It is important that you make a good impression at work. If you make a good impression on your boss, he or she is more likely to give you more responsibilities which can lead to promotions (晉級) and raises. Here are some ways to make a good impression at work.
Use Proper Office Etiquette (禮儀)
Using proper manners will help you make a good impression on your boss and also your co-workers. Office etiquette includes everything from the proper way to e-mails to knowing when, where, and how to use your cell phone at work.
Face up to Your Mistakes
When you make a mistake at work, which everyone inevitably (不可避免地) does at some points, face up to it. Don’t ignore your error or place the blame on others. Take responsibility and come up with a solution to fix your mistake. Your boss may not be too happy about it, but she will at least be impressed with your response.
Know to Call in Sick
Do you think coming to work when you are sick instead of staying at home will impress your boss? Reasonable bosses know that a sick employee not only is unproductive but also he or she can spread an illness around the office. Call in sick(打電話請病假) when you are ill.
Come Through in a Crisis
When the unexpected happens at work, who will make a better impression on the boss? Of course it’s the employee who deals with the crisis quickly and effectively.
【小題1】What would be the best title for the passage?

A．How to Use Good Etiquette

B．How to Deal with Mistakes at Work

C．How to Be a Good Worker in the Future

D．How to Make a Good Impression at Work

【小題2】What should you do if you make a mistake at work?

A．Try to ignore the mistake.

B．Put the blame on others.

C．Think out a solution to your mistake.

D．Leave the company as soon as possible.

【小題3】According to the writer, when you are ill you’d better _________.

A．go to work on time as usual

B．stay at home without telling others

C．go on working but stay away from others

D．stop working and ask for a leave

【小題4】Who will make good impressions on the boss?

A．Employees who deal with the crisis quickly and effectively.

B．Employees who often make mistakes.

C．Employees who go to work though they are ill.

D．Employees who often use their cell phones at work.

 Why Doesn’t Anybody Copy Apple?
Apple’s products are the envy of the world. They have been spectacularly successful and are widely imitated, if not copied. The minute Apple crystallizes a product, everyone knows how to compete. This idea that the basis of competition is set by Apple and then the race is on to climb the path of improvement is unquestionable. When Apple releases a product that defines a category or dramatically changes the structure of an industry, it becomes obvious what needs to be built. But what I wonder is why everyone wants to copy Apple’s products but nobody wants to copy being Apple?
I can think of two reasons. Firstly, Apple is not worth copying because it’s not successful; secondly, Apple’s success cannot be copied because it is a magical process.
There is a great deal of evidence for the first hypothesis. The idea of Apple being successful is not something reflected in its stock price. Being valued lower than the average company in the S&P（標(biāo)準(zhǔn)普爾）500 indicates that to whatever degree Apple was successful in the past, it’s not seen by the vast majority of observers as successful in the future. Why should one bother copying Apple if it results in being punished with a low valuation? If one works really hard at innovation and then that innovation becomes commoditized（商品化）very quickly, why should one bother?
When innovation practitioners are asked what makes Apple successful,the answers regarding the cause of this success border on the mythical.The climax of this hypothesis is the “chief-sorcerer”theory of success which places one magician,like Steve Jobs,in charge of casting all the right spells（符咒）
What about Apple’s own opinion of what makes it tick? Tim Cook refers to a great team and integration of hardware, software and services as unique Apple advantages. It’s a better explanation. Integration is something that can take a long time, but it is possible with great effort. A few companies are starting to make moves in that direction, but efforts are half-hearted. There is no “move the Earth” panic to become an integrated company from Samsung, Google or Microsoft.
My own suspicion is that Apple is more aware of what makes it special than it lets out. However, as Tim points out, it’s not a formula. It’s complex, it’s subtle, but it’s not magic. It’s a process that requires a degree of faith and courage.
【小題1】When a new product of Apple comes out, often it ______.

A．starts a revolution of an industry

B．ruins an industry dramatically

C．puts itself in an unbeatable position

D．is soon overtaken by imitated products

【小題2】According to the passage, other companies don’t “copy being Apple” because ______.

A．Apple is not a successful company

B．they have no access to relevant resources

C．it’s hard to find a magician like Steve Jobs

D．being Apple takes more than time and efforts

【小題3】We can infer from Para.5 that ______.

A．other companies are dedicated to integration

B．Apple itself is fully aware of its unique advantages

C．Apple will hold the leading position in this industry

D．other companies don’t have a great team as Apple does

【小題4】What does the author think of Tim Cook’s statement?

