Not too long ago, a story that happened at Walt Disney touched me greatly. A guest  46  out of our Polynesian Village resort(度假勝地) at Walt Disney was asked how she  47  her visit. She told the front-desk clerk she had had a(n)  48  vacation, but was heartbroken about  49  several rolls of Kodak color film(膠卷) she had not yet  50  . At that moment she was particularly  51  over the loss of the pictures she had shot at our Polynesian Luau,  52  this was a memory she especially treasured.

Now, please understand that we have no written service rules  53  lost photos in the park.  54  , the clerk at the front desk  55  Disney’s idea of caring for our  56  . She asked the woman to leave her a couple rolls of  57  film, promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a  58  at her home. In it were photos of all the actors of our show,  59  signed by each performer. There were also  60  of the public procession(游行隊(duì)伍) and fireworks in the park, taken by the front-desk clerk in her own

  61  after work. I happened to know this  62  because this guest wrote us a letter. She said that  63  in her life had she received such good service from any business.

    Excellent  64  does not come from policy(政策性的) handbooks. It comes from people who  65  —and from a culture that encourages and shapes that attitude.

1.A.working            B. checking       C. trying        D. staying

2.A.expected         B. realized         C. paid               D. enjoyed

3.A.disappointingB. wonderful  C. uncomfortableD. important

4.A.taking     B. dropping             C. losing         D. breaking

5.A.developed  B. taken        C. washed      D. loaded

6.A.silly         B. nervous     C. calm               D. sad

7.A.when          B. where         C. as           D. which

8.A.covering    B. finding      C. making       D. keeping

9.A.Excitedly     B. Fortunately   C. Therefore     D. Quietly

10.A.understood       B. reminded          C. created      D. discovered

11.A.workers           B. guests       C. managers            D. clerks

12.A.printed         B. shot                C. unused        D. recorded

13.A.film       B. card                C. camera        D. packet

14.A.frequently         B. personally     C. alone        D. actually

15.A.rules              B. pictures     C. handbooks     D. performances

16.A.case     B. work               C. time                 D. position

17.A.story              B. place          C. photo         D. show

18.A.only      B. almost        C. never         D. nearly

19.A.advice           B. experience    C. quality      D. service

20.A.care     B. explain       C. like                 D. know

 

【答案】

 

1.B

2.D

3.B

4.C

5.A

6.D

7.C

8.A

9.B

10.A

11.B

12.C

13.D

14.B

15.B

16.C

17.A

18.C

19.D

20.A

【解析】

試題分析：本文敘述了發(fā)生在迪斯尼樂園的一幕使作者極受感動(dòng)：一名游客丟失了幾個(gè)已拍攝好但未沖印的膠卷，但一名服務(wù)員想方設(shè)法為其作了彌補(bǔ)。揭示了這樣一個(gè)主題：如何真正把顧客當(dāng)成上帝?

1.考查動(dòng)詞短語及上下文的呼應(yīng)。work out算出(總數(shù))，算出總數(shù)，有預(yù)期的結(jié)果；check out付帳離開旅館; try out試驗(yàn), 考驗(yàn), 提煉；stay out不在家, 外出, 呆在戶外, 堅(jiān)持到……結(jié)束。一個(gè)游客付帳離開旅館時(shí)被詢問情況。故選B。

2.考查動(dòng)詞短語及上下文的呼應(yīng)。expect one's visit期待/盼望參觀；　realize one's visit認(rèn)識(shí)到參觀；pay one's visit訪問，參觀；enjoy one's　visit享受參觀的樂趣，滿意。被問到她對(duì)參觀滿意(enjoy)與否。故選D。

3.考查形容詞及上下文的呼應(yīng)。Disappointing失望的； wonderful好的，愉快的； uncomfortable不舒適的； important重要的。她告訴說她度過了一個(gè)愉快的(wonderful)假期，故選B。

4.考查動(dòng)詞及上下文的呼應(yīng)。take拿走, 取通常表示有意行為；drop落下，下降，通常表示有意行為；lose遺失, 浪費(fèi)，表示無意行為；break破裂，打破, 違犯，通常表示有意行為。但是客人傷心她丟失了(losing)好幾卷科達(dá)彩色膠卷。故選C。

5.考查動(dòng)詞及上下文的呼應(yīng)。develop顯影；沖洗，通常指膠片等的沖洗；take拿，取，拍攝；wash洗滌, 沖洗，通常指衣物等物件的清洗；load裝載, 裝填�？腿搜b(load)在相機(jī)拍攝(take)好了卻尚未沖洗(develop)的膠卷給丟失了。故選A。

