Question

【題目】When difficult people express themselves orally, they generally want at least two things: they’re been heard and they’re been understood. As a good communicator should be a good listener, five steps are advocated towards good listening.

The first step is cooperating .【1】In fact, it's through the way you look and should while he is talking.【2】You do this by nodding your head in agreement, making certainsounds of understanding.

When the person begins to repeat what's been said, it's signal of step two: turning back. It means that you repeat back some words he is using, sending a clear signal that you're listening carefully and that you think what he is saying is important.

【3】At this point, you start to gather information about what is being communicated. Ask some open-ended questions, which will allow you to figure outwhat intention he is hoping to satisfy.

The fourth step is to summarize what you've heard. This allows you to make sure that both you and the difficult person are on the same page. When you do this, two things happen. First, if you've shown that you're making an effort to understand completely.【4】Having listened carefully, you've now arrived at the point of confirming with the person that he feelsthat his thoughts have been fully voiced. 【5】

When enough sincere listening, questioning, and remembering are brought together, understanding isusually achieved and a difficult person becomes less difficult and more cooperative.

A. You may help him to fully express his thoughts and feelings.

B. Why does this happen?

C. Ask if he feels understood.

D. This increases possibility of gaining cooperation from him.

E. Talk with him about what he thinks of his expression.

F. Having heard what he has to say, the next step is clarifying.

G. How does a difficult person know that you’re listening and understanding?

Answer 1

【答案】

【1】G

【2】A

【3】F

【4】D

【5】C

【解析】本文主要告訴我們成為一個(gè)好的聆聽者的五個(gè)步驟。

【1】根據(jù)空格后一句“it's through the way you look and should while he is talking.他說話時(shí)，通過你看他的方式。”而選項(xiàng)G“ How does a difficult person know that you’re listening and understanding?一個(gè)難以讓人理解的人如何知道你在聆聽在理解呢？”，正好與其是一問一答的關(guān)系，故選G.

【2】根據(jù)空格后一句“You do this by nodding your head in agreement, making certainsounds of understanding.你通過點(diǎn)頭贊同，發(fā)出表示理解的某種聲音來做到這一點(diǎn)”，而選項(xiàng)A“You may help him to fully express his thoughts and feelings.你可以幫助他充分表達(dá)他的思想和情感，”正是后一句的this所要指代的內(nèi)容，故選A.

【3】此空格位于整段的句首，說明是這一段落的主旨句，根據(jù)這段的最后一句“Ask some open-ended questions, which will allow you to figure outwhat intention he is hoping to satisfy.問一些開放性的問題，這會(huì)使你弄清楚他希望表達(dá)的意圖”可知，這段主要是告訴我們要弄明白他們意圖要表達(dá)什么，故選F.

【4】根據(jù)空格前一句“First, if you've shown that you're making an effort to understand completely.首先，如果你已經(jīng)表現(xiàn)出正努力去完全理解時(shí)”，可推測(cè)空格里填的是這一假設(shè)句的結(jié)果，而選項(xiàng)D“This increases possibility of gaining cooperation from him.這就增加了來自于他的合作”，正好在意思上與其相承接，故選D.

【5】根據(jù)空格前一句“Having listened carefully, you've now arrived at the point of confirming with the person that he feelsthat his thoughts have been fully voiced.在仔細(xì)聆聽完畢之后，你就要開始讓講話的人確定：在他看來，他的思想已經(jīng)充分表達(dá)出來了”，而選項(xiàng)C“Ask if he feels understood.問他是否認(rèn)為他的話為你所理解了”真好與前一句相承接，故選C.