A．Doubtful	B．Acceptable
C．Unbelievable	D．Disappointing

It is hardly surprising that clothing manufacturers （生產(chǎn)商）follow certain uniform standards for various features（特征）of clothes. What seems strange, however, is that the standard adopted for women is the opposite of the one for men. Take a look at the way your clothes button. Men’s clothes tend to button from the right, and women’s from the left. Considering most of the world’s population-men and women-are right-handed, the men’s standard would appear to make more sense for women. So why do women’s clothes button from the left?
History really seems to matter here. Button first appeared only on the clothes of the rich in the 17th century, when rich women were dressed by servants. For the mostly right-handed servants, having women’s shirts button from the left would be easier. On the other hand, having men’s shirts button from the right made sense, too. Most men dressed themselves, and a sword drawn from the left with the right hand would be less likely to get caught in the shirt.
Today women are seldom dressed by servants, but buttoning from the left is still the standard for them. Is it interesting? Actually, a standard, once set, resists change. At a time when all women’s shirts buttoned from the left, it would have been risky for any single manufacture to offer women’s shirts that buttoned the right. After all, women had grown so used to shirts which buttoned from the left and would have to develop new habits and skills to switch. Besides from the right, since anyone who noticed that would believe they were wearing men’s shirts.
【小題1】What is surprising about the standard of the clothing industry?

A．It has been followed by the industry for over 400 years.

B．It is different for men’s clothing and women’s.

C．It woks better with men than with women.

D．It fails to consider right-handed people.

【小題2】What do we know about the rich men in the 17th century?

A．They tended to wear clothes without buttons.

B．They were interested in the historical matters.

C．They were mostly dressed by servants.

D．They drew their swords from the left.

【小題3】Women’s clothes still button from the left today because        .

A．a(chǎn)dopting men’s style is improper for women

B．manufacturers should follow standards

C．modern women dress themselves

D．customs are hard to change

【小題4】The passage is mainly developed by          .

A．a(chǎn)nalyzing cause

B．making comparisons

C．examining differences

D．following the time order

On Sept. 11, an unseen enemy launched an attack on economic, military and governmental
Landmarks(標(biāo)志) of the United States.
Beyond the tremendous(巨大的) loss of innocent lives and physical property, the attack was clearly aimed at the ideals of America—our values and the economic system that has made the U.S. economy the envy of the world.
Those responsible for these acts portray(描繪)the United States as the embodiment(化身)of all that is evil
With globalization and the worldwide economy it has spawned. They use the failures of globalization as an excuse to exploit their millions of constituents in the underdeveloped world.
Sometime soon, the U.S. military will strike back against those who it is determined have committed these acts. A military response is appropriate – some would say overdue(期待已久). But even if the military objective is achieved, that alone will not get to the heart of the matter.
It is crucial that the U.S. economy return to full speed ahead and continue to be the driving force behind expansion of the global economy.
Globalization, or at least the present phase of it, generally is viewed as having started with the end of the Cold War in 1989. And for all its shortcomings, the free flow of goods, services, capital and labor across the borders of the world’s trading nations — the process that has come to be called globalization—still offers the best chance to fulfill the dreams of so many of the world’s poor.
【小題1】The attack on Sept. 11 caused _____.

A．loss to both the military forces and the ordinary citizens in the U.S.

B．a(chǎn) large variety of losses among the American people

C．greater loss to the American government than the citizens

D．less loss in the economy of the U.S. than the American ideals

【小題2】The unseen enemy launched the attack because ________.

A．some people were jealous of the richness of the United States

B．the development of globalization frightened those who were conservative

C．everything evil might be thought to have something to do with the U.S.

D．the United States was considered the most evil country all over the world

【小題3】According to the writer, a military response ________.

A．will be successful very soon

B．cannot make any sense to the matter

C．is really hard to some extent

D．will prove justifiable and necessary

【小題4】What benefit will the globalization be of?

A．It will bring the expansion of the world’s economy.

B．The poor will become rich overnight if it is realized.

C．Nations will be too friendly to start a war against each other.

D．The borders between the nations will be abandoned soon.

【小題5】What does the passage mainly talk about?

A．Economical factors are of great importance in international affairs.

B．The event on Sept. 11 has slowed down the process of globalization.

C．Military forces are necessary in the course of the development of economy.

D．The progress of globalization depends on the recovery of American economy.

