When people find out that the product they bought is unsatisfying or in some other way does not live up to the manufacturer’s claims , the first step is to present the warranty , or any other records which might help , at the store of purchase . In most cases , this action will produce results . However , if it does not , there are various means the consumer may use to gain satisfaction . A simple and common method used by many consumers is to complain directly to the store manager . In general , the “ higher up ” his or her complaint , the faster he or she can expect it to be settled . In such a case , it is usually settled in the consumer’s favor , assuming he or she has a just claim . Consumers should complain in person whenever possible , but if they cannot get to the place of purchase , it is acceptable to phone or write the complaint in a letter .

Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question . If this cannot be done , the consumer will succeed best by presenting specific information as to what is wrong , rather than by making general statements . For example , “ The left speaker does not work at all and the sound coming out of the right one is unclear ” is better than “ This stereo does not work . ” The store manager may advise the consumer to write to be manufacturer . If so , the consumer should do this , stating the complaint as politely and firmly as possible . If a polite complaint does not achieve the desired result , the consumer can go to a step further . She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights .

1.When people find that their purchase is unsatisfying , the first thing they should do is to __________ .

A. complain personally to the manager

B. threaten to take the seller to court

C. write a firm letter of complaint to the store of purchase

D. show some written proof of the purchase to the store

2.How can a consumer make his or her complaint more effective , according to the passage ?

A. Make polite and general statements about the problem .

B. Threaten to take the seller to court .

C. Explain exactly what is wrong with the item .

D. Avoid having direct contact with the store manager .

3.What’s the best title of this passage ?

A. How to settle a consumer’s complaint

B. How to make an effective complaint

C. How to avoid buying a faulty item

D. How to deal with complaints

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根據(jù)短文內(nèi)容，從短文后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng)。選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。

As we get older, most of us worry about grey hair, wrinkles and maintaining a youthful body． 1. Here, Mr. Rubin, a voice expert, reveals how to keep your voice youthful．

Drink more fluid and avoid spicy food

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Rest the throat and talk regularly

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Simply staying sociable and using your voice is very important．“As older people have less mobile, they can become socially isolated and speak less,” says Mr. Rubin．“The elderly need to communicate with people more．3. ”

4.

Good posture is essential to keeping the voice young, so we’d better stand properly．Exercise helps you take deeper breaths as it means there is better airflow through the voice box, producing a stronger tone．

Sing in the shower

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A．Improve your posture

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F．Using the vocal cords regularly will definitely age our voice more quickly．

G．Mr. Rubin advises avoiding foods with an annoying effect on the stomach, such as onions, chili, fizzy drinks and chocolate．

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---Is there in today’s magazine?

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完形填空

閱讀下面短文，從短文后各題所給的四個(gè)選項(xiàng)（A、B、C和D）中，選出可以填入空白處的最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。

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7.A. And B. but C. So D. or

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