people

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Mr. Harris used to work in Dover, but then he changed his work, and he and his wife moved to another town. They did not have many friends there, but they soon met a lot of interesting people, and after a few weeks, they often went to dinner or to parties at other people's houses.

Then Mrs. Harris said to her husband, "We've been to a lot of other people's houses, and now we must invite them to our house, mustn't we?"

"Yes, certainly," answered her husband, "A big party will be the easiest thing, won't it? Then we can start to invite people to dinner in small numbers next month."

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"How many will that be?" Mr. Harris asked. "Don't invite too many."

Mrs. Harris was beginning to write the invitations when her husband saw that she was writing, "Party: 6:30 to 8:30 p.m."

"That isn't very nice, is it?" he said. "You're telling our guests that they must go at 8:30." So Mrs. Harris just wrote "Party: 6:30 p.m."

A lot of guests came, and they all had a good time, so they did not go home at 8:30. In fact they were still there at mid-night when the door bell rang and a policeman arrived. He said, "You must stop making a noise, because someone has complained(抱怨)."

Mr. Harris said he did not want to quarrel with the policeman, so everyone went home. They were sorry to have to go.

When Mr. and Mrs. Harris were alone again, she said to him. "That was a surprise, wasn't it? Who complained about the noise?"

"I did," Mr. Harris answered in a tired voice.

1.Why did Mr. Harris and his wife move to another town?

A．Mr. Harris changed his work.

B．They wanted to make some new friends.

C．They wanted to meet a lot of interesting people.

D．They enjoyed going to parties and visiting other people's houses.

2.What made Mr. and Mrs. Harris hold a party at their house?

A．It was easy to hold a big party at home.

B．They could ask people to dinner in small numbers.

C．They had gone to other people's parties many times.

D．They liked making friends with others.

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C．About fourteen hours.                   D．Till midnight

4.When did the party end that evening?

A．At about 8:30.

B．About twelve o'clock..　　

C．When the policeman talked with Mr. Harris on the phone.

D．When someone telephoned the police station.

5.Why did Mr. Harris telephoned the policeman about the noise?

A．Because someone rang his door bell many times at mid-night.

B．He did not want his friends to stay late that night.

C．His friends had a good time that night and also feel tired.

D．Because he hated the noise.

 

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根據(jù)對話內(nèi)容，從對話后的選項中選出能填入空白處的最佳選項，選項中有兩項為多余選項。(每小題2分，共10分)

Daughter：Dad. You love me, don’t you?

Father：Of course, I do.  1.

Daughter：Well, I saw this great offer for a free phone here in the newspaper, and …

Father：2.

Daughter：Well, the phone is free … after the＄50 I pay is returned to me.

Father：Ah, so that’s the catch.  3.

Daughter：Dad. All my friends have one.

Father：Ah, I don’t know.  4.

Daughter：But the monthly charge for this service is only＄29.99, with 1,000 free weekday minutes nationwide, and unlimited weekend minutes.

Father：I don’t know.

Daughter：Please Dad. With the new phone you won’t have to worry about me while I’m driving the new car.

Father：5.

Daughter：The new car you’ll need to buy so I can use the phone.

A．Ah… what’s on your mind?

B．New car? What new car?

C．Free? Nothing’s ever free.

D．What did you do to the new car?

E. And why on earth do you need a phone?

F. They always charge a lot for the service.

G. But what is the term of the service agreement?

 

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