To whom it may concern,

This letter describes the worst travel experience I have ever had. The problems we had were the result of poor management and thoughtless employees. Your airline should be ashamed of treating its customers so poorly.

On January 5, we arrived in Denver from Houston and checked in for our next flight. It wasn’t long before the agent announced that our flight would be delayed because of a mechanical problem. The equipment was in Aspen, and they expected it to be repaired soon.

Soon shortly turned to much later, and during the delay, weather temporarily closed the Aspen airport. The weather cleared in Aspen and the plane took off very late for Denver. While it was in the air, the agent announced that the plane would be used for the next flight and that our flight was being

cancelled.

This cancellation struck me as being unfair. There was a mad scramble(爭先恐后) as the 50 or so passengers scheduled for our flight fought for seats on later flights. When the dust settled, we were wait-listed on the 9:00 flight the next morning. We had to spend the night in the airport.

Coming home was no better. Because of a mechanical problem, it looked like we would miss our connection in Denver. The agent assured us they would hold the Newark flight for us. Needless to say, the flight to Houston taxied out as we pulled into the gate. Arrangements were made for us to take the next flight, so we sat in the airport for 5 hours. When we finally arrived in Houston, our skis were missing. As of this writing, the skis have not been found.

Nothing you can do will make us feel better about our flights. If you are a responsible business, however, you will do what you can to see that passengers in the future are treated better.

With great displeasure,

                                                    Phyllis Dooley

64. When Phyllis wrote her letter, she felt ______.

A. tired                  B. fooled           C. annoyed          D. ashamed

65. What was Phyllis’ destination when she left home on January 5?

A. Denver.             B. Houston.         C. Aspen.            D. Not mentioned.

66. What happened to Phyllis on her day coming home?

A. She took a taxi to Houston airport.       B. Her flight to Houston was cancelled.

C. Her flight was delayed for five hours.          D. She missed her connection in Denver.   

Service Foods makes it easier for cooks to reduce mealtime complaints. Service Foods is so confident that they can reduce complaints, in fact, that the company is offering a series of mealtime complaint-reduction tips.

According to a representative of Service Foods, complaints can occur when busy cooks serve substandard, low quality meats. As products sit in packaging in the meat case at the store, the meat can age out too much. The natural flavor disappears, and it can be replaced with an undesirable strange flavor. According to Service Foods, complaints from children are common when you serve substandard meats. Kids may not have the words to describe why they don’t like the meats, but they’re certainly willing to express their displeasure. By serving meats from Service Foods,

complaints can be reduced. Service Foods meats are all natural and organic, meaning the meats have no chemicals or water or colorings that could change the taste. And the meats are flash-frozen right after cutting, so they won’t taste strange to your children.

If you’re facing different types of complaints, Service Foods may still be able to help you. Some families have mealtime boredom. The same meals, served in the same way, week after week, can be incredibly boring and hard to look forward to. When it comes to these complaints, Service Foods has the answer right on the web. Just go to http://www.servicefoods.com and you’ll find a long list of recipes to try. Some of these recipes are made in demonstration format, so you can watch the video and get step-by-step instructions on how to prepare the meals. By following these recipes from Service Foods, complaints relating to boredom can certainly be reduced.

While Service Foods knows complaints at mealtime can never be totally eradicated, as picky kids will always be picky kids with concerns, the company is doing everything possible to deal with the problem and get cooks the help they need.

60. Service Foods can solve mealtime boredom by ___________.

A. serving flash-frozen meat     B. expressing children’s complaints        

C. instructing different ways of cooking       D. supplying natural food without chemicals    

61. The underlined word “eradicated” in the last paragraph can be replaced with __________.

A. covered          B. removed           C. reduced       D. accepted

62. From the passage we can learn that Service Foods can do the following EXCEPT ___________.

A. cook food for picky kids           B. teach how to prepare meals

C. provide natural and organic meat          D. help reduce complaints about foods

63. What will the readers probably do after reading the passage?

A. Pay for Service Foods service.          B. Buy organic meat from now on.

C. Write recipes for Service Foods            D. Answer complaints on the web.

A motivational strategy that parents can employ with their kids, is to frame tasks and responsibilities in the context of what the end benefit is for them. I call this strategy WIIFM

(“What’s in it for me?”).

