I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run merely to suit the firm, the system, or the union. There seems to be a deceptive (欺騙的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to manage all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything. Not to mention the tea-making kit in your room a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a trouble? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小題1】The writer feels that nowadays customers __________.
| A．have become victims of modern organizations |
| B．a(chǎn)re unworthy of proper consideration |
| C．have received high quality service |
| D．deserve the lowest status in society |
| A．customers’ demands have greatly changed |
| B．customers’ needs have become more complex |
| C．the staff receive more consideration than customers |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
| C．not providing enough staff on purpose to reduce budget |
| D．lack of cooperation between staff members |
| A．go to other places where good service is available |
| B．put up with the rude manners of the staff |
| C．try to control his temper when ill-treated |
| D．be patient when queuing before checkout counters |
【小題1】A
【小題2】C
【小題3】C
【小題4】A
解析試題分析：作者闡述現(xiàn)在的消費者成為現(xiàn)代組織的受害者，因為服務(wù)部門為了減少開支沒有提供足夠的職員，作者建議顧客到其他的能夠得到服務(wù)的地方。
【小題1】細(xì)節(jié)題：從第一段的句子：There seems to be a deceptive (欺騙的) new motto for so-called “service” organizations --- Staff Before Service.可知作者覺得現(xiàn)在的消費者成為現(xiàn)代組織的受害者。選A
【小題2】細(xì)節(jié)題：從第一段的句子：There seems to be a deceptive (欺騙的) new motto for so-called “service” organizations --- Staff Before Service.可知服務(wù)質(zhì)量的改變是因為考慮職員多于考慮顧客，選C
【小題3】推理題：從第二段的句子：Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. 可知顧客排隊是因為服務(wù)部門為了減少開支沒有提供足夠的職員，選C
【小題4】推理題：從最后一段的句子：Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.可知作者建議顧客到其他的能夠得到服務(wù)的地方，選A
考點：考查社會現(xiàn)象類短文
科目：高中英語 來源： 題型：閱讀理解
I have nothing to say about whether or not “A Day Without Immigrants(移民)” had a positive or negative effect on the question of how the federal government should deal with the huge population of undocumented illegal immigrants in this country. I'll leave that question to others.
Regardless of how you feel about the event, one conclusion is obvious. Using the theme of “A Day Without” as a way to focus national attention on a particular subject is a great idea, and could serve as a method for increasing public consciousness about other issues that affect daily life in America. Here are my top three examples:
“A Day Without Speeding.” How hard could this be? If all drivers would strictly obey every posted speed limit on highways, downtown, on neighborhood streets, and in parking lots for one 24-hour cycle, the benefits would be huge.
“A Day Without Losing Your Temper.” A higher degree of difficulty here, and I know that from personal experience. When something goes wrong at home or on the job, there may be brief satisfaction in yelling or kicking the furniture, but bursting into anger usually has nothing to do with the approach to the heart of the matter.
“A Day Without Having All The Answers.” I would like to get a break from hearing anyone speak the phrase, “Here’s what you’re doing wrong.” Right now the US is packed with citizens who believe they can point out the cause of every single problem in existence and then solve it in a moment. I believe they need to be quiet sometimes and use their ears instead of their voices.
I wonder how would average Americans react to such a national pause? Would it be a day of reaction against anger, or joyful celebrations?
【小題1】The first paragraph suggests ________.
| A．the writer is against “A Day Without Immigrants” |
| B．immigrants are not equally treated by the US government |
| C．the immigrants issue is so complex that the author has to refer to others |
| D．some move to America without the permission of the US government |
| A．criticize the undocumented illegal immigrants in America |
| B．show public consciousness of some subjects could be raised |
| C．encourage common people to create more similar activities |
| D．indicate some bothering issues affecting people’s daily life |
| A．unpleasant | B．pointless | C．relaxing | D．personal |
| A．he thinks the Americans are too proud |
| B．he wants to have a chance to speak his mind |
| C．he expects others to keep quiet and calm |
| D．he hopes to get a break from the problems |
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科目：高中英語 來源： 題型：閱讀理解
Recently the busiest person on the Internet is absolutely Yuanfang, a fictional figure from the Chinese TV series “Detective Di Renjie”. In the TV series, Li was often asked by Di, “How do you see it, Yuanfang?” Then, the dialogues between them help advance the plot. Now, the casual pet phrase is used as many as 2.5 million times by netizens in a single day, according to statistics.
In fact, it is not the first popular sentence pattern on the Internet. Many other types of popular network words include those evolved from “the slogans of Vancl(凡客網(wǎng))” and actor’s lines of “The Legend of Concubine Zhen Huan”.
