Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale (士氣) as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce.
You can use role-reversal (角色轉(zhuǎn)換) methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients (客戶 ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? "
Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. "I want to express thanks to the design team for working together to meet the deadline this week," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate"
And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. "
【小題1】To build a team-centered workforce, employers_________.

A．should learn to be considerate

B．should be divided into two parties

C．shouldn't go out with clients alone

D．should learn to accept public criticism

【小題2】By saying the underlined sentence "I want to express thanks ...this week". the author tries to

A．differences are not all bad

B．role reversals are necessary

C．the importance of working together

D．the importance of focusing on the positive

【小題3】The author's purpose of writing the text is most likely to ________.

A．inform

B．persuade

C．instruct

D．eutertain

Hey there,
So you’re about to spend four years of your life and tens of thousands of dollars of your patent’s money, and all you really know about college is that all of your friends are going. Do you ever stop to wonder why you’re going?
Relax. You’re making the right decision. First of all, you’ll discover what interests you by taking courses in many subjects. For example, it’s hard to decide if you want to be a painter if you’ve never painted any pictures; once you’re in a drawing-room on campus, you’ll know one way or the other. College is also a lot of fun—after you graduate, you’ll be working every weekday for 50 years or so. And remember that college graduates earn about twice the income of those who never attended college.
Finding the right college can be difficult. Fortunately, Johnson Review is here to help you every step of the way.
* Researching Schools. To us, the most important decision you’ll make is to choose the school that really fits you best—not the one that is the most competitive or has the best-equipped rooms. 
* Applying to School. On JohnsonReview.com, you’ll find hundreds of actual college applications(申請) and links to many more.
* Raising Your Scores. American College Test is one of the most difficult parts of the admissions(錄取) course. It’s not the most important, though, and not everyone needs to prepare for the best. But, if you think you can do better, find the right course for better scores. 
* Paying for School. Most families need financial aid for the high cost of college. The problem is that financial aid seems difficult to get and many families get caught up in the price of college rather than learning the ways to get financial aid. If you really do your research, you’ll learn that you can afford to attend any college, no matter the cost.
For more information, call 600-3681 or visit JohnsonReview.com. Wherever you go, have a nice trip!
Johnson Smith
Founder and CEO
Johnson Review
【小題1】 How many reasons for going to college does the author mention in the text?

A．2

B．3

C．4

D．5

【小題2】 The author thinks you should choose the college that is _____.

A．well-equipped	B．competitive
C．suitable	D．famous

【小題3】 What does the author advise you to do to pay the high cost of college?

A．To ask the family for help.

B．To make a study of financial courses.

C．To do research on the price of college.

D．To get to know how to ask for financial aid.

【小題4】 Which of the following will the author agree?

A．Johnson Review can help you find the right college easier.

B．The most important part for college admission is the College Test.

C．It is not worth going to college nowadays in America.

D．If you want to find a place to spend your holiday, visit JohnsonReview.com.

I was an extremely verbal child, and growing up with my dad was an experiment in linguistics(語言學(xué)). My father was a man of few words. Whenever I wanted his permission for a certain activity, I planned a speech that included who would be there, where it would take place, how long it would last, and why it was an incredibly wonderful opportunity for me. He would listen and then say either “Yes” or “No.” There were never any qualifiers; not “Yes, but be home by dinner” or “No, unless you can convince me otherwise.” It was yes or no, plain and simple.
My father’s phone messages were also lessons in patience and long-suffering to a teenage girl. I was quite active in high school. Not only did I enjoy being involved in many areas, but I came into contact with many a great teenage guy. I can recall one busy day when I had met two great guys and had given each of them my phone number. The first words out of my mouth when I walked through the front door were, “Dad! Did anyone call?” His answer, of course, was simply “Yes”.I required for a more accurate description of the caller. His answer: “A boy.” Since I had met two guys that day, this did not help me. I ran to my room in tears.
Knowing my dad’s dislike of language in general and his fondness for briefness, it surprised me to hear that he was going to teach the eleven-year-old boys’ Sunday school class. He did so for not one, but many years. I always wondered if he actually said anything, or if they all just sat in their chairs and stared at each other. I was sure that if people were waiting on my father to break the ice with brilliant conversation or a springboard comment, they’d be badly disappointed. Still, September after September, my father hung his sign outside the Sunday school room: Mr. Ernst—Eleven-Year-Old Boys.
【小題1】 In order to get Dad to agree to the author’s outing, the author had to make up the following EXCEPT _____.

