Gloria is a famous hostess of a TV station．When she was 15, she happened to walk into a bookstore in her hometown and began looking at the books on the shelves．Hie man behind the counter, John Smith, asked if she'd like a job．She needed to start saving for college, so she said yes．

　　Gloria worked after school and during summer vacations, and the job helped pay for her first year of college．During college she would do many other jobs：she served coffee in the student union, was a hotel cleaner and even made maps for the Forest Service．But selling books was one of the most satisfying jobs．

　　One day a woman came into the bookstore and asked Gloria for books on cancer．The woman seemed anxious．Gloria showed her practically everything they had and found other books they could order．The woman left the store less worried, and Gloria has always remembered the pride(自豪) she felt in having helped her customer(顧客)．

　　Years later, as a television hostess, Gloria heard about a child who was born with problems with his fingers and hand．His family could not afford an operation, and the boy lived in shame, hiding his hand in his pocket all the time．

　　Gloria persuaded(說服) her boss to agree to let her do the story．After the story was broadcast, some doctors called, offering to perform the operation for free．

　　Gloria visited the boy in the hospital after the operation．The first thing he did was to hold up his repaired hand and say, "Thank you．" What a sweet sense of satisfaction Gloria felt!

　　At Smith's bookstore, Gloria always realized she was working for the customers, not the store．Today it's the same．The TV station pays her, but she feels that she should work for the people who watch the programmes, helping them understand the world better．

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　　Mr.Smith lives in the country, but He works in an office in a big city．He 　　1　　 to work by train every morning and comes 　　2　　 in the same way．

　　One morning while Mr.Smith was 3 his newspaper on the train, a man sitting behind him tapped (輕拍)him on the shoulder (肩膀)．The man said 　　4　　 to him and began to talk to him．The man said, ”Your life is interesting, 　　5　　 it? You take the same station at the same time 　　6　　 morning, and you always sit in the 　　7　　 seat and read the same news-paper．”

　　When Mr.Smith 　　8　　this, he put his newspaper down, turned back and said to the man angrily, “ 　　9　　 do you know all that about me?”

　　“Well, I 　　10　　 sit in the same seat behind you, the man answered．

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