The explosive spread of the sentence “How do you see it, Yuanfang?” again proved the vast power of the network spread. The appearance of a buzzword(流行詞) on the Internet may be coincidental, but the spread of numerous buzzwords has started a social and cultural phenomenon. It is more noticeable that the spread is not a deliberate choice but by chance. Usually, everyone has known about it, except the one concerned.
The appearance of buzzwords is resulting from the agreement of netizens. If something is new and interesting enough, it will cause public attention.
The rise of these buzzwords also benefits from their strong “adhesive(粘著的) force”. After analyzing these buzzwords, we find that they have a common character, namely “novel in structure but empty in content”. Therefore, any concrete contents can be added in these buzzwords, creating fantastic results.
Taking the “Yuanfang-style” as an example, its popularity displayed a social mentality of questioning. Although it seems a little funny to ask “Yuanfang”, a fictional character, and some people even find it boring. This way of asking a question reveals a valuable quality-listening. The Internet provides a space for everyone to express their views, but it also causes controversies. What’s your opinion, Yuanfang?
【小題1】We can learn from the passage that Yuanfang .
| A．is the busiest person in modern industrial societies |
| B．plays an important role in a Chinese TV series |
| C．is a fictional figure currently popular with netizens |
| D．starts a social and cultural phenomenon by himself |
| A．a(chǎn) choice made on purpose | B．a(chǎn) choice made by accident |
| C．a(chǎn) choice done in person | D．a(chǎn) choice done at ease |
| A．The dialogues between Di Renjie and Yuanfang help understand the network buzzwords. |
| B．The “Yuanfang-style” suggests once again that the power of the network spread is quite vast. |
| C．The spread of numerous buzzwords has started a social development of structure and content. |
| D．The result of the netizens’ agreement directly leads to the rise of some socially strong problems. |
| A．People benefited from the Internet on which they can learn a lot about real society. |
| B．People learned about some controversies from the Internet and decided to deal with them. |
| C．People provided a space through which they can display their own criminal mentality. |
| D．People found out a place where they can question and express their different views. |
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科目：高中英語 來源： 題型：閱讀理解
Men and women are still treated unequally in the workplace. Women continue to earn less, on average, for the same performance. Research has shown that both conscious(有意識的) and subconscious biases (偏見) contribute to this problem. But we’ve discovered another source of inequality: Women often don’t get what they want and deserve because they don’t ask for it. In three separate studies, we found that men are more likely than women to negotiate for what they want.
The first study found that the starting salaries of male MBAs who had recently graduated from Carnegie Mellon were 7.6%, or almost $4,000, higher on average than those of female MBAs from the same program. That’s because most of the women had simply accepted the employer’s salary offer; in fact, only 7% had attempted to negotiate. But 57% of their male counterparts--or eight times as many men as women—had asked for more.
Another study tested this gender difference in the lab. Subjects were told that they would be observed playing a word game and that they would be paid between $3 and $10 for playing. After each subject completed the task, an experimenter thanked the participant and said, “Here’s $3. Is $3 OK?” For the men, it was not OK, and they said so. Their requests for more money are nine times as many as the women’s.
The largest of the three studies surveyed several hundred people over the Internet, asking them about the most recent negotiations they’d attempted or started and when they expected to negotiate next. The study showed that men place themselves in negotiation situations much more often than women do.
There are several reasons accounting for the phenomenon. First, women often are taught from an early age not to promote their own interests and to focus instead on the needs of others. The messages girls receive—from parents, teachers, other children, the media, and society in general—can be so powerful that when they grow up they may not realize that they’ve made this behavior part of them, or they may realize it but not understand how it affects their willingness to negotiate. Women tend to think that they will be recognized and rewarded for working hard and doing a good job. Unlike men, they haven’t been taught that they can ask for more.
【小題1】According to this passage, what causes the inequality in the workplace?
| A．social bias |
| B．women’s poorer working ability |
| C．women’s worse academic background |
| D．women’s less negotiating |
| A．Women are more likely to accept the employer’s salary offer. |
| B．Men tend to ask for more money than woman. |
| C．Women care more about other’s interest instead of themselves’. |
| D．Men believe that the better they work, the better they’re paid. |
| A．The suggestions given to women. |
| B．The warnings to men. |
| C．Another reason for women’s not asking. |
| D．Another reason for men’s asking. |
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科目：高中英語 來源： 題型：閱讀理解
In the Netherlands，cycling isn't seen as eccrfriendly exercise; it's part of everyday life, as it's people's top choice to school and work. There are more bicycles than residents in the Netherlands. In cities like Amsterdam and The Hague, up to 70 percent of all journeys are made by bike.
