A child who has once been pleased with a tale likes, as a rule, to have it retold in almost the same words, but this should not lead parents to treat printed fairy stories as formal texts. It is always much better to tell a story than read it out of a book, and, if a parent can produce what, in the actual situation of the time and the child, is an improvement on the printed text, so much the better.
A charge made against fairy tales is that they harm the child by frightening him or making him sad thinking. To prove the latter, one would have to show in a controlled experiment that children who have read fairy stories were more often sorry for cruelty than those who had not. As to fears, there are, I think, some cases of children being dangerously terrified by some fairy story. Often, however, this arises from the child having heard the story once. Familiarity with the story by repetition turns the pain of fear into the pleasure of a fear faced and mastered.
There are also people who object to fairy stories on the grounds that they are not objectively true, that giants, witches, two - headed dragons, magic carpets, etc. do not exist; and that, instead of being fond of the strange side in fairy tales, the child should be taught to learn the reality by studying history. I find such people, I must say so peculiar that I do not know how to argue with them. If their case were sound, the world should be full of mad men attempting to fly from New York to Philadelphia on a stick or covering a telephone with kisses in the belief that it was their beloved girl -friend.
No fairy story ever declared to be a description of the real world and no clever child has ever believed that it was.
【小題1】The author considers that a fairy story is more effective when it is ____ .

Like any good mother, when Karen found out that another baby was on the way, she did what she could to help her 3-year-old son, Michael, prepare for a new baby. They find out that the new baby is going to be a girl, and day after day, night after night, Michael sings to his sister in Mommy's stomach.
In time, the labor pains come. But complications arise during delivery. Finally, Michael's little sister is born. But she is in serious condition. With alarm in the night, the ambulance rushes the infant to the neonatal intensive care unit at St. Mary's Hospital, Knoxville, Tennessee. The days go by. The little girl gets worse. The pediatric (兒科的) specialist tells the parents, “There is very little hope. Be prepared for the worst.”
Karen and her husband contact a local cemetery about a burial plot. They have fixed up a special room in their home for the new baby, but now they plan a funeral. Michael keeps begging his parents to let him see his sister, "I want to sing to her," he says. But kids are never allowed in Intensive Care.
Karen makes up her mind. She will take Michael whether they like it or not. If he doesn’t see his sister now, he may never see her alive.
She dresses him in an oversized suit and marches him into ICU. He looks like a walking laundry basket, but the head nurse recognizes him as a child and shouts, "Get that kid out of here now. No children are allowed. Never disturb patients here.” The mother rises up strongly and said," He is not leaving until he sings to his sister!"
Karen leads Michael to his sister's bedside. He gazes at the tiny infant losing the battle to live. And he begins to sing. In the pure hearted voice of a 3-year-old, Michael sings:" You are my sunshine, my only sunshine, you make me happy when skies are gray......" Instantly the baby girl responds. The pulse rate begins to calm down and becomes steady.
“Keep on singing, Michael." encouraged Karen with tears in her eyes. "You never know, dear, how much I love you, please don't take my sunshine away."
The next day, the very next day, the little girl is well enough to go home! Woman's Day magazine called it "the miracle of a brother's song". The medical staff just called it a miracle. Karen called it a miracle of Gods love!
Never give up on the people you love.
【小題1】What may the underlined words "the infant" refer to?

Exploit your parking space
An unused parking space or garage can make money. If you live near a city center or an airport, you could make anything up to £200 or £300 a week. Put an advertisement（廣告）for free on Letpark or Atmyhousepark.
Rent（出租）a room
Spare room? Not only will a lodger（房客）earn you an income, but also, thanks to the government-backed “rent a room” program, you won’t have to pay any tax on the first £4500 you make per year. Try advertising your room on Roomspare or Roommateeasy.
Make money during special events
Don’t want a full-time lodger? Then rent on a short-term basis. If you live in the capital, renting a room out during the Olympics or other big events could bring in money, Grashpadder can advertise your space.
Live on set
Renting your home out as a “film set” could earn you hundreds of pounds a day, depending on the film production company and how long your home is needed. A quick search on the Internet will bring up dozens of online companies that allow you to register your home for free—but you will be charged if your home gets picked.
Use your roof
You need the right kind of roof, but some energy companies pay the cost of fixing  solar equipment(around￡14,000), and let you use the energy produced for nothing. In return, they get paid for unused energy fed back into the National Grid. However, you have to sign a 25-year agreement with the supplier, which could prevent you from changing the roof.
【小題1】If you earn ￡5000 from renting a room in one year, the tax you need to pay will be based on ______.

