Dear Mr. Watson,
CLAIM AL54323432–-STORM DAMAGE TO ROOF
I received a cheque for $623 dated 26 January in payment of my recent claim(索賠). However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim.
When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy.
Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise.
When I received Mr. Tan’s letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe’s charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe.
I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue.
I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future.
Yours sincerely,
Mrs. Richard
【小題1】The author writes this letter to ______.

A．inform the manager of a payment
B．complain about a mishandled case
C．demand an apology from Mr. Watson
D．require the manager to fire Mr. Tan
【小題2】The underlined words “the contractor” in Para.2 refer to ______.
A．Mr. Tan B．Mrs. Richard C．Mr. Ashe D．Mr. Watson
【小題3】The author could not receive full payment because _______.
A．her policy doesn’t cover some of the items
B．the contractor overcharged her for the work
C．Mr. Watson doesn’t take the matter seriously
D．she spent too much money fixing her garage
【小題4】We can learn from the passage that Mr. Tan works in a/an _______.
A．welfare organization B．nursing house
C．local affairs office D．insurance company


【小題1】B
【小題2】C
【小題3】A
【小題4】D

解析試題分析：文章大意：Nrs. Richard 抱怨Mr.Tan,因?yàn)樗谔幚肀ｋU(xiǎn)索賠時(shí)出現(xiàn)不當(dāng)。
【小題1】B 主旨大意題。 根據(jù)最后一段“I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future. ”可知作者覺(jué)得很失望，作者信任的人沒(méi)有適當(dāng)?shù)慕鉀Q問(wèn)題。故B正確。
【小題2】C 詞意猜測(cè)題。根據(jù)第三段“Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman.”可知；表明與作者定價(jià)的Mr.Ashe，那么訂立合同的也是Mr.Ashe。故C正確。
【小題3】A 細(xì)節(jié)理解題。根據(jù)第三段“He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear.”可知A正確。
【小題4】D 推理判斷題。根據(jù)第一段“I received a cheque for $623 dated 26 January in payment of my recent claim(索賠).”可知表示索賠，所以判斷這篇文章跟保險(xiǎn)索賠有關(guān)。故D正確。
考點(diǎn)：考查對(duì)記敘文的理解。

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