Turns out we aren’t good at walking and talking at the same time, according to a study of pedestrians （行人） on their cell phones．
Nearly one-third of pedestrians （29．8% ） were distracted （分散注意力） by their mobile  devices while crossing the street, say researchers of a study published online in the journal Injury Prevention．
Just as drivers who text, talk on cell phones, or adjust MP3 players increase their risk of losing control of their vehicles, pedestrians distracted by their conversations or their devices also put themselves at higher risk of getting into an accident．
During the summer of 2012, scientists in Seattle, Wash． , studied 1,102 pedestrians at 20 crossroads seeing the city * s highest number of pedestrian injuries over the past few years．
They watched how pedestrians crossed the street @ whether they looked both ways or obeyed the crossroad signal @ and also recorded how long it took pedestrians to do so．Distractions included listening to music with headphones, using a cell phone or earpiece to talk on a cell phone, text messaging, and talking with another person．
Overall, researchers found the most common distraction among pedestrians was listening to music （11．2%）, followed by text messaging （7．3%）, and using a handheld phone（6．2%）． But the most absorbing distraction was texting． Compared to pedestrians who were not distracted, those who were texting took 1．87 seconds longer to cross and were four times more likely to not look where they were going, disobey traffic lights, or cross outside of the crosswalk． While the study did not track injuries related to these trends, previous studies have linked such activities to a higher risk of being injured while crossing the street．
Combined with the rise in the use of mobile devices, especially smart phones, the results raise concerns that multi-tasking while walking may be a rising concern for pedestrians． And that danger may only climb, as the number of wireless devices has already exceeded the population of the United States． Last year, roughly 1,152 people wound up in the emergency room to treat injuries caused by using a cell phone or electronic device, the Consumer Product Safety Commission told the Associated Press in July． Those numbers may be underestimated, however, because patients may not always admit that they were using their phones along with other activities such as walking or driving when they were hurt．
【小題1】The scientists did their study at the 20 crossroads in order to _____．

A．a(chǎn)ttract more attention	B．see more injuries
C．record more samples	D．find more pedestrians

【小題2】According to the research, while crossing the street the most dangerous activity for apedestrian is _____．

A．talking on a phone	B．texting messages
C．listening to music	D．disobeying traffic lights

【小題3】The underlined word "exceeded" is closest in meaning to "____"．

A．gone beyond	B．greatly influenced
C．a(chǎn)ccelerated the increase of	D．drawn the attention of

【小題4】Which might be the best title of the passage?

A．Walk and don't Talk

B．Prevention of Distraction

C．Look both ways while crossing the street

D．Cell phones lead to injuries

At one time it was the dream of many little girls to become a nurse. Today, however, America is facing its worst nurse shortage since World War I. Recently about 2,000,000 nurses are needed and 60 percent of all hospitals in the US have shortages, large enough to threaten the quality of care provided. The demand for nurses spreads widely throughout the nursing field.
What has become of these women in white? The answer lies in not one but several causes. One possibility is the fact that women have greater career options. In the past, women who chose to work outside the home had two basic choices: nursing or teaching. Today, more women than ever are in the workforce, but their options have greatly increased. There are women doctors, lawyers, firefighters and police officers. In fact, women today are found in nearly every field of work. Nursing has been left behind, as women move on to jobs with higher pay and greater status. A woman or man in the nursing field is often looked down upon as“merely a nurse”. Teachers many be also at fault. Many high school students are actually away from nursing, told by teachers that they are“too bright to be a nurse”.
Americans are living longer than ever and requiring more medical attention. In fact, the number of elderly patients has almost doubled in the past twenty years. Obviously a larger population requires more nurses. AIDS and other diseases have caused more and more people to need nursing care. Usually fatal (致命的) diseases mean long hospital stay, that is to say, more nurses are needed to care for these patients. It is estimated that the demand for nurses will be doubled the supply in the coming ten years.
【小題1】What does the second paragraph mainly talk about?

A．How nurses have been looked down upon.

B．Why women have chosen many different jobs.

C．What has caused nurse shortage.

D．How teachers have influenced their students.

【小題2】The Passage tells that high school teachers are at fault for      .

A．not mentioning the worst nurse shortage in the US

B．introducing jobs with higher pay and greater status to their students

C．not asking the government to raise the nurses’ payment

D．persuading the students not to be nurses

【小題3】The author writes the Passage in order to        .

A．describe the unequal treatment of women in the US

B．warn people to pay more attention to the nursing problem

C．tell us women’s free choices of jobs today

D．call on women to choose different kinds of jobs

【小題4】It can be inferred from the Passage that       .