A．the friends I shall meet in the activity

B．the activity is a chance for anyone

C．the place where the activity is to be held

D．the time that I shall spend in the activity

【小題2】 When the author says “My father’s phone messages were also lessons in patience and long-suffering to a teenage girl.”, it means that when she was young _____.

A．her father once gave her a lesson about patience and long-lasting pain

B．her father’s brief phone messages angered her a lot but made her patient

C．she was trained to be patient and brave because of her father’s brief phone messages

D．she suffered and had to be patient because of her father’s brief phone messages

【小題3】 What’s the meaning of the underlined phrase “break the ice” in Paragraph 3?

A．Make the ice crack.	B．Stop talking.
C．Start a talk.	D．Interrupt a talk.

【小題4】 Which of the following is TRUE according to the passage?

A．My father would answer me with “Yes, but be home by dinner” sometimes.

B．I came into contact with just a few great teenage guys because I was active in high school.

C．That my father would teach the eleven-year-old boys’ Weekday school class surprised me.

D．I always wanted to know how my father, who talked so little, taught the boys.

When Gretchen Baxter gets home from work as a New York City book editor, she checks her Blackberry at the door. “I think we are attached to these devices in a way that is not always positive,” says Baxter, who’d rather focus at home on her husband and 12-year-old daughter. “It’s there and it beckons(召喚). That’s human nature (but)…we kind of get crazy sometimes and we don’t know where it should stop.”
Americans are connected at unprecedented(前所未有的) levels—93% now use cell phones or wireless devices; one third of those are “smart phones” that allow users to browse the web and check e-mails, among other things. The benefits are obvious: checking messages on the road, staying in touch with friends and family, efficiently using time once spent waiting around. The downside: often, we’re effectively disconnecting from those in the same room.
That’s why, despite all the technology that makes communicating easier than ever, 2010 was the year we stopped talking to one another. From texting at dinner to posting on Facebook from work or checking e-mails while on a date, the connectivity revolution is creating a lot of divided attention, not to mention social anxiety. Many analysts say it’s time to step back and reassess (再評價).
“What we’re going to see in the future is new opportunities for people to be plugged in and connected like never before,” says Scott Campbell. “It can be a good thing, but I also see new ways the traditional social construction is getting somewhat torn apart.”
Our days are filled with beeps and pings—many of which pull us away from tasks at hand or face-to-face conversations. We may feel that the distractions(干擾) are too much, but we can’t seem to stop posting, texting or surfing. “We’re going through a period of adjustment and rebalancing, ” says Sherry Turkle and she wants to remind people that technology can be turned off. “Our human purposes are to really have connections with people,” she says. “We have to reclaim it. It’s not going to take place by itself.”
【小題1】According to Paragraph 1, Gretchen Baxter thinks _____.

A．the new technology always influences people’s life in a positive way

B．the new technology always influences people’s life in a negative way

C．the family isn’t that important compared to the new technology

D．people are too dependent on the new technology to let go

【小題2】 The underlined word “downside” in Paragraph 2 probably means _____.

A．a(chǎn)dvantage	B．weakness
C．strength	D．effect

【小題3】 Which of the following is TRUE according to the passage?

A．The wide use of mobile devices has nothing to do with the traditional social construction.

B．Mobile devices play a less important part in American life.

C．Mobile devices create a lot of divided attention and social anxiety.

D．Many analysts speak highly of the wide popularity of mobile devices.

【小題4】 What can be inferred from the last paragraph?

A．Something must be done to get connection with people in reality again.

B．Using mobile services can help people get con- nection with each other.

C．Mobile services have a strong impact on people’s life.

D．The connection with people can happen naturally.

People often talk as if shyness is a disease or mental condition that can be cured. I prefer to think of it as an emotional disability. It’s something we are born with and something we carry with us in our entire lives. There are too many people, however, who seem to be determined to find some way of doing away with their shyness. In my opinion, it’s a waste of time. I don’t mean that we should do nothing about it; quite the contrary, I think we need to separate the basic fact of our shyness from our ability to take part in a social environment.
Look at one of the most famous shy people of them all, Johnny Carson. This man is painfully shy, yet for decades he made a living talking and associating with different people every night, in front of a national audience. Carson has never done away with his shyness, but he has successfully found a way to deal with it to the extent that he could be, not just a talk show host, but a legend among talk show hosts. Look also at Sally Fields, who has recently admitted her problem with shyness. This is a woman who has appeared in many films, TV shows and interviews, yet in her early years she was so shy that she turned down a lunch invitation from Jane Fonda because she was terribly afraid of meeting her.
I guess that our shyness is there because each of us is born with some insecurity and this insecurity prevents us from reaching out to others the way people with a more open personality do. As we grow up and become adults, we allow our social skills to grow and develop. But we are still stuck in kindergarten or elementary school or wherever it was when our shyness took root in our soul.
【小題1】In the author’s view, shyness can be explained as　　　.