When a teen can combine an understanding of WIIFM with a sense of passion about achieving a goal, barriers will start to fall away. At our teen summer camps, we arrange an event near the end of the 10-day session that helps campers identify an important life goal and mentally break through their biggest barrier to achieving the goal.

We pass around 12-by-12-inch pine boards. We tell campers that this activity is not about breaking a piece of wood. It’s about how you can get what you want in your life. It’s about breaking barriers to grab on to your goals.

They have the power to break through any barrier. It has nothing to do with body size or physical condition. The skinniest, smallest teens will break through the board almost as easily as the

big ones.

We talk to the campers about the reasons they might have had for not reaching their goals in the past. Maybe they got lazy and decided it wasn’t worth the effort. Maybe they failed and let their fear of failure hold them back. But this exercise is about putting the past where it belongs. Today is about making new choices.

By this point in the program, we ask them to think of the goal they’ve set for themselves and write their goals on the boards. Then they write the possible obstacles which may hold them back on the opposite sides. An inch of pine now stands between them and their dreams.

The facilitators and their teammates gather around. The support is strong. One by one, they break through the barriers and grab their goals! All around us teens are laughing, crying, hugging, and holding up the broken pieces of their boards. The confidence shown on their faces is beautiful.

While arranging such an activity in one’s home is almost unrealistic for parents, the value of helping a teen break through a personal barrier simply by being there as moral support can not be overestimated. More help for parents in the form of videos and articles is available at our website, in our blogs and in a monthly e-newsletter.

56. The 12-by-12-inch pine boards are used as _________________.

A. materials to test one’s muscles B. signs of goals in one’s life

C. assessments to show one’s progress D. symbols of barriers in one’s life

57. We can learn from the passage that through the event the campers _________.

A. become hard-working　 B. get moral support C. gain confidence D. set right goals

58. Which is the best title for the passage?

A. The Power of WIIFM　　　 B. What’s in It for Me

C. The Importance of Goals　　 D. Motivational Strategies

59. The passage is intended for _____________.

A.　　 teens 　　　　　　　　　　　　　 B. parents 　　　　　　　　　 C. campers 　　　　　　　　 D. tutors

閱讀下面短文，掌握其大意，從每題所給的A、B、C、D四個選項(xiàng)中，選出最佳選項(xiàng)，并在答題卡上將該項(xiàng)涂黑。

Dash of Hope

“Dash” is a symbol which represents every day we’ve spent alive on earth. Therefore, how you spend your “dash” is important.

Recently I 　36 about a little girl named Hope. After learning more about her life, I couldn’t help but feel it was not by 　37 , nor happenstance, that she had been named “Hope”. The strong feeling of sympathy and generosity 　38 in her young heart made a lasting impression on me and countless others. 　39 I never had the opportunity to meet her, I wish I had. It seems as though she was wise beyond her tender years and very, very special.

Hope was a twelve-year-old girl who was 　40 a “wish” in early December 2010 by the “Make-A-Wish” Foundation after being 　41 that she had a rare type of bone cancer. However, when she found out that more than 150 　42 in her area were waiting for their wishes to be granted (實(shí)現(xiàn)), she unselfishly used her wish to 　43 that those children have their wishes granted. She also asked that it be done 　44 January 16, 2011. Unfortunately, however, the organization informed her that her 　45 request could not be granted as the funds (資金) were simply 　46 . They calculated that they would need to raise more than one 　47 dollars in thirty days in order to grant her wish. 　48 , but not discouraged, she turned her disappointment into an enthusiasm that inspired caring 　49 to take up helping grant the wishes of the other children, and eventually 　50 as well. Newspaper columnists and reporters for radio and TV stations 　51 the story of this caring young girl who had 　52 the hearts of so many and as word spread, the community was challenged. Committees were formed and schools, corporations

and various organizations assisted in 　53 money to help make Hope’s dream come true.

