You can’t avoid a conflict(沖突) at work. If you can avoid a conflict, it means you will win what you want regardless of what the other person wants. Since the potential issue has not been removed, it will appear later. Here are the necessary tips on handling conflicts at work.

★ Realize that some conflicts are unavoidable at work. On numerous occasions, conflict and disagreement are likely to happen. But when a conflict happens it’s not the end of the world. On the contrary, it can be the beginning of an interesting learning process. Conflicts mean that people care enough to disagree strongly. The trick is not to allow the conflict to go on forever.

★ Handle conflicts sooner rather than later. Solve a conflict when it starts, as it only gets worse with time going by. Conflicts at work arise not from something that was said, but from something that wasn’t said! Everyone’s waiting for the other to admit he’s wrong and gets more unpleasant after the conflict has lasted a while. It’s essential to interrupt the “waiting game” before it gets to that point.

★ Ask nicely. If somebody has done something that made you angry, or if you don’t understand their viewpoint or actions, simply asking nicely about it can make a world of difference. Never assume that people do what they do to annoy or hurt you. Sometimes there’s a good reason why that person does what he or she does, and a potential conflict disappears right there. Do remember to make an inquiry, not a blame of any sort.

★ Appreciate. Praise the other part in the conflict. Tell them why it’s worth it to you to solve the conflict. This can be difficult as few people find it easy to praise and appreciate a person they disagree strongly with, but it is a great way to move forward.

Topic

How to 1..________ conflicts at work

Reason

Conflicts won’t 2..________if not dealt with.

3.._______

on handling

conflicts

 

Don’t be afraid of conflicts which can happen on many 4..________and try to resolve a conflict soon or it will get 5..______.

·Interrupt the “waiting game” and try to admit your 6..________actively.

Don’t imagine people do something to make you7..________ on purpose.

· Remember not to 8..________others, but ask them nicely about what they do, which may make a difference.

Try to appreciate the other part in the conflict although it is 9..________to do so.

10.._______

As long as you learn to do with conflicts, you’ll work in joy.

 

1.handle/ solve/ remove

2.disappear

3.Tips/ Suggest ions/ Advice

4.occasions

5.worse

6.mistake(s) /fault (s)

7.annoyed/ hurt/ angry

8.blame

9.hard/ difficult

10.Conclusion

【解析】

試題分析： 人們?cè)诠ぷ髦须y免和別人發(fā)生沖突，文章介紹如何處理工作中的沖突的建議。

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