A．a(chǎn) not very normal mental condition

B．a(chǎn) disease that can be easily cured

C．something we pick up after birth

D．a(chǎn) kind of emotional disability

【小題2】From the passage, we know that Johnny Carson　　　.

A．has dealt with shyness very successfully

B．has done away with his shyness carefully

C．is described as a hero in some legend books

D．failed to become a good talk show host

【小題3】 The passage tells us that Sally Fields was　　　.

A．proud all the time

B．close to Jane Fonda

C．impolite when young

D．shy in her early years

【小題4】The author thinks that our shyness is there because　　　.

A．we are not open enough

B．we don’t feel secure at heart

C．we try to reach out to others all the time

D．we lack some social skills

You might notice something new in the next few years as you watch Disney programs: Starting in 2015, there won’t be any candy, sugary cereal or fast-food commercials aimed at kids.

The Walt Disney Company has become the first major media company to ban ads for junk food on its TV channels, radio stations and websites. It hopes this will stop kids from making poor food choices.
First Lady Michelle Obama called it a “game changer” that is sure to send a message to the rest of the children’s entertainment industry. “Just a few years ago, if you had told me or any other mom or dad in America that our kids wouldn’t see a single ad for junk food while they watched their favorite cartoons on a major TV network, we wouldn’t have believed you, ”said the First Lady, who heads a campaign to help stop child obesity.
The ban would apply to Disney-owned ABC stations as well as Radio Disney and Disney-owned websites aimed at families with young children. In addition, Disney plans to make changes to its kids’ menus at theme parks and resorts(度假勝地). Fast-food options will be replaced with healthier choices, such as smoothies(果汁), apples, vegetables and yogurt.
In addition to candy bars and fast-food meals, other foods that don’t meet Disney’s nutritional standards will be banned from the company’s kid-targeted media. Any cereal with 10 grams or more of sugar per serving will be off the air. There will be no ads for full meals of more than 600 calories. Juices with high levels of sugar and foods with too much salt will also be pulled.
Leslie Goodman, Disney’s senior vice-president of Corporate Citizenship, said a company that wants to advertise will need to show that it offers a range of healthy options.
Disney isn’t the only one pushing away unhealthy foods. Last week, New York City Mayor Michael Bloomberg suggested a ban on drinks over 16 ounces sold in movie theaters, restaurants and convenience stores in the Big Apple. He says large, sugary drinks are partly to blame for obesity.
【小題1】 What will the Walt Disney Company do from 2015?

A．Produce more and better cartoons for young kids.

B．Stop broadcasting advertisements for junk food on TV.

C．Help kids develop healthy lifestyle in the program.

D．Provide healthier food for kids while they are watching programs.

【小題2】 What Michelle Obama said suggests that while watching cartoons　　　.

A．kids didn’t believe what the commercials said

B．kids don’t enjoy eating candy, sugary cereal or junk food

C．kids would see a lot of fast-food commercials on TV

D．kids find pleasure in watching fast-food commercials

【小題3】 The underlined phrase “be off the air” in Paragraph 5 probably means“　　　”.

A．not be broadcast	B．be in need
C．become popular	D．be praised

【小題4】 According to Michael Bloomberg, to fight child obesity, kids should　　　.

A．watch fewer cartoons

B．drink less sugary drinks

C．not go to movie theaters

D．take more physical exercise

The Cambodian government says more than 378 people died and hundreds more were injured in a stampede(踩踏)during the celebrations of the annual Water Festival late Monday in Phnom Penh.

