I met Ryan, a young man with cerebral palsy (腦癱), in my biology class. My simple "Hello!" and his cheerful reply were the   36  to our friendship from the first day of school. There was a time when Ryan was not able to come to school. He was in a great deal of   37    after having a surgery on his legs, but he   38  his sufferings from everyone.

In our junior year, we found that we didn't   39  a single class. This was not a problem, though. We just talked a little more in the hallway   40  passing periods. That year seemed to fly by. One day, Ryan asked me to hold the torch (火炬) runner's flag that would   41  the spot where Ryan would   42  his Olympic torch run. He gently explained that he would be honored   43  I would accept this position for him. The Olympic committee sent a letter saying that the person that holds the flag for him must be someone   44  to him. He said I was the only true friend he had   45  made that talked to HIM and not to his wheel chair. How could I   46  such a request?

On the morning of June 5th, as I walked down the sidewalk, my heart   47  and my mind became a factory of questions. I kept wondering how everything was going to happen and how Ryan would   48  the huge crowd of thousands of people.

After the van arrived, the other runners got out and lined up outside the van, chanting his name, "Ryan! Ryan!" Then all of the people   49  in, “Ryan! Ryan!” The lift then lowered Ryan to the ground. There he was, in all his   50 .

It all became slow motion at the sight of the arriving torch. The runner lit Ryan's torch and then Ryan began his   51 . As he took off down the street, the chanting became louder and louder. The   52  filled the air and even I felt like I was on cloud number nine. I could not have been any prouder of Ryan！ He   53  this moment in time --a historic moment--a moment that he was a part of and   54  me to be a part of, too.

Mr. Weinheimer, the next torch runner, bent over and gave Ryan a hug. That moment will last in time forever. It symbolized the whole   55  of the flame: love, excitement, enthusiasm, brotherhood, and life of any man. The flame united us all and showed that love is really what makes this small world go around after all.

1.                A．solutions        B．keys           C．routes    D．responses

2.                A．danger         B．fear            C．pain D．puzzle

3.                A．hid            B．prevented       C．released D．relieved

4.                A．change         B．miss            C．a(chǎn)ttend    D．share

5.                A．except         B．for             C．during    D．before

6.                A．mark           B．test            C．number   D．decorate

7.                A．cover          B．begin           C．continue D．lead

8.                A．while          B．a(chǎn)lthough        C．if    D．unless

9.                A．polite          B．kind            C．grateful   D．important

10.               A．ever           B．never          C．a(chǎn)lso D．even

11.               A．a(chǎn)dmit          B．refuse          C．make D．repeat

12.               A．a(chǎn)ched          B．raced          C．stopped   D．sank

13.               A．explain to       B．differ from      C．respond to D．call on

14.               A．joined          B．stepped        C．poured    D．broke

15.               A．potential        B．preference      C．glory D．surprise

16.               A．training         B．journey         C．life   D．struggle

17.               A．a(chǎn)nxiety         B．satisfaction      C．harmony   D．excitement

18.               A．deserved       B．recalled        C．treasured D．chose

19.               A．promised       B．encouraged     C．a(chǎn)llowed   D．followed

20.               A．mystery        B．power          C．information D．meaning

Society is a web of relationships, requiring all parties(群體) to work together to create something good. What makes society work best are effective(有效的) relationships that are based on mutual(相互的) understanding. If you understand what people want and why they want it, you can usually find a way to make progress together.                   

High-quality relationships make people happy. Some people living in the poorest communities have almost nothing but turn out to be the happiest because they share a life, together. If effective relationships are working, happiness is always possible.

    Here are some simple tips for building effective relationships.

    Listen to and try to understand others' positions and feelings. Listening in itself can lead to understanding, and if you understand someone else fully, then you know how to work better with him or her.

    Openly express your needs and feeling. Sometimes we expect people particularly those close to us at home or work to understand what we want and to give us what we need intuitively (憑直 覺地). However, people are so complicated and so different that even when they have lived together for 60 years, they can still surprise each other. So we need to say what we need and to express how we feel.

    In order to make our relationships more effective, we should treat ourselves and other people with respect. Respect is one of the most important elements of any good relationship.

    Finally, learn to face differences correctly. Learning this takes time and can be uncomfortable. However, if we can try to remove differences in an effective way, we are more likely to build exciting and satisfying relationships with others.

    By doing these things you may discover that the happiness you long for is much closer than you thought.

Title:  1.             

Even when you’re extremely busy, you aren’t using your time with 100% efficiency. There are gaps in everyone’s schedule where they aren’t doing anything important. Even if your schedule has no gaps, there is probably lots of time where you aren’t working as fast or as effectively as you possibly could.

