完形填空
The story happened on a not heavy rainy day.
After class, I took a few bottles to go and ________ some water from the water room. Oh!There were so many people! I had to wait ________the rain. My hair didn’t get wet because I wore a hat, but my clothes ________ .
When at last it was my ________ ,I filled the bottles as quickly as possible. I beganmaking my way back when I saw a boy ________ towards me. He ________ two umbrellas
in his hand. He shouted hello and as he came ________ ,I recognized that it was XiaoBai.
He ________ my classmate for nearly three years but we never ________ more than ten sentences. He was silent but I like talking. We were quite ________ people and had nothing in common. I didn’t ________ him and even didn’t want to see him.
“Hey! What’s wrong?” His words ________ me out of my thought. “I saw you ________ in therain so I brought you this umbrella. But it seems a little ________ ,your clothes are already wet.”
On hearing this, I was so ________ that I couldn’t say a single word.
“Don’t just stand there. Let’s go!” He said and held the umbrella for me. We walked towards ________ and this time, we talk ________ .
“I know you don’t like me, but I want to ________ with you.” he said, “you may think I am silent, but it is because I can’t find the ________ to say.”
The rain finally stopped and we saw a rainbow in the blue sky. I said to myself, “It is wrong to ________someone only by his appearance.
1.A. collect B. drink C. carry D. hold
2.A. under B. in C. at D. on
3.A. did B. get C. was D. wet
4.A. wish B. duty C. job D. turn
5.A. come B. came C. coming D. comes
6.A. had held B. has held C. was holding D. holds
7.A. near B. nearly C. nearer D. nearest
8.A. has been B. had been C. is D. would be
9.A. shared B. talked C. spoke D. communicate
10.A. the same B. familiar C. strange D. different
11.A. hate B. ignore C. like D. get along
12.A. brought B. make C. get D. surprised
13.A. stood B. stand C. standing D. are standing
14.A. early B. frequent C. actually D. late
15.A. moving B. move C. moved D. moves
16.A. the classroom B. the park C. the playground. D. the bedroom
17.A. nothing B. little C. a lot D. something
18.A. make friends B. shake a hand C. make a friend D. have words
19.A. times B. right words C. silent place. D. umbrella
20.A. understand B. see C. judge D. Decide
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—Has James arrived at the hotel?
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A. has surrounded B. would surround
C. was surrounded D. is being surrounded
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He failed in the examination but I don’t think he does care very much, ?
A. do I B. doesn’t he C. does he D. don’t I
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根據(jù)短文內(nèi)容,從短文后的選項(xiàng)中選出能填入空白處的最佳選項(xiàng)。選項(xiàng)中有兩項(xiàng)為多余選項(xiàng)。
Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.
First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.
3. You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆斷)and think that you know what the customers want.
4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5. Once they’ve finished speaking, try to calm them down by apologizing.
In a word, always remember that if the customers remain happy, you’ll be in business.
A. Never interrupt or start speaking until they’ve finished.
B. You can bring in as many new customers as you want.
C. So customer service is important and you should know how to improve it.
D. Finding out the needs of the customers is another important customer service tip.
E. Making customers feel they are important is an excellent way to serve them better.
F. It’s the quality of service that determines whether the customer remains with the company.
G. More companies are finding that their customer service should not be limited to Stores.
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完形填空
閱讀下面短文,從短文后各題所給的四個(gè)選項(xiàng)(A、B、C和D)中,選出可以填入空白處的最佳選項(xiàng),并在答題卡上將該項(xiàng)涂黑。
I was never very neat, while my roommate Kate was extremely ________ . Each of her objects had its place, but mine ________ hid somewhere. She even labeled everything. I always ________ everything. Over time, Kate got neater and I got ________ . She would push my dirty clothing over, and I would ________ my books on her tidy desk. We both got tired of each other.
War broke out one evening. Kate came into the room. Soon, I heard her ________, “Take your shoes away! ________ under my bed! ” Deafened, I saw my shoes flying at me. I jumped ________ my feet and started yelling. She yelled back louder.
The room was ________ with anger. We could not have stayed together for a single minute but for a phone call. Kate ________ it. From her end of the conversation, I could ________ right away her grandma was ________ . When she hung up, she quickly crawled under her ________ , sobbing. Obviously, that was something she should not ________alone. All of a sudden, a warm feeling of ________ rose up in my heart.
Slowly, I collected the pencils, took back the books, made my bed, cleaned the socks and swept the ________ , even on her side. I got ________ into my work that I even didn't ________ Kate had sat up. She was watching, her tears dried. Then, she reached out her hands to grasp mine. I looked up into her ________ . She smiled at me, “Thanks.”
Kate and I stayed roommates for the rest of the ________ . We didn't always agree, but we learned the key to living together: giving in, cleaning up and holding on.
1.A. organizedB. plannedC. arrangedD. determined
2.A. seldomB. hardlyC. alwaysD. never
3. A. look intoB. looked forC. look atD. look through
4.A. messierB. happierC. cleanerD. easier
5.A. lieB. hideC. throwD. lay
6. A. talkingB. screamingC. laughingD. quarrelling
7. A. WhatB. WhenC. HowD. Why
8.A. toB. offC. atD. on
9.A. fullB. connectedC. filledD. crowded
10.A. heardB. answeredC. receivedD. replied
11.A. sayB. seeC. speakD. tell
12. A. happyB. dangerousC. illD. upset
13.A. coversB. sheetC. clothesD. bed
14. A. go forB. pick upC. go intoD. go through
15.A. prideB. sympathyC. supportD. help
16.A. courtyardB. outsideC. floorD. ceiling
17.A. soB. veryC. manyD. much
18.A. understandB. watchC. thinkD. notice
19.A. faceB. heartC. eyesD. mind
20.A. dayB. yearC. weekD. life
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Hundreds of years ago, news was carried from place to place by people on foot or by horse. It took days, weeks and sometimes months for people to receive news. Now it is possible to send words and pictures around the world in seconds. Billions of people learn about news stories of their own country and all over the world every day, either by watching TV or reading newspapers.