Less than 24 hours after the tragedy(悲劇), Cambodia’s most serious loss of life in decades(十年), the government founded an organization to investigate(調(diào)查)how so many died on what was meant to be one of the nation’s most joyous occasions.
Most of the victims(犧牲品)were young people in their teens and twenties. They were some of the estimated(估計(jì))two million who had flooded to Phnom Penh for the Water Festival, which marks the end of the rainy season.
Most suffocated on the bridge, which thousands of people were using to leave Diamond Island, an entertainment(娛樂)area in the middle of the river. Others drowned(溺水)after jumping from the bridge into the water.
Buot Panha, 19, said shortly after 9: 30 on Monday evening he ended up trapped(圍困)with his friends in the middle of the bridge, fighting to breathe while terrified people struggled all around him.
Being tall saved his life, since he could stretch(伸出)his neck to take in oxygen(氧氣). Shorter people were unable to do that, he says, which may be why two-thirds of the victims were women.
He tried to help a woman who was trapped with two children near him. She was screaming for people to help. Being tall, Buot Panha grabbed(抓住)one child and pushed him above the crowd to help him breathe.
But then some of the young men were told to jump off the bridge into the river to make room. So he handed back the child, squirmed his way to the edge, and jumped.
Some like Buot Panha were fortunate, jumping into the river below and swimming for the shore. But many simply could not move, and died where they lay.
Buot Panha says his first Water Festival will be his last. He vows(發(fā)誓)never to come back.
【小題1】The passage is mainly about　　　.

A．Water Festival celebrations

B．a(chǎn) stampede in Cambodia

C．a(chǎn) teenager, Buot Panha

D．a(chǎn) woman and her children

【小題2】What is the main idea of Paragraph 2?

A．It is the biggest tragedy in decades in Cambodia.

B．It is the most serious loss of life in decades in Cambodia.

C．The government ordered an investigation.

D．Water Festival is Cambodia’s most joyous occasion.

【小題3】The underlined word “suffocated” (in Paragraph 4)probably means　　　.

A．breathed in

B．felt uncomfortable

C．died from too little oxygen

D．left in a hurry

【小題4】Which of the following is TRUE about Buot Panha according to the passage?

A．His being tall saved him in the river.

B．He struggled through the crowd to save one child.

C．It was his first time to attend the Water Festival alone.

D．He will never come back to Phnom Penh for the Water Festival.

Most tourist destinations around China are witnessing travel peaks during the eight-day Mid-Autumn Festival and National Day holidays that run through Sunday. In Beijing, the Palace Museum, or the Forbidden City, attracted 182, 000 tourists on Tuesday, the biggest number on a single day, as millions of visitors arrived in the national capital. “We saw absolutely nothing but people’s heads. ”said Guo Zhijun, 42, of Henan province. “We wanted our 11-year-old son to learn something from the trip, but we only ended up very tired. ”

Earlier, from Sunday noon to midday Monday, garbage collected at Tian’ anmen Square in the heart of the city amounted to 7. 9 tons, a quarter more than that in the same period of last year.
In the eastern coastal city of Qingdao, its top five major tourist sites attracted more than 200, 000 visitors on Tuesday.
Yesterday, thousands of cars jammed two 20-kilometer mountain roads winding to and out of the Lushan Mountain scenic area in the eastern province of Jiangxi. The area, with about 3, 000 car parking spaces, was unable to contain at least 8, 000 inbound cars, said head of the Lushan Mountain public security bureau.
The Lushan Mountain tourism administration temporarily stopped selling entrance tickets to prevent the traffic from growing on Tuesday afternoon. Similar measures could be taken during the rest of the holidays, a police officer said.
Emergency measures have been taken at other scenic sites. Crowded visitors overwhelmed the capacity(承載量)of the cable cars at Huashan Mountain, in Shaanxi province, leaving tens of thousands of stuck at the peak late into Tuesday night. According to China Central Television, restless visitors demanded refunds from the tourism committee, and a lot of visitors had to give up and walk down the mountain.
Chen Li, deputy director of the Shaanxi Provincial Public Security Department, said on his micro blog that more than 300 policemen and government officials climbed up the mountain to help trapped visitors. Fearing that tourist sites might become too crowded, many people are staying at home, going shopping or making short suburban trips. A resident Mr. Wang in Nanchang, capital of Jiangxi, canceled long-distance travel plans after learning of heavy traffic on many highways during the first two days of the holidays. Instead, Mr.  Wang, his wife and son went fishing in the suburbs before having a picnic.
【小題1】 What happened in the Forbidden City that Tuesday?

A．There were far more visitors coming than expected.

B．A large number of zones were opened to the visitors.

C．Over 7. 9 tons of garbage was collected.

D．More than 200, 000 visitors gathered there.

【小題2】What does the underlined word “overwhelmed” mean in Paragraph 6?

A．Showed up.	B．Added to.
C．Reached beyond.	D．Filled in.

【小題3】 The writer wrote this article to　　　.

