Not too long ago, a story that happened at Walt Disney touched me greatly. A guest 46 out of our Polynesian Village resort(度假勝地) at Walt Disney was asked how she 47 her visit. She told the front-desk clerk she had had a(n) 48 vacation, but was heartbroken about 49 several rolls of Kodak color film(膠卷) she had not yet 50 . At that moment she was particularly 51 over the loss of the pictures she had shot at our Polynesian Luau, 52 this was a memory she especially treasured.
Now, please understand that we have no written service rules 53 lost photos in the park. 54 , the clerk at the front desk 55 Disney’s idea of caring for our 56 . She asked the woman to leave her a couple rolls of 57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 58 at her home. In it were photos of all the actors of our show, 59 signed by each performer. There were also 60 of the public procession(游行隊(duì)伍) and fireworks in the park, taken by the front-desk clerk in her own
61 after work. I happened to know this 62 because this guest wrote us a letter. She said that 63 in her life had she received such good service from any business.
Excellent 64 does not come from policy(政策性的) handbooks. It comes from people who 65 —and from a culture that encourages and shapes that attitude.
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【小題6】D
【小題7】C
【小題8】A
【小題9】B
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【小題11】B
【小題12】C
【小題13】D
【小題14】B
【小題15】B
【小題16】C
【小題17】A
【小題18】C
【小題19】D
【小題20】A
解析試題分析：本文敘述了發(fā)生在迪斯尼樂園的一幕使作者極受感動(dòng)：一名游客丟失了幾個(gè)已拍攝好但未沖印的膠卷，但一名服務(wù)員想方設(shè)法為其作了彌補(bǔ)。揭示了這樣一個(gè)主題：如何真正把顧客當(dāng)成上帝?
【小題1】考查動(dòng)詞短語及上下文的呼應(yīng)。work out算出(總數(shù))，算出總數(shù)，有預(yù)期的結(jié)果；check out付帳離開旅館; try out試驗(yàn), 考驗(yàn), 提煉；stay out不在家, 外出, 呆在戶外, 堅(jiān)持到……結(jié)束。一個(gè)游客付帳離開旅館時(shí)被詢問情況。故選B。
【小題2】考查動(dòng)詞短語及上下文的呼應(yīng)。expect one's visit期待/盼望參觀； realize one's visit認(rèn)識(shí)到參觀；pay one's visit訪問，參觀；enjoy one's visit享受參觀的樂趣，滿意。被問到她對(duì)參觀滿意(enjoy)與否。故選D。
【小題3】考查形容詞及上下文的呼應(yīng)。Disappointing失望的； wonderful好的，愉快的； uncomfortable不舒適的； important重要的。她告訴說她度過了一個(gè)愉快的(wonderful)假期，故選B。
【小題4】考查動(dòng)詞及上下文的呼應(yīng)。take拿走, 取通常表示有意行為；drop落下，下降，通常表示有意行為；lose遺失, 浪費(fèi)，表示無意行為；break破裂，打破, 違犯，通常表示有意行為。但是客人傷心她丟失了(losing)好幾卷科達(dá)彩色膠卷。故選C。
【小題5】考查動(dòng)詞及上下文的呼應(yīng)。develop顯影；沖洗，通常指膠片等的沖洗；take拿，取，拍攝；wash洗滌, 沖洗，通常指衣物等物件的清洗；load裝載, 裝填�？腿搜b(load)在相機(jī)拍攝(take)好了卻尚未沖洗(develop)的膠卷給丟失了。故選A。
【小題6】考查形容詞及上下文的呼應(yīng)。silly愚蠢的, 無聊的；nervous緊張的, 不安的；calm鎮(zhèn)靜的, 沉著的；sad憂愁的, 悲哀的。客人對(duì)在該度假勝地拍攝的照片的失去肯定感到自己很傷心，故選D。
【小題7】考查連詞及上下文的呼應(yīng)。when當(dāng)……時(shí)候； where哪里； as因?yàn)椋?nbsp; which哪一個(gè)。她在這個(gè)游覽勝地拍了許多照片，因?yàn)?as)這個(gè)客人把這次游覽她特別珍惜的記憶。故選C。
【小題8】考查動(dòng)詞及上下文的呼應(yīng)。cover包括, 包含, 適用；find發(fā)現(xiàn)，找到； make制造，進(jìn)行；keep保持，保存。很清楚公園沒有書面制定包含游客在公園里丟失照片在內(nèi)的事情提供服務(wù)的規(guī)則，故選A。
【小題9】考查副詞及上下文的呼應(yīng)。excitedly興奮地；fortunately幸運(yùn)地；therefore 因此, 所以；quietly平靜地, 靜靜地, 寂靜地�？腿撕苄疫\(yùn)(fortunately)，得到了良好的服務(wù)。故選B。
【小題10】考查動(dòng)詞及上下文的呼應(yīng)。understand懂得，了解，表示狀態(tài)意義；remind提醒, 使想起；trust 信任, 信賴；discover 發(fā)現(xiàn), 發(fā)覺。前臺(tái)服務(wù)員懂得(understand)應(yīng)該對(duì)游客關(guān)心愛護(hù)的迪尼斯服務(wù)理念。故選A。
【小題11】考查名詞及上下文的呼應(yīng)。workers工人； guests客人；managers經(jīng)理； clerks書記員。旅游地應(yīng)該關(guān)心照顧游客(guests)，故選B。
【小題12】考查形容詞及上下文的呼應(yīng)。printed印刷好的； shot拍攝好的； unused未用的；recorded記錄好的。她要游客留下一兩卷未用過的(unused)膠卷以拍攝表演的其它內(nèi)容，故選C。
【小題13】考查名詞及上下文的呼應(yīng)。film膠卷； card名片； camera照相機(jī)；packet包裹。兩周后客人在家收到了一個(gè)包裹，故選D。
【小題14】考查副詞及上下文的呼應(yīng)。frequently經(jīng)常的; personally親自； alone獨(dú)自； actually實(shí)際上, 事實(shí)上。包裹里是我們表演的演員的照片，并有每一個(gè)表演者的親筆(personally)簽名，故選B。
【小題15】考查名詞及上下文的呼應(yīng)。rules 規(guī)則； pictures照片； handbooks手冊(cè)； performances表演。同時(shí)還有公園里游行隊(duì)伍和燃放煙花爆竹的照片，故選B。
【小題16】考查名詞及上下文的呼應(yīng)。case案子； work工作； time時(shí)間；position職位。這些照片自然是那前臺(tái)服務(wù)員下班后利用自己的休息時(shí)間(time)拍攝的，故選C。
【小題17】考查名詞及上下文的呼應(yīng)。story故事，事情； place地點(diǎn)； photo照片； show表演。因?yàn)檫@個(gè)客人寫信告訴了我，我碰巧知曉了整個(gè)的事情(story)。故選A。
【小題18】考查副詞及上下文的呼應(yīng)。only僅僅； almost幾乎； never從不； nearly接近。她說在她一生中，從來沒有(never)從任何事情中得到過這樣好的服務(wù)。故選C。
【小題19】考查名詞及上下文的呼應(yīng)。advice意見； experience經(jīng)歷； quality質(zhì)量； service服務(wù)。良好的服務(wù)(service)不是來自于政策性的手冊(cè)上的規(guī)定。故選D。
【小題20】考查動(dòng)詞及上下文的呼應(yīng)。care注意，照料, 關(guān)心, 護(hù)理；explain 解釋；serve服務(wù)，招待；like喜歡，愛好；know知道，了解。良好的服務(wù)來自于那些會(huì)關(guān)心，會(huì)護(hù)理(care)的有心人，來自于對(duì)那種姿態(tài)給予鼓勵(lì)和學(xué)習(xí)的文化、素養(yǎng)，故選A。
考點(diǎn)：故事類短文。
點(diǎn)評(píng)：了解了全文的大意以后再作題�？辞迳舷挛�，找準(zhǔn)定位詞。充分利用文章的上下文和前后句，找到對(duì)選擇有提示作用的詞或句。這些詞有時(shí)可能是同義詞或反義詞。注意固定的搭配，包括動(dòng)詞與介詞的搭配、動(dòng)詞與名詞的搭配以及形容詞與名詞的搭配等，同時(shí)要根據(jù)內(nèi)容選擇正確的短語，有時(shí)用已了解的生活常識(shí)來確定答案。
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科目：高中英語 來源： 題型：完型填空
Travis laughed as he tore at the wrapping paper on his birthday present. He was so 36 ! Finally, he would have the coolest pair of name-brand basketball shoes.
All the guys on his team were wearing the name-brand shoes of a popular basketball 37 , Chuck Hart. 38_ Hart was criticized for his poor sportsmanship and infamous 39_ , he was a great player. In fact, Travis wasn’t thinking about Hart’s behavior; he had only expected to see Hart’s 40 on the side of the box. He realized that something was 41 as he tore away the last piece of paper. Not Hart’s. The new shoes were the name-brand of another player, Robert Ryann, who was 42 for his amazing work in the community.
Travis’s hands 43 ; his heart stopped. It wasn’t that the Ryann shoes weren’t nice, but what would his friends think?
They were the wrong shoes and Travis would be 44 by the other players. When he looked up into his dad’s eyes, however, Travis knew he 45 tell him. “Thanks, Dad. I was really hoping for shoes,” Travis said as he pulled the shoes out of the box.
Next morning his dad drove him to school. When they 46 in front of his destination, Travis slowly opened the car door. Just then, his dad stopped him.
“Hey, Travis, wait a minute…” his dad said 47 “Travis, I know those aren’t the shoes you had hoped for, but I saw the names of the two guys and made a(n) 48 . The guy whose name is on those shoes,” he said, pointing down at Travis’s feet, “is someone I 49 . Do you know how often Ryann has found himself in 50 ? ”
“ No,” Travis said.
“ Never. He’s never talked back to his coach or started a fight, and he’s a team player. You could have acted like a(n) 51 when you didn’t get the shoes you wanted, Travis, 52 you were polite and made the best of it. You have honor, like the guy whose name is on these shoes. I’ m hoping that someday, your 53 will be on the coolest pair of shoes I’ll ever see.”
When Travis looked down at his feet, he saw the shoes 54 . His dad had used his mind and heart to give the son a thoughtful 55 .
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科目：高中英語 來源： 題型：完型填空
Checks have largely taken the place of money as a means of 36 , for they are widely accepted everywhere. 37 this is very 38 for both buyer and seller, it should not be forgotten that checks are not real money: they are quite 39 in themselves. A shop-keeper runs a certain 40 when he accepts a check and he is quite 41 his rights if, on occasion, he 42 to do so. People do not always know this and are 43 if their good faith is called in question. A wealthy friend of mine told me he had an extremely 44 experience.
One day he decided to buy a particularly fine pearl necklace at a famous jewelry shop which keeps a large__45 of precious stones and asked if he could pay 46 check, the assistant said that this was quite 47 . But the moment my friend signed his name, he was invited into the manager’s office. The manager was very polite, but he explained that someone 48 exactly the same name had presented them with a worthless check not long ago. My friend got very angry at it and said he would buy a necklace 49 . When he got up to go, the manager told him that the police would arrive at any moment and he had better stay 50 he wanted to get into serious trouble. Sure enough the police arrived, __51 to my friend for the 52 , but explained that a person who had used the same name as his 53 for a number of recent robberies. Then the police asked my friend to 54 out a note which had been used by the thief in a number of shops. The note read, “I have a gun in my pocket, ask no questions and give all the money in the safe.” Fortunately, my friend’s handwriting was quite__55__ the thief’s. He was not only allowed to go without further delay, but to take the pearl necklace with him.
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科目：高中英語 來源： 題型：完型填空
One of my. next-door neighbor is a sweet 92-year-old Polish lady. A few days ago, I came back from a trip. As I was 16 . my clothes in my room, I heard a(n) 17 , frantic(發(fā)瘋的) knock on the door. It was 10:30 pm, and I wasn’t sure who it could be. I went downstairs and 18 the peephole, and saw that it was our sweet next-door neighbor.
I quickly 19 the door, and she seemed really distressed and kept 20 , Please help me. I need your help. The fire alarm won’t go off. Please help me.” I 21 told her that everything would be okay, and 22 her to her house to see what was going on 23 the fire alarm.
She 24 that the alarm had been going on and off inconsistently(反復(fù)無常的) for the past two hours, and that her 25 to call her daughter to come and fix it was fruitless. So I took a chair from her dining room table, 26 it, and looked at the tire alarm.
After twisting the fire alarm off, I blew into it, because sometimes 27 causes it to make strange noises. She seemed 28 but was literally shaking out of fear. I asked her 29 she was okay, and she said she was 30 , so I gave her a hug. I felt her shaking in my embrace, and held her 31 for a few minutes until she stopped shaking and sighed a breath of relief.
We then 32 and talked for ten minutes, until I felt that she was okay. and safe to sleep. She was so generous with 33 for being with her, but I thanked her for 34 me that hugs are indeed good tools! So, sometimes, a(n) 35 hug is a good and powerful way to hold someone going through a difficult period.
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科目：高中英語 來源： 題型：完型填空
Several years ago, we moved into the apartment where we live now. When my friends helped me move in, the downstairs neighbors began to 36 about the noise. I could do 37 about it. After all, noises are unavoidable(不可避免的).How can anyone move in 38 .
Still 39 ,the complaints continued on a daily basis—well after the first day. We walked “too loudly”down the stairs, we laughed too often, we opened and closed the door too many times…They had many 40 to complain.
Nobody can stand the endless complaints and quarrels. I soon learned that they had 41 the last few families who lived above them by the same way. So I had the information I needed and I tried to 42 every situation carefully.
I tried to walk in 43 to avoid any possible noises. Whenever they called 44 came to the door with a complaint, no matter how unreasonable, I simply listened. From their confused expressions, I could imagine that they had never expected to get a 45 attitude from me.
Of course, it was hard to keep calm but my sister and I 46 . I told my sister that we were going to be pleasant and 47 them to change their attitude to neighbors. I explained to her that they probably felt 48 in their lives because they are common people. 49 , they were always looking for a 50 to show their power so that nobody could look down upon them. I continued smiling and greeting them as I saw them, much to their 51 .On more than one occasion(不止一次), I ended up 52 them. They thanked me before they left.
Unexpectedly, the next time I saw them, they all smiled and 53 friendly. We had a short but pleasant 54 . Ever since then, they’ve been very pleasant neighbors, and we’ve become good 55 .
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科目：高中英語 來源： 題型：閱讀理解
I was walking down a dimly (昏暗) lit street late one evening when I heard coming from behind bushes. , I slowed down to listen and panicked when I realized that what I was hearing were the sounds of a struggle. Only yards from where I stood, a woman was being attacked.
Should I get ?
I was frightened for my own safety, and I hated for having suddenly decided to take a(n) route home that night. “What if I’m hurt too? Shouldn't I just run to the nearest phone and call the police? Although it felt like a century, my thought process had only seconds. But already the cries were growing .
I knew I had to act fast. “How could I walk away from this?” I asked myself.
“No”, I finally resolved (決心), I could not turn my on the fate of this unknown woman, it means my own life.
I am not a brave man, nor am I . I don't know where I found the moral (道德) courage and physical strength, but I had finally decided to help the girl, I became suddenly changed.
I ran behind the bushes and the attacker off the woman. Struggling, we fell to the ground, we fought for a few minutes until the man jumped up and escaped.
heavily, I got to my feet and the girl, who was sobbing behind a tree. In the darkness, I could certainly her trembling shock. Not wanting to frighten her any further, I at first spoke to her from a .
“It’s OK,” I said soothingly. “The man ran away. You’re safe now.”
There was a long pause and then I heard the words, uttered (說) in .
“Dad, is that you?”
And then, from behind the tree, my youngest daughter, Katherine.
God has a way of allowing us to be in the right place at the right time.
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科目：高中英語 來源： 題型：完型填空
Thanks to a combination of young businessmen, large numbers of university students and revitalization (新生) efforts by the local and national governments, today’s Nanjing has an of youthful exuberance (繁茂) that would have been only a few decades ago. , the city, a booming city of 6.5 million on the banks of the Yangtze River some 185 miles west of Shanghai, bears resemblance to the former capital of China that suffered the worst cruelty and violence of World War II.
Nanjing has shown a remarkable capacity for reinvention during its 2,500-year history. And in recent years, the city has moved its tragic past to become a vital engine of China’s economic growth, thanks to its position in the middle of China’s prosperous eastern seaboard. Growth has also thanks to improved ground transportation: A new bullet train linking Nanjing and Shanghai started service last year, travel time between the cities from several hours to just 75 minutes, and a Beijing-Shanghai high-speed line is to open later this year, with a stop in Nanjing. Within the city, two metro lines were built in the last few years; 15 more are planned to begin service by 2030.
Signs of Nanjing’s wealth and optimism can be seen everywhere. In the heart of the downtown Xinjiekou district, a bronze statue of Sun Yat-sen, the father of modern China, looks over a busy area.
There is perhaps no more symbol of the city’s transformation than the Zifeng Tower, a 1,480-foot skyscraper that opened its doors last May. offices, restaurants and an InterContinental hotel, the tower is the second-tallest building in China and billed as the seventh-tallest in the world.
Underlying all this development is a large Chinese and student population — there are several major universities, plus a branch of Johns Hopkins’s international studies school. In fact, art and music in all sorts of places.
On a larger , local government officials and private investors are pushing the city as a rising center for contemporary art and architecture, hoping to attract from the neon-bathed streets of its neighbor Shanghai.
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