Newspapers have been an important part of everyday life since the 18th century. Many countries have hundreds of different newspapers. How do newspaper editors decide which news stories to print? Why do they print some stories and not others? What makes a good newspaper story?
Firstly, it is important to report news stories. TV stations can report news much faster than newspapers. Yet, newspapers give more about the same story. They may also look at the story in another way, or they may print completely different stories from those on TV.
Secondly, a news story has to be interesting and unusual. People don’t want to read stories about everyday life. As a result, many stories are about some kind of danger and seem to be “bad” news. For example, newspapers never print stories about planes landing safely; instead they print stories about plane accidents.
Another factor(因素) is also very important in many news stories. Many people are interested in news in foreign countries, but more prefer to read stories about people, places and events in their own country. So the stories on the front page in Chinese newspapers are usually very different from the ones in British, French and American newspapers.
1.According to the passage, how do people learn about news stories in the world now?
A. They carry news stories and tell others from place to place on foot or by horse.
B. They tell each other what they have seen with their eyes.
C. They watch TV or read newspapers.
D. They listen to the radio every day.
2. To make a good newspaper story, how many factors does the passage talk about?
A. Two. B. Three. C. Five. D. Six.
3.According to the passage, which of the following can you most possibly watch on TV?
A. You often play football with your friends after school.
B. Your teacher has got a cold.
C. A tiger in the city zoo has run out and hasn’t been caught.
D. The bike in front of your house is lost.
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New Zealand is a beautiful country ________ is known for its pleasant climate and amazing scenery.
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閱讀下面材料,在空白處填入適當(dāng)?shù)膬?nèi)容(一個(gè)單詞)或括號(hào)內(nèi)單詞的正確形式。
Recently, I failed an exam. However, after I came out of my teacher’s office, I told myself “smile! It’s not that serious.”
I smiled a big smile and 1. worked a little, really.
Everyone gets frustrated sometimes. I used to be always influenced by pressure and I was often in low spirits. But one day I came 2. a sentence in the Bible: “Do not be anxious about tomorrow, for tomorrow will be anxious for itself. Let the day’s own trouble be sufficient for the day.” It suddenly struck me that 3. (worry) about a problem doesn’t help. Why not just give a big smile and face up to the trouble?
Now every time I want to cry, I remind myself of the fact 4. laughter is better than tears and anger. I am 5. (convince) that there’s something magical about a smile. A smile helps me recover confidence and gives me the courage 6. (struggle) on.
So remember, whenever you’re 7. (fair) treated and whenever you 8. (face) with a setback (挫折), 9. it takes is determination to cheer yourself up again. Smile at life, 10. it will shine on you.
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完形填空
閱讀下面短文,掌握其大意,然后從1~20各題所給的四個(gè)選項(xiàng)(A、B、C和D)中,選出最佳選項(xiàng)。
My mother through her fine example taught me to help others. She taught me to notice those whom others ____.She had a lot of sympathy for others.
The railroad tracks were ____ a mile of our house. Beggars and the homeless would ____ knock on the doors in our ____ in the summer asking for food. They were often ___ or scolded. Others simply ignored the ____.
My mom always went to the door ____.She would invite them to stay and have something to eat. She would have me open up the card table and ____ a chair out onto the side porch(門廊).There was a nice ____ into the flower gardens,and it was cool ___ on the hottest days.
She would bring a red and white tablecloth and ____ the table as carefully as she did for any company. She would ___ their coffee and pile their plate with food and dessert. Usually she sent a ____ lunch with them when they were ready to go. Sometimes she would take the ____to those who asked about work.
She listened to those who wanted to ____.She never asked what led them to be in this ____.It did not matter. She saw only the ____.Some thought she should not extend this politeness. She would say,“In the depression when my father was ____ around for any work to feed us, thoughtful people fed him. I am just repaying their ____. I cannot offer them money, but I can see they do not leave ____ and discouraged.”
My mom was quite a lady.
1.A. help B.suffer C.ignore D.a(chǎn)dmire
2.A. within B.between C.except D.beyond
3.A. unwillingly B.unexpectedly C.hopelessly D.frequently
4.A. family B.neighborhood C.church D.school
5.A. turned away B.dressed up C.figured out D.looked after
6.A. tracks B.a(chǎn)nswers C.knocks D.problems
7.A.whispering B.smiling C.shouting D.wondering
8.A. clear B.make C.give D.carry
9.A. show B.view C.space D.path
10.A. even B.rather C.just D.till
11.A. set B.lift C.wipe D.measure
12.A. share B.change C.pour D.heat
13.A. packed B.healthy C.wonderful D.delicious
14.A. invitation B.furniture C.money D.newspaper
15.A. sleep B.talk C.eat D.stay
16.A. country B.situation C.location D.respect
17.A. appearance B.experience C.need D.value
18.A. hunting B.wandering C.turning D.showing
19.A.money B.debt C.food D.kindness
20.A. worried B.frightened C.hopeless D.Hungry
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