Her efforts were not in vain as they continue to help others, not only 　54 , but spiritually and emotionally as well. At the gathering to celebrate her life, “A Celebration of Hope” on January 16, 2011, the 　55 was made that they had indeed received donations totaling more than one million dollars. Her wish had been granted!

36. A. heard　　　　　 　B. thought　　　　　　　　　 C. cared　　　　　　　 　 D. talked

37. A. coincidence　　　　 B. independence　　　　　 C. convenience　　　　　　 D. intelligence

38. A. lost　　　 　　　 B. carried　　　　　　　　　　　　　 C. expected　　　　　　　　 D. housed

39. A. Until　　　　　　　　　 B. Unless 　　　　　　 　　C. Though　　　　　　　　　 D. If

40. A. expressed　　　　　 B. offered　　　　　　 　 C. made　　　　　　　　　　　 D. sent

41. A. recognized　　　　 B. informed　　　　　　　　 C. reminded　　　　　　　　 D. understood

42. A. children　　　　　　　　　　 B. citizens　　　　　　　　　　 C. villagers　　　　　　　　　 D. relatives

43. A. suggest　　　 　 B. ask　　　　　　　　　 　 C. arrange　　　　　　 　 D. order

44. A. for　　　　　　 　　　 B. to　　　　　　　　　　　　　 　 C. on 　　　　　　　　　　　　 D. by

45. A. final　　 　　　　　　 B. formal　　　　　　　　　　 C. simple　　　　　　　　　　 D. noble

46. A. unbearable　　　　　 B. unbelievable　　　　　　 C. unavailable　　　　 　 D. uncomfortable

47. A. thousand　　 　 B. hundred　　　　　　 　 C. million　　　 　 D. billion

48. A. Disappointed　　　　　　 B. Surprised　　　　　　　　 C. Worried D. Embarrassed

49. A. committees　　　　 B. individuals 　　　 C. corporations　　　　　　 D. organizations

50. A. theirs　 　　　 B. ours　　　　　　　　　　　　 C. hers　　　　　　　　　　　　 D. yours

51. A. wrote　　　　 　 B. read　　　　　　　　 　 C. broadcast　　　　　　　　 D. shared

52. A. touched　　　　　　 　 B. examined 　　　　 　　C. won　　　　　 　　　 D. opened

53. A. finding　　　　　　　 B. spending　　　　　　　　　 C. raising　　　　　　　 　 D. borrowing

54. A. perfectly　　　　　　 B. physically　　　　　　　　 C. healthily　　　　　 　 D. thankfully

55. A. proposal　　　 　 B. decision　　　　　　　　　 C. conclusion　　　　　　　 D. announcement

 If people ________virtual reality holidays, we _______ on an around-the-world tour.

 A. invent; go    B. invented; had gone  C. invent; have gone      D. invented; would go

 University of Cambridge, _______ in 1209, is home to a great number of outstanding figures.

A. found                  B. founding              C. founded                     D. to be founded

Advertising can influence consumers’ moods, ________, in turn, can influence consumers’reactions to products.

A. that 　　　　　　　　　 B. which 　　　　　　　　　 C. where 　　　　　　　　　 D. when 　　　　　

—What is an ideal team leader like?

— He _______ be responsible, determined and creative.

A. can　 　　　　　　　　 B. may　 　　　　　　　　　 C. would　 　　　 　 D. should

 When it comes to job interview, you really don’t know _______ you performed until you get the good-news call.

A. how                    B. why                         C. where                 D. when

— Excuse me, what can I do for you?

— Yes. I’d like to place _______ advertisement for _______ used car in your paper.

A. the; a　　 　　　　 B. an; /　 　　　 　　C. an; a　　　　　　 D. /; the