A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to give training to company executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the purpose of calling on a customer. Time was limited and my plan included a quick turn-around trip from and back to the airport. A spotless taxi pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly-folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Microsoft. But I got tired of it, thinking my best would never be good enough. I decided to find my position in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, helping people and feeling like I have done a full day’s work and done it well. I thought about my personal strengths and ... wham! I became a taxi driver. One thing I know for sure, to be good in my business I could simply meet the expectations of my passengers. But, to be GREAT in my business, I have to go above the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by being ‘a(chǎn)verage’.”

1.What does the writer really want to say in Paragraph 1?

A．The writer thought the driver motivational.

B．The writer benefited a lot from the ride.

C．The writer was over charged for the ride.

D．The writer paid less for the ride.

2.What caused the writer’s curiosity about the taxi driver?

A．His wonderful CD.

B．His touching speech.

C．His high-quality service.

D．His neatly-folded journal.

3.From the last paragraph we know that the taxi driver .

A．is enthusiastic about his work

B．expects much from his work

C．thinks too highly of himself

D．goes above his own expectations

4.Which of the following isthe taxi driver likely to agree?

A．Being great is a must in life.

B．Life is not easy for all of us.

C．Don’t expect too much in life.

D．Every one of us has strengths.

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When Alexis and her father pulled up, the deer was throwing Sue like a doll. Alexis looked into the woman's terrified eyes, and before her father had even stopped the car, the teenager jumped quickly out of the car and ran toward the deer. "I was kicking it to get its attention," she says. Then her father, who had followed his daughter, pushed the deer away from the women.

Alexis helped Sue into the car, and then applied a piece of cloth to Sue's injured leg. "We're going to get you to a hospital," Alexis said. Then she heard her father shout loudly. He had been knocked to the ground. Alexis took hold of a hammer from the car and ran to where her father lay on his back. She beat the deer's head and neck, but the blows didn't scare it away. "I was losing faith," she says. "A couple more strikes, Alexis," said her father. "You can do it." Turning the hammer around, Alexis closed her eyes and beat the deer's neck with all her strength. When she opened her eyes, the deer was running away. Alexis got in the driver's seat and sped toward the nearest hospital.

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