【題目】假如你是李華，剛收到兩周前在某外國網(wǎng)絡(luò)書店訂購的英文原版書Harry Potter and the Deathly Hallows，發(fā)現(xiàn)質(zhì)量有些問題。請(qǐng)給客服經(jīng)理用英語寫一封電子投訴郵件，說明情況和自己的要求。

要點(diǎn)如下：

1. 商品名稱、訂購時(shí)間及價(jià)格；

2. 發(fā)現(xiàn)的問題（印刷錯(cuò)誤、缺頁等）；

3.要求退款或換貨，建議改進(jìn)產(chǎn)品和服務(wù)質(zhì)量。

注意：1.詞數(shù)100左右；2. 書信的開頭結(jié)尾已經(jīng)給出，不計(jì)入總詞數(shù)。

參考詞匯：印刷錯(cuò)誤 misprint (n.)

Dear Manager,

I’m writing to complain about your product. ______________________________________________________

__________________________________________________________________________________________

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_________________________________________________________________

I’m looking forward to your reply.

Yours sincerely,

Li Hua

【答案】Dear Manager,

I’m writing to complain about your product.

Two weeks ago, I placed an order via the Internet for a copy of Harry Potter and the Deathly Hallows, which is priced at 10 pounds. This morning I received a package from your company and as I eagerly unpacked it, to my surprise I found the back cover of the book missing. Although it won’t affect my reading of the story, I do wish to have a perfect copy.

I request that you send me another copy as soon as possible. I will return the copy in my hands back to you, if you could kindly reimburse(補(bǔ)償) the postage cost. This incident shows there is room for improvement concerning your quality control. I do hope you can look into the matter and find out what caused the damage.

I’m looking forward to your reply.

Yours sincerely,

Li Hua

【解析】這是一篇提綱類作文，文章要點(diǎn)已經(jīng)給出，在寫這篇文章時(shí)要注意以下幾點(diǎn)：

1.整篇文章時(shí)態(tài)以一般現(xiàn)在時(shí)為主。

2.要點(diǎn)要齊全，但是不要進(jìn)行簡單的羅列，可以采用適當(dāng)?shù)倪B接詞，或者是表遞進(jìn)關(guān)系的副詞如 to my surprise使上下文銜接自然，行文自然流暢。

3.注意語氣，此文是說明信的英語短文，所以語氣上應(yīng)該比較誠懇，不應(yīng)該出現(xiàn)過多的強(qiáng)硬語氣的詞語。

4.此作文要分四個(gè)部分寫，每個(gè)部分要更完整，最好用簡單句與復(fù)合句結(jié)合的方法寫作如Although it won’t affect my reading of the story, I do wish to have a perfect copy.I will return the copy in my hands back to you, if you could kindly reimburse(補(bǔ)償) the postage cost.

5.多采用一些高級(jí)句型，如I request that you send me another copy as soon as possible.This incident shows there is room for improvement concerning your quality control.同時(shí)使用一些詞組如 be priced at ， received...from，return to， look into， find out ，as soon as ， looking forward to 等。

【范文亮點(diǎn)】

提綱性文章難點(diǎn)：提綱性文章難點(diǎn)：擴(kuò)充成句，因?yàn)樘峋V性文章主題內(nèi)容已經(jīng)基本列出，在將短句擴(kuò)充時(shí)，要精煉。其中要注意盡量用高級(jí)詞匯和復(fù)雜句是來表達(dá)，如強(qiáng)調(diào)句，定語從句等，就如文中Two weeks ago, I placed an order via the Internet for a copy of Harry Potter and the Deathly Hallows, which is priced at 10 pounds. 使用的是定語從句。再者就是要多使用一些高級(jí)詞匯與詞組，如 be priced at ， received...from，return to， look into， find out ，as soon as ， looking forward to等。最后就是要段落清新，層次分明。就像文中要多使用一些連接詞語使銜接自然。

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