In the professional world, oral communication skills in the workplace, which are the art of using speech to convey information, thoughts and feelings to others, are important for the success of any organizations.
The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team work on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice versa (相反的情況). Therefore, developing oral communication skills is important to success in life ahead.
How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”， “as far as I know”. While improving skills on oral communication, people in the workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we're talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.
Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.
Title
Oral communication skills in the workplace
小題1:________
The art of using speech to convey information, thoughts and feelings to others.
Importance
●The way we convey our thoughts plays a major 小題2:________ in building relationships.
●Understanding the task 小題3:_______ makes employees work towards the same goal.
●A clear flow of communication can easily 小題4:_______ the misunderstandings, conflicts and differences in opinions.
●Good relationships and trust among the employees built with proper communication can 小題5:_____excellent working conditions.
●Conveying expectations can promote support and cooperation.
小題6:________
to improving oral communication
●Use words like “in my opinion” to show       your 小題7:_______ about your beliefs and ideas.
●Learn to be a good小題8:_______ in the workplace.
●Avoid using a 小題9:_______ body language during conversations.
●Smile and be positive to delight the people around you.
●Give the other person a chance to talk in a conversation.
Conclusion
Communication can be improved with 小題10:_______ effort and we should learn from those who are good at it.

小題1:Definition/Meaning/Concept
小題2:role/part
小題3:clearly
小題4:manage
小題5:improve/promote
小題6:Approaches
小題7:confidence
小題8:listener
小題9:negative
小題10:constant

試題分析：文章介紹在工作場(chǎng)所口頭交流的重要性和提高這個(gè)技能的方法。
小題1:歸納題：從第一段的句子：oral communication skills in the workplace, which is the art of using speech to convey information,可知只是口頭交流的定義：答案是Definition/Meaning/Concept
小題2:詞義歸納題：從第二段的句子：The way we convey our thoughts is of great importance in building relationships.可知是起著重要作用：答案是role/part
小題3:詞性轉(zhuǎn)化題：從第二段的句子：but with a clear understanding of the task to be achieved,可知答案是clear 改成clearly
小題4:詞性轉(zhuǎn)化題：從第二段的句子：Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.
可知答案是managed 改成manage
小題5:原詞重現(xiàn)：從第三段的句子：With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions.可知答案是improve/promote
小題6:詞義歸納題：從第四段的句子：How to improve oral communication?可知答案是Approaches
小題7:詞性轉(zhuǎn)化題從第四段的句子：individuals are expected to be confident about their beliefs and ideas.可知答案是confident 改成confidence
小題8:詞義歸納題：從第五段的句子：While improving skills on oral communication, people in a workplace must learn the art of listening.可知答案是listening 改成listener
小題9:從第四段的句子：In addition, one must also have a positive body language during conversations.可知是填positive的反義詞，答案是negative
小題10:詞性轉(zhuǎn)化題：從第五段的句子：Communication is an art and it can be improved by working on it constantly.可知答案是constantly 改成constant
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