So how did cycling become such a popular means of transportation in the European country?
In the 1970s, the Dutch government began to improve its cycling infrastructure（基礎(chǔ)設(shè)施）due to both a social movement demanding safer cycling condition for children and the oil crisis in the Middle East, when oil producing countries stopped their exports to Western Europe.
To make cycling safer and more appealing, the Dutch have built the widest cycling net- work in the world. The country has over 40，000 kilometers of bicycle lanes and paths，which are clearly marked. They have smooth surfaces，separate signs and lights for those on two wheels. The lanes are wide enough to allow side-by-side cycling and passing.
In many cities the bike lanes are completely segregated（隔離的）from motorized traffic. And in many traffic situations cyclists are given priority（優(yōu)先權(quán)）over drivers. Sometimes， where space is limited and both must share, you can see signs showing an image of a cyclist with a car behind accompanied by the words "Bike Street：Cars are guests".
As young people aren't allowed to drive alone until they are 18，cycling offers Dutch teen- agers an alternative form of freedom. The government also makes cycling training lessons a compulsory part of the Dutch school curriculum（課程）．
Bike parking facilities are ubiquitous in the country. Cyclists are accommodated in the way motorists are elsewhere. Take Groningen, a city in the northeastern part of the Netherlands，for example. The city's central train station has underground parking for 10，000 bikes.
【小題1】We can conclude that in the Netherlands cycling is____．
| A．regarded as eco-friendly exercise |
| B．thought of as part of people's life |
| C．looked on as a way to lose weight |
| D．considered as a way to entertain |
| A．Most vehicles the Dutch use are buses. |
| B．The native people cycle the best in the world. |
| C．Everyone has one bike on average in the Netherlands. |
| D．The number of bikes is larger than the population there. |
| A．A large number of bikes. |
| B．Hope for healthy life style. |
| C．People's preference to bikes. |
| D．Children's safety demand and lack of oil. |
| A．high quality | B．unique | C．very common | D．special |
| A．It makes cycling covered by school education. |
| B．It encourages teenagers to cycle alone. |
| C．It will watch over teenagers who ride bikes. |
| D．It suggests teenagers cycling before driving. |
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科目：高中英語 來源： 題型：閱讀理解
Is It OK to Snap （拍照） Your Food?
Have you ever taken a snap of a luxurious cake or photographed a juicy steak when you eat in restaurants? You may want to share what you eat with your friends or just post part of your daily life onto the Internet. However, such action may be very annoying(討厭的) to other diners, or even to chefs and restaurant owners. Currently, more and more people begin to consider “ foodstagramming” as very silly and a bad manner.
In many restaurants, diners complain of being blinded by flasher(閃光燈), snapped without their permission and disturbed by people climbing on to chairs for a better angle. Even chefs and restaurant owners are annoyed at food photography. A Michelin-starred(米其林星級) chef said, “It’s hard to build a memorable evening when flashes are flying every six minutes.”
At the start of 2013, the debate on whether it is OK to take photographs of your food in restaurants seemed to swing (搖擺) towards a definite “no.” According to several chefs in New York City, some restaurants there have started banning customers from taking photos of their food. Policies around the ban of food photography vary from restaurant to restaurant, ranging from restrictions on using a flash to outright(完全的) bans. If other restaurants follow such policies, it may signal the death of “ foodstagramming”.
Nevertheless, instead of banning food photography, some restaurants are offering food photography courses. In Spain, the restaurant group Grupo Gourmet has started running a “ Fotografia para foodies” course to instruct its customers to better take food pictures. The course teaches customers to take photos in a proper way without disturbing other dinners, such as never use a flash.
【小題1】Who are annoyed with food photography in restaurants?
| A．Restaurant owners. | B．Other diners. |
| C．Chefs. | D．The above all. |
| A．They started to ban customers from taking photos of their food. |
| B．They had no idea about taking photos for the profits. |
| C．They wanted to talk with some customers. |
| D．They decided to learn from Spain. |
| A．It told the customers when to take food pictures. |
| B．It asked the customers to pay for taking food pictures. |
| C．It ran a course to instruct customers to better take food pictures. |
| D．It also prevented the customers from taking food pictures. |
| A．It’s a popular practice where diners take photos of their meals and share them online. |
| B．It’s a popular practice where dinners take photos of their meals and sells to others. |
| C．It’s a habit that people take photos when they eat. |
| D．It’s an idea how to take photos of their meals. |
| A．Customers in America like others to use flashes when they eat. |
| B．Restaurants in Spain think of a methord to meet people’s need. |
| C．American government is discussing the problem of foodstagramming. |
| D．People in China are trying to think of an idea to deal with the problem. |
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科目：高中英語 來源： 題型：閱讀理解
Women turn to online shopping
Women have jumped ahead of men for the first time in using the Internet to do their holiday shopping，according to a study published last week in the US.