6.考查形容詞及上下文的呼應(yīng)。silly愚蠢的, 無聊的；nervous緊張的, 不安的；calm鎮(zhèn)靜的, 沉著的；sad憂愁的, 悲哀的。客人對(duì)在該度假勝地拍攝的照片的失去肯定感到自己很傷心，故選D。

7.考查連詞及上下文的呼應(yīng)。when當(dāng)……時(shí)候； where哪里； as因?yàn)椋?nbsp;          which哪一個(gè)。她在這個(gè)游覽勝地拍了許多照片，因?yàn)?as)這個(gè)客人把這次游覽她特別珍惜的記憶。故選C。

8.考查動(dòng)詞及上下文的呼應(yīng)。cover包括, 包含, 適用；find發(fā)現(xiàn)，找到； make制造，進(jìn)行；keep保持，保存。很清楚公園沒有書面制定包含游客在公園里丟失照片在內(nèi)的事情提供服務(wù)的規(guī)則，故選A。

9.考查副詞及上下文的呼應(yīng)。excitedly興奮地；fortunately幸運(yùn)地；therefore 因此, 所以；quietly平靜地, 靜靜地, 寂靜地�？腿撕苄疫\(yùn)(fortunately)，得到了良好的服務(wù)。故選B。

10.考查動(dòng)詞及上下文的呼應(yīng)。understand懂得，了解，表示狀態(tài)意義；remind提醒, 使想起；trust 信任, 信賴；discover 發(fā)現(xiàn), 發(fā)覺。前臺(tái)服務(wù)員懂得(understand)應(yīng)該對(duì)游客關(guān)心愛護(hù)的迪尼斯服務(wù)理念。故選A。

11.考查名詞及上下文的呼應(yīng)。workers工人； guests客人；managers經(jīng)理； clerks書記員。旅游地應(yīng)該關(guān)心照顧游客(guests)，故選B。

12.考查形容詞及上下文的呼應(yīng)。printed印刷好的； shot拍攝好的； unused未用的；recorded記錄好的。她要游客留下一兩卷未用過的(unused)膠卷以拍攝表演的其它內(nèi)容，故選C。        

13.考查名詞及上下文的呼應(yīng)。film膠卷； card名片； camera照相機(jī)；packet包裹。兩周后客人在家收到了一個(gè)包裹，故選D。        

14.考查副詞及上下文的呼應(yīng)。frequently經(jīng)常的; personally親自； alone獨(dú)自； actually實(shí)際上, 事實(shí)上。包裹里是我們表演的演員的照片，并有每一個(gè)表演者的親筆(personally)簽名，故選B。

15.考查名詞及上下文的呼應(yīng)。rules        規(guī)則； pictures照片； handbooks手冊(cè)； performances表演。同時(shí)還有公園里游行隊(duì)伍和燃放煙花爆竹的照片，故選B。

16.考查名詞及上下文的呼應(yīng)。case案子； work工作； time時(shí)間；position職位。這些照片自然是那前臺(tái)服務(wù)員下班后利用自己的休息時(shí)間(time)拍攝的，故選C。

17.考查名詞及上下文的呼應(yīng)。story故事，事情； place地點(diǎn)； photo照片；       show表演。因?yàn)檫@個(gè)客人寫信告訴了我，我碰巧知曉了整個(gè)的事情(story)。故選A。

18.考查副詞及上下文的呼應(yīng)。only僅僅； almost幾乎； never從不； nearly接近。她說在她一生中，從來沒有(never)從任何事情中得到過這樣好的服務(wù)。故選C。

19.考查名詞及上下文的呼應(yīng)。advice意見； experience經(jīng)歷； quality質(zhì)量；     service服務(wù)。良好的服務(wù)(service)不是來自于政策性的手冊(cè)上的規(guī)定。故選D。

20.考查動(dòng)詞及上下文的呼應(yīng)。care注意，照料, 關(guān)心, 護(hù)理；explain 解釋；serve服務(wù)，招待；like喜歡，愛好；know知道，了解。良好的服務(wù)來自于那些會(huì)關(guān)心，會(huì)護(hù)理(care)的有心人，來自于對(duì)那種姿態(tài)給予鼓勵(lì)和學(xué)習(xí)的文化、素養(yǎng)，故選A。

考點(diǎn)：故事類短文。

點(diǎn)評(píng)：了解了全文的大意以后再作題�？辞迳舷挛模覝�(zhǔn)定位詞。充分利用文章的上下文和前后句，找到對(duì)選擇有提示作用的詞或句。這些詞有時(shí)可能是同義詞或反義詞。注意固定的搭配，包括動(dòng)詞與介詞的搭配、動(dòng)詞與名詞的搭配以及形容詞與名詞的搭配等，同時(shí)要根據(jù)內(nèi)容選擇正確的短語，有時(shí)用已了解的生活常識(shí)來確定答案。

 

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