It’s 5:00 in the morning when the alarm (鬧鐘) rings in my ears. I roll out of bed and walk blindly through the dark into the bathroom. I turn on the light and put on my glasses. The house is still as I walk downstairs while my husband and three kids sleep peacefully. Usually I go for a long run, but today I choose my favorite exercise DVD, Insanity. Sweat pours down my face and into my eyes. My heart races as I face my body to finish each movement. As I near the end of the exercise ,I feel extremely tired, but a smile is of my face. It’s a smile because the DVD is over , but a smile of success from pushing my body to its extreme limit.
Some people enjoy shopping, smoking , food, work, or even chocolate. But I need exercise to get through each day. Some shake heads when they see me run through the town. Others get hurt when I refuse to try just one bite of their grandmother’s chocolate cake. They raise their eyebrows, surprised by my “no thank you,” or by my choice to have a salad. Over the years , I have learned it’s okay to just say “no.” I shouldn’t feel sorry for refusing food that I don’t want to eat.
So what drives me to roll out of bed at 5:00 a.m.? What gives me the reason to just say no to ice cream? Commitment. A commitment to change my life with a way that reduces daily anxiety, increases self –confidence and energy, extends life and above all improves my body shape. This is the point where a smile appears on my face as I look at myself in the mirror or try on my favorite pair of jeans that now fit just right. It’s through commitment and sweat that I can make a difference within myself inside and out.
【小題1】Why is there a smile on the author’s face in the morning?

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in  order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain  goods and services through  telephone call centers and the Internet. For example , many companies now have to invest(投資)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering  (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(購物禮卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff  are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of  disappointment.
【小題1】We can learn from Paragraph 2 that       .

Winners Club
You choose to be a winner!
The Winners Club is a bank account specially designed for teenagers. It has been made to help you better manage your money. The Winners Club is a transaction account（交易賬戶）where you receive a key-card so you can get to your money 24/7 – that’s 24 hours a day, 7 days a week!
It’s a club with impressive features for teenagers:
No account keeping fees!
You’re no millionaire so we don’t expect you to pay large fees. In fact, there are no account keeping or transaction fees!
Excellent interest rates!
You want your money to grow. The Winners Club has a good rate of interest which gets even better if you make at least two deposits（儲蓄）without taking them out in a month.
Convenient
Teenagers are busy – we get that. You may never need to come to a bank at all.  With the Winners Club you can choose to use handy tellers and to bank from home using the phone and the Internet···You can have money directly deposited into your Winners Club account. This could be your pocket money or your pay from your part-time job!
Mega magazine included
Along with your regular report, you will receive a FREE magazine full of good ideas to make even more of your money. There are also fantastic offers and competitions only for Winners Club members.
The Winners Club is a great choice for teenagers. And it is so easy to join. Simply fill in an application form. You will have to get permission from your parent or guardian (so we can organize that cool key – card) but it is easy. We can’t wait to hear from you. It’s the best way to choose to be a winner!
【小題1】The Winners Club is a bank account intended for ________.