A．high school students think themselves too bright to be nurses

B．women in the US have greater career choices than those in other countries

C．of all the hospitals in the world 60 percent more nurses are badly needed

D．nursing used to be a popular job among women

In the United States, when one becomes rich, he wants people to know it. And even if he does not become very rich, he wants people to think that he is. That is what ‘keeping up with the Joneses’ is about, It is the story of someone who tried to look as rich as his neighbors.
The expression was first used in 1913 by a young American called Arthur Momand. He told this story about himself. He began earning $ 125 a week at the age of 23. That was a lot of money in those days. He got married and moved with his wife to a very wealthy neighborhood outside New York City. When he saw that rich people rode horses, Momand went horseback riding every day. When he saw that rich people had servants, Momand and his wife also hired a servant and gave big parties for their new neighbors.
It was like a race, but one could never finish this race because one was always trying to keep up. The race ended for Momand and his wife when they could no longer pay for their new way of life. They moved back to an apartment in New York City.
Momand looked around him and noticed that many people do things just to keep up with rich life—style of their neighbors. He saw the funny side of it and started to write a series of short stories, He called it ‘Keeping up with the Joneses’ because ‘Jones’ is a very common name in the United States.’ Keeping up with the Joneses’ came to mean keeping up with rich lifestyle of the people around you. Momand’s series appeared in different newspapers across the country for over 28 years.
People never seem to get tired of keeping up with the Joneses. And there are ‘Joneses’ in every city of the world. But one must get tired of trying to keep up with the Joneses because no matter what one does, Mr. Jones always seems to be ahead.
【小題1】Some people want to keep up with the Joneses because they ________.
A. want to be as rich as their neighbors
B. want others to know or to think that they are rich
C don’t want others to know they are rich
D. want to be happy
【小題2】It can be inferred (推斷) from the story that rich people like to ________.

A．live outside New York City

B．live in New York city

C．live in apartments

D．have many neighbors

【小題3】Arthur Momand used the name “Jones” in his series of short stories because “Jones” is ________.

A．a(chǎn)n important name

B．a(chǎn) popular name in the United States

C．his neighbor’s name

D．not a good name

【小題4】If a person who keeps up with the Joneses, he would _________. 

A．do as the poor persons around him do

B．do everything he likes to do

C．do as his neighbors do

D．do as the rich people around him do

【小題5】 According to the writer, it is ___________ to keep up with the Jonese.

A．Good

B．correct

C．interesting

D．impossible

Pretending to be happy can actually make you more miserable — especially if you’re a woman, according to a new study.
The research found that women suffered more than men when pretending to be happy. Psychologist Dr. Brent Scott, who led the study, said employers should take note because forcing workers to smile when dealing with the public can backfire. He said, “Smiling for the sake of smiling can lead to emotional exhaustion, and that’s bad for the organization.”
Dr. Scott said the research showed customer-service workers who “fake smile” throughout the day worsen their mood and then withdraw from work, so their productivity drops. He added, “Bosses may think that getting their staff to smile is good for the organization, but that’s not necessarily the case.” Dr. Scott, assistant professor of management at Michigan State University, analyzed a group of bus drivers during a two- week period.
The study is one of the first of its kind to examine emotional displays over a period of time and compare the different effect that has on men and women. His team examined the effects of surface acting — or fake smiling — compared to what was termed “deep acting”, or cultivating(培養(yǎng)) positive emotions by recalling pleasant memories.
Dr. Scott said, “Women are harmed more by surface acting, meaning their mood worsens even more than the men and they withdraw more from work. However, they are helped more by deep acting, which means their mood improves more.”
Although “deep acting” seems to improve mood in the short-term, Dr. Scott said it’s not a long-term solution to feeling unhappy.
He said, “You’re trying to cultivate positive emotions, but at the end of the day you may not feel like yourself anymore.”
【小題1】What does the underlined word “backfire” in Paragraph 2 probably mean?

A．Have the opposite effect.	B．Lead to conflict.
C．Drive people mad.	D．Help a lot.

【小題2】What can we learn from the passage?

A．Surface acting is good for organizations.

B．Men benefit more from deep acting than women.

C．Fake smiling causes more harm to women than men.

D．Recalling good memories is a long-term solution to feeling down.

【小題3】The findings of the research might serve as a warning to _______.

A．employees

B．employers

C．researchers

D．customers.

【小題4】 What would be the best title for the passage?

A．Solution to feeling unhappy

B．How to cultivate positive emotions

C．How to improve workers’ productivity

D．Fake smiling makes you miserable