For years men have been more likely to shop on the Internet than women，but during the 2004 holiday season 58 percent of those making online purchases were women.
“It shows how mainstream the Internet is becoming”，said Lee Rainie，a director of the Pew Internet and American Life Project group，which carried out the study.
Rainie said it was only a matter of time before women shoppers caught up with men. This is because women traditionally make decisions about spending.
Users were more likely to shop online to save time. Internet users between the ages of 18 and 29 were responsible for some of the most dramatic（顯著的）increases in the online gift-buying population this time around.
However，three-quarters of the US Internet users did not buy holiday gifts online in 2004．They worried about credit card security，or just compared online prices with off-line prices，then dashed off to the shops to get the best deals.
“But even if shoppers don’t buy online，websites are becoming promotion tools for stores，”said Dan Hess，vice president of Comscore Networks Inc．Hess said that actually most stores’ websites can make shoppers fully believe the security of their credit card numbers. And most are able to ensure that gifts arrive on time.
“It’s all about making the shopping experience more efficient，more reliable and more comfortable，” Hess said.
【小題1】Which of the following statements is true?
| A．There were fewer women online shoppers than men in 2004． |
| B．Most of the Internet users between the ages of 18 and 29 are women. |
| C．People in the US were more likely to buy gifts online. |
| D．More women shopped online than men in 2004. |
| A．men usually decide how to spend money in the family |
| B．women usually decide what to buy in the family |
| C．the Internet is used in all the shops. |
| D．more and more shops will sell their goods online. |
| A．American people only buy gifts in holidays. |
| B．Shopping online is fun for women. |
| C．Shopping off-line provides better service. |
| D．Young people like to do gift-shopping online. |
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科目：高中英語 來源： 題型：閱讀理解
Traditional fairytales are being abandoned by parents because they are too horrible for their young children, a study found.
Research revealed one in five parents dislike old classics such as Snow White and the Seven Dwarves and Rapunzel and are in favor of more modern books. One third of parents said their children have been left in tears after hearing the horrible details of Little Red Riding Hood. And nearly half of mothers and fathers refuse to read Rumplestiltskin to their kids as the themes of the story are about kidnapping and crimes. Similarly, Goldilocks and the Three Bears was also a tale likely to be left on the book shelf as parents felt it forgives stealing.
The survey of 2,000 adults was conducted to mark the launch of the hit US drama GRIMM, which starts tonight at 9pm on Watch, and sees six episodes based on traditional fairytales. The survey found a quarter of parents questioned wouldn’t consider reading a fairytale to their child until they had reached the age of five, as they prompt too many awkward questions from their children.
Steve Hornsey, General Manager of Watch, said: “Bedtime stories are supposed to calm down children and send them off to sleep soundly. But as we see in GRIMM, fairytales can be dark and dramatic tales so it’s understandable that parents worry about reading them to young children.”
“As adults we can see the innocence in fairytales, but a five-year-old child with an over active imagination could take things too seriously. Despite the dark nature of classic fairytales, as we see in GRIMM, good will triumph over evil and there is always a moral to the story.”
The study also found two thirds of mums and dads try to avoid stories which might give their children nightmares.
However, half of parents said traditional tales are more likely to have a strong moral message than a lot of modern kids’ books, such as The Gruffalo, The Hungary Caterpillar and the Mr. Men books.
【小題1】Why don’t some parents want to read Rumplestiltskin to their kids?
| A．Rumplestiltskin forgives stealing |
| B．Rumplestiltskin is too difficult |
| C．Rumplestiltskin is too long |
| D．Rumplestiltskin may have bad influence on Children |
| A．a(chǎn) fairytales book |
| B．a(chǎn) movie for children |
| C．a(chǎn) play loved by children |
| D．a(chǎn) drama based on traditional fairytales |
| A．There is a moral to a classic fairytale. |
| B．Fairytales are dark. |
| C．Adults take fairytales too seriously. |
| D．Fairytales are not good for children's sleep. |
| A．Optimistic | B．Not mentioned | C．Casual | D．Disapproving |
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