A．a(chǎn)dvise traveling to different places to learn something

B．warn people not to climb those mountains on holiday

C．encourage people to change the travel plans according to the traffic

D．suggest we stay at home or go shopping during those holidays

【小題4】 Which of the following might be the best title?

A．Experiences from Different Travel Plans

B．Travel Peaks in China’s Tourist Sites

C．Floods of People to the Forbidden City

D．Problems with Traveling on Holiday

There has been an outpouring of love for a 23-year-old disabled woman whose dog was killed in front of her while a groomer(美容師)tried to trim(修剪)its claws.

Calls and e-mails came from as far away as the Upper Peninsula and Arizona as well as Oakland and Macomb counties, offering Laurie Crouch, who uses a wheelchair because of multiple sclerosis(硬化癥), everything from dogs to money, such as that from Jason Daly of Roseville who said, “I would like to buy her a new dog. ”
A story about the death of Crouch’s pet, Gooch, was printed on the front page of Macomb Daily. Crouch said a groomer tied Gooch up with a collar, and then she and a man sat on the dog to trim its nails. Gooch died after one claw was trimmed.
Crouch yelled at the groomer to stop when she saw Gooch was struggling to breathe, but she said she was ignored. “If I could have walked, I would have put my hands on her and pulled her off my dog and physically stopped her, but I can’t do that. ”Gooch was not a trained service animal, but naturally helped Crouch by picking up things for her.
“This case is absolute animal abuse(虐待), ”Larry Obrecht, division manager of the Oakland County Animal Shelter in Auburn Hills said.
People who read the story contacted Oakland Press to offer help. A message, from Rebecca Amett of Giggles N Wiggles Puppy Rescue in Roseville, said, “We have puppies to donate and want to help the young woman who lost her service dog. ”
“When Gooch was with me I was happy, ”Crouch said, “I think I can be happy again but no animal can replace Gooch. There’s never going to be another Gooch out there but I think I will find a dog that can bring me joy again. ”
【小題1】People called and emailed to　　　　.

A．give their angry voice to the groomer

B．offer help and care to Laurie Crouch

C．tell Crouch how to punish the groomer

D．offer a cure for Crouch’s disease

【小題2】 Gooch died mainly because　　　　.

A．the groomer was careless

B．the groomer didn’t know how to trim the dog’s nails

C．the groomer sat on the dog with another man

D．the dog was wearing a collar

【小題3】What do we know about Crouch’s dog?

A．It was a specially trained service dog.

B．It was trained to do many things for people.

C．It was Crouch’s only friend.

D．It could offer some help to Crouch.

【小題4】What does the passage mainly tell us?

A．A disabled woman’s service dog.

B．A cruel groomer killed a disabled woman’s dog.

C．People’s love for a disabled woman who lost her dog.

D．A disabled woman loves to have the dog as company.

A school master of Thurso in Caithness, William Munro, wrote in a report in THE TIMES on September 8, 1809 that twelve years earlier he had been walking along Sandside Bay shore when he saw what he first thought was a naked woman, sitting on a rock and combing her light brown hair. The face was fatty round, with reddish cheeks and blue eyes. If the rock where the woman sat had not been so dangerous for swimmers, Munro would have thought it was human. After a few minutes it dropped into the sea and swam away. Others had seen it too.

The island of Benbecula in the outer Hebrides, about 1830, women cutting seaweed reported they had met a creature of female form playing happily off the shore. A few days later her dead body was found two miles from where she had first been seen. The description of the creature was recorded thus, “the upper part of the creature was about the size of a well-fed child of three or four years of age, with an extraordinarily developed breast. The hair was long, dark and glossy(有光澤), while the skin was white, soft and tender. The lower part of the body was like a salmon(鮭魚). ”
【小題1】From the description given by the witnesses, we know that　　　　.

A．mermaids did exist

B．mermaids shaped like females

C．mermaids looked terrible

D．mermaids shaped like fish

【小題2】 This passage most probably comes from　　　　.

A．scientific books	B．tales collection
C．travel guide	D．fishing webpages

【小題3】 Which of the following is TRUE?

A．The school master and the women saw a mermaid in the same year.

B．The school master saw a mermaid swimming in the sea.

C．The women saw a mermaid swimming in the sea.

D．It was said that mermaids developed from salmons.

【小題4】 Which of the following is WRONG?

A．Not all the people believe they were mermaids.

B．People have taken photos of the creature.

C．The creature in the second case looked like a woman with a fish’s tail.

D．Both of these two tales may not be true.