Two graduates from Cambridge University in the United Kingdom found themselves about to graduate, yet with loans to pay off. The pair decided to begin a strange, year-long project to battle their debt.
The men, Ross Harper and Ed Moyse, set up the site BuyMyFace.co.uk. last October as a way to get rid of the $80,000 they shared as student loans. The idea behind the project was to earn money by selling their faces as advertising space every day for a year. Each day, they advertise a different business on their site by painting the brand's logo or name on their faces and including a link to the company’s site. After they paint their faces and publish them on the site, Harper and Moyse go out to highly populated areas such as music festivals and theme parks to maximize their faces’ exposure.
At this time, Harper and Moyse have advertised their faces for over four months without skipping a day and they're more than halfway to their goal. Though they first started charging a minimum of about USD $1.60 per company, the prices have risen as their popularity increased. For advertising space during the remainder of April, they range between USD $250 and $750. 
Terri L. Rittenburg, associate professor of marketing at the University of Wyoming, said she had heard of people tattooing (紋身) logos on themselves before, but this idea is much better. According to her, at first the idea would be new and novel and attract attention, but she is unsure how long it would last.
At least for now, companies that have bought Harper and Moyse’s faces have written positive comments on the pair’s website. “We had a three percent increase in website traffic on the very day and for two days more afterwards,” said an alcoholic beverage company.
【小題1】Which of the following was most possibly taken from the website BuyMyFace.co.uk.?

Rowena and Billy Wrangler are model high school students. They study hard and do extremely well on achievement tests. And next year，Rowena will be attending Harvard University．Billy，her younger brother，hopes to go to Cornell．What makes Rowena and Billy different from most students is that they don't go to school．In fact，they've never been to school．Since kindergarten，they've studied at home．Like many of more than one million people who receive home schooling in the United States, they feel as if they've gotten a good education．
The home-schooling trend began in the U.S．in the 1980s with parents keeping their children out of public schools so they could provide religious education at home. Today，as the home-schooling trend continues to grow，parents are more likely to consider home schooling as an option because they believe schools don't do a very good job of teaching and are occasionally dangerous places．But can parents really do a better job?
The answer in many cases is yes．In many studies，students taught at home ranked average or above average when compared to students who went to public schools．More importantly，these students were often more self-directed and have a greater depth of knowledge．They were well prepared for academic challenges．
One such student，Robert Conrad, now a sophomore at university, claims he really learned how to study and schedule his time during his eight years of home schooling．Still, not every student is as successful as Robert．
“For every home-schooling success story，there are an equal number of failures．”states Henry Lipscomb，an educational researcher．“There are just so many disadvantages that students taught at home have to overcome.” For example，they have fewer chances to get in touch with others of their own age．Consequently，they sometimes lack the usual social skills．“No matter what，though，”states Lipscomb，“home-schooling is a growing trend．I think we'll be seeing more and more of this．”
【小題1】Compared with other students, Rowena and Billy are most different in the fact that ___________.

Selina, Michael, Tony and Sam enjoy listening to the radio. Read the following description and help them make proper choices.
57. ________ Tony, a sports lover, always cares much about sports events. He dreams to be a sports reporter after graduation.
58. ________ Michael is a university student. He likes music very much, especially rock and pop music.
59. ________ Sam is a teacher. He is one of the most popular teachers, because he always likes to tell his students what is going on world widely. So he needs to know global events of all kinds.
60. ________ Selina has three children. They are very lovely. They are interested in drama, reading and watching TV as well.

When I was about 12, I had an enemy, a girl who liked to point out my shortcomings(缺點). Week by week her list grew: I was very thin, I wasn’t a good student, I talked too much, I was too proud, and so on. I tried to hear all this as long as I could. At last, I became very angry. I ran to my father with tears in my eyes.
He listened to me quietly, and then he asked. “Are the things she says true or not? Janet, didn’t you ever wonder what you’re really like? Well, you now have that girl’s opinion. Go and make a list of everything she said and mark(標記) the points that are true. Pay no attention to the other things she said.”
I did as he told me. To my great surprise, I discovered that about half the things were true. Some of them I couldn’t change (like being very thin), but a good number I could — and suddenly I wanted to change. For the first time I go to fairly clear picture of myself.
I brought the list back to Daddy. He refused(拒絕) to take it. “That’s just for you,” he said. “You know better than anyone else the truth about yourself. But you have to learn to listen, not just close your ears in anger and feeling hurt. When something said about you is true, you’ll find it will be of help to you. Our world is full of people who think they know your duty. Don’t shut your ears. Listen to them all, but hear the truth and do what you know is the right thing to do.”
Daddy’s advice has returned to me at many important moments. In my life, I’ve never had a better piece of advice.
【小題1】What does “Week by week her list grew” mean in the first paragraph?