Why aren’t you completely efficient? It’s because time isn’t the limiting factor. If it were the limiting factor, people could work non-stop without breaks or any unproductive distractions(消遣). Instead, people, even those who are highly productive, need to take breaks, occasionally procrastinate(拖延) and slow down on tasks throughout the day.

The real and most important limiting factor for productivity is your energy levels to pay attention. Energy levels limit your productivity because when you’re tired, you can have ample time and still not get everything done. Your attention ability is also limited, because even if there are a million things that need to be done, you can only focus on one or two at a time.

You might not be able to insert another 4-5 hours into your schedule without making some sacrifices. But even extremely busy people can add an hour or two into their schedule without cancelling anything. The reason it’s hard to “find time” isn’t a lack of time. It’s because you don’t have enough energy left to focus on something else that needs to fit into your day.

I first suspected time wasn’t the real problem during an extremely busy period in my life over a year ago. I was insanely （發(fā)瘋地）busy, but at that time I still exercised regularly. I had daily to-do lists with over twenty items, and I still found time to exercise. However, after a few weeks off, due to illness, I stopped exercising. I was not busy by any standards, in fact, my schedule was incredibly light. Despite this free time, I found it hard to find time to exercise. It seemed to get pushed later and later into my schedule until it was gone. How can I explain this odd experience? I believe you have known it.

1.If someone can’t work with 100% efficiency, the most important limiting factor is ________.

A．a(chǎn) schedule without gaps                           B．breaks and distractions

C．the limited time                              D．the limited energy

2.According to paragraph 4, everyone, including the extremely busy people, can ___________.

A．work without any rest                        B．focus on many things at a time

C．find some more time in a day            D．do some exercise regularly

3.After a few weeks off, what was the change of the writer’s life?

A．He had a longer daily to-do lists with over twenty items.

B．He stopped doing exercise because of the lack of energy.

C．He found it hard to find time to exercise because he was busier.

D．He pushed most of the things later and later in his schedule.

4.The writer gives the example of himself in the last paragraph in order to ___________.

A．prove what the real limiting factor is

B．show us how busily he needs to work

C．explain how important a healthy body is

D．tell us what an odd experience he has

5.What is the best title of the passage?

A．Are You Really Lack of Time?          B．How Can You Work Efficiently?

C．What Makes Your Energy Limited?       D．When Should You Do Exercise?

閱讀下面短文，根據(jù)所讀內(nèi)容在表格中的空白處填入恰當?shù)膯卧~。

注意：每個空格只填一個單詞。

Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．

First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．

Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．

Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．

In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．

In a word, always remember that if the customers remain happy, you'll be in business．

Two magazines recently listed the best cities to live in. Here are two of the cities listed as “the world’s best.”
SAN JOSE, COSTA RICA  The city has comfortable weather all year round (15°C to 26°C ). Housing is not very expensive in San Jose. Also, many of the city’s older neighborhoods are very beautiful and have small hotels and cafés(咖啡館). Beautiful mountains are around the city. You can visit them easily from San Jose. So lots of people go sightseeing there every year. But air pollution is a problem in the city center.
HONG KONG, CHINA This lively city—once a small fishing village—is today an international business center. It is an interesting mix of East and West, old and new. Modern tall buildings are next to small temples (廟宇). Popular nightclubs are close to traditional teahouses. Busy people fill the streets at all hours of the day. But outside the city, there are parks for walking or relaxing. Hong Kong is famous for its wonderful native dishes. There’s also food from Europe, North America, and other parts of Asia. However, this small city has a large population. Nearly seven million people live in Hong Kong! That’s why housing is often very expensive. Traffic and air pollution are also a problem.
56. Which of the following is not mentioned about San Jose?
A. The weather.                B. The mountains.        C. The air.        D. The traffic.
57. What makes Hong Kong the world’s best according to this passage?
A. The lively city and the wonderful dishes. B. The beautiful mountains and the lively city.
C. The expensive housing and the food.          D. The city and the people.
58. The writer thinks housing in Hong Kong is expensive because     .
A. it was a small fishing village            B. it is a mix of East and West
C. it is famous for its wonderful food      D. there are too many people in the city
59. What do the two cities have in common?
A. They both have beautiful mountains.    B. They both have a large population.
C. Air pollution is a problem in both.       D. They are both crowded.
60. From the passage, we can know that     .
A. San Jose and Hong Kong are the only two cities of the world’s best
B. San Jose has more natural sights than Hong Kong does
C. the weather in both cities is fine
D. Hong Kong is the more popular city of the two