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         DELAYED BAGGAGE REPORT

  PRINTED AT ALBANY N.Y. AIRPORT ON JULY 10 2012 11:15 A.M.

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Dear Valued Customer,

We regret that your baggage was not available to claim after your recent flight. Everything possible will be done to locate your property and return it to you promptly.

For information regarding your delayed baggage, contact the United Airlines Baggage Resolution Center at its 24 hour, seven day a week number:

1-800-335-BAGS (2247) (US – Toll Free)

281-821-3536 (Local Houston Number)

Or visit site: http://www.united.com/for/bagtracing

As soon as you file your Delayed Baggage Report, United Airlines will begin to trace for your baggage system wide. Our Baggage Resolution staff will make every effort to call you once a day to keep you updated on our progress.

So that we can quickly access your records, please refer to the File Reference Number on this receipt when corresponding or calling.

Keep this receipt with your claim check and E-Ticket receipt until your baggage is returned to you.

In most circumstances, United Airlines will deliver your baggage when it is located. Delivery times vary depending on location.

If your baggage has not been returned to you within the initial five-day tracing period, please download a claim form at http://www.united.com/web/en-US/content/travel/baggage/delayed.aspx and return it to us with the required documentation included.

http://csmcbagapp.nam.coair.com/bmswtweb/Docs/FileCreatedPrintPC.aspx?ref_num=144…

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DELAYED BAGGAGE REPORT                      FILE REFERENCE: ALBUA25876

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Name:          JOHN JACKSON                   Contact Number: 802-247-9999

Delivery Address: 66 MOONBROOK DR

BRANDON                        Email: minminvt@yahoo.com

VERMONT USA 05745                

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Bag Tag     Description

0037387643  Soft-Side Upright suitcase

0037387657  Non-Zippered, hard side horizontal suitcase

60.   Where does the receipt most probably come from?

A. Suitcase Tracing Website.                 B. Delivery Center of United Airlines.

C. Baggage Resolution Center.                  D. Information Center of the Airport.

61.   From the receipt we can learn that John Jackson ______.

A. must have filed his Delayed Baggage Report already

B. couldn’t deal with his delayed baggage on line until July 17, 2012

C. should call 802-247-9999 for the information about his delayed baggage

D. may not know anything about his delayed baggage during the first five days

62.   Which of the following information is not provided in the receipt?

A. The description of the customer’s checked suitcases.

B. The regular routine of the delayed baggage tracing.

C. The contact phone number of Albany N.Y. Airport.

D. The customer’s delayed baggage file reference number.