11．Since I started working part-time at a grocery store，I have learned that a customer is more than someone who buys things．To me，a customer is a person whose memory fails entirely once he or she starts to push a shopping cart（車）．One of the first things customers forget is how to count．There is no other way to explain how so many people get in their express line，which is clearly marked 15 items（件） or less，with 20，25 or even a cart load of items．
Customers also forget why they came to the store in the first place．Just as I finish ringing up an order，a customer will say，"Oops，I forgot to pick up a fresh loaf of bread．I hope you don't mind waiting，while I go to get it．"Five minutes later，he's back with the bread，a bottle of milk，and three rolls of paper towels．What is stranger is that customers also seem to forget that they have to pay for their groceries．Instead of writing a check or looking for a credit card while I am ringing up the groceries，a customer will wait until I announce the total．Then，in surprise，she says，"Oh no，what did I  do with my check book？"After 5 minutes of digging through her purse，she borrows my pen because she has forgotten hers．But I have to tolerate customers because they pay my salary，and that's something I can't afford to forget．
21．What does the author say about his customers？D
A．They can not count numbers．
B．They sometimes jump the queue．
C．They don't know how to express themselves．
D．They behave as if their memories had totally failed．
22．According to the text，who are supposed to be in the express line？B
A  Customers with nothing purchased．
B．Customers with not more than 15 items．
C．Customers with items between 15 and 25
23．When customers arrive at the check-out counter，theyB
A．find their pens lost
B．go back and get more items
C．can not wait to pay for their groceries．
D．prefer paying by check to paying with a credit card．
24．We can infer from the text thatC
A．business in the grocery store runs well
B．the author finds his present job full of fun
C．the author's part-time job calls for patience
D．customers go to grocery stores without planning．

分析 本文主要講述了作者在兼職工作中遇到的一些事，有很多人在購物的時(shí)候會忘記自己需要什么，而我也會遇到各種各樣的客戶，這份工作需要我擁有足夠的耐心，作者通過這篇文章告訴我們什么工作都不容易，要認(rèn)真完成自己的工作．

解答 21．D  細(xì)節(jié)理解題，由第一段To me，a customer is a person whose memory fails entirely once he or she starts to push a shopping cart（車）．可知對我來說顧客開始推購物車時(shí)好像失去了記憶，故選D．
22．B  細(xì)節(jié)理解題，由第一段There is no other way to explain how so many people get in their express line，which is clearly marked 15 items（件） or less，with 20，25 or even a cart load of items．可知不超過十五個(gè)商品的顧客應(yīng)該在快車線路，故選B．
23．B  細(xì)節(jié)理解題，由第二段Just as I finish ringing up an order，a customer will say，"Oops，I forgot to pick up a fresh loaf of bread．I hope you don't mind waiting，while I go to get it．"Five minutes later，he's back with the bread，a bottle of milk，and three rolls of paper towels．可知當(dāng)顧客到達(dá)結(jié)賬臺的時(shí)候他們會返回去拿更多的東西，故選B．
24．C　理解推斷題，結(jié)合全文可知作者的兼職需要他具有足夠的耐心，故選C．

點(diǎn)評 本文考察日常生活類閱讀，要把握好人物的活動內(nèi)容，時(shí)間和地點(diǎn)，根據(jù)題目中關(guān)鍵詞尋找文中答案，查找文中細(xì)節(jié